It would be funny if it wasn’t for the fact that you will now have to get on the telephone and sort it out.
I did this. It was an easy 1,500 Avios for nothing, as you can easily turn off the auto-convert feature afterwards.
Tesco, unfortunately, made a big mistake.
When it sent the list of auto-convert names to Avios, they were formatted as Initial/Surname. They were meant to be formatted as First Name / Surname.
This meant that the names failed to match up with the Avios database.
This meant they couldn’t find your Avios account.
This meant that most people (perhaps everyone) who selected auto-convert have had a new Avios account opened for them, even though they already have one.
I don’t know if Avios or Tesco are going to manually go through the names or not. At the moment, all you can do is ring Avios and ask them to find your duplicate account. They will then merge it with your main account. Avios is aware of the problem and the agents can deal with it quickly, although it will take 24 hours to merge the accounts.
Do NOT ring them on the main 0844 number because you are then paying them via a premium rate for their own mistake. Ring the non-UK number instead, which is 01925 848 693, and keep pressing 1 to confirm that you are ringing from outside the UK. You appear to queue jump with this number as well.
How to earn Avios from UK credit cards (July 2021)
As a reminder, there are various ways of earning Avios from UK credit cards. Many cards also have generous sign-up bonuses!
There are two official British Airways American Express cards:
You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as:
We also recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card:
Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.
(Want to earn more Avios? Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)