Do you know your secret British Airways CIV score?

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• Jason says:

  9 Jun9 June 10:08

  I’ve always found BA customer services very quick to hand out Avios, by way of an apology, if their service isn’t up to scratch!

• Czechoslovakia says:

  9 Jun9 June 10:42

  I doubt this is of any real importance to the crew; I`m sure they have better things to be doing than playing CIV bingo. Would have thought OW status level and fare bucket be enough indicator of a passengers “importance” on board. On the other hand, if I`m wrong about that, it will explain why most BA crews I`ve come across are bunch of miserable …..

  • Will says:

    9 Jun9 June 10:58

    What shocks me is the massive inconsistency of crew. I’ve had literally some of the most courteous service imaginable, and then also a very good chunk of dismal service on board from BA.

    I’m guessing their training or at least recognition of that training actually being taken on board is poor and when you get good staff it’s because they are dedicated human beings.

    They need to go and learn from AA – the old planes might smell but the crew service level is much better, importantly without being stuck up at all.

    • Tim says:

      9 Jun9 June 11:37

      You only need to fly with Thomas Cook to make you hugely appreciate BA, or practically any other airline. Their cabin crew do their set routine – which is mostly sales (pay-for drinks, snacks, lottery tickets, earphones, etc.) – then spend the rest of the flight chatting to each other at the top of their voices behind a curtain on many subjects which just sound like they are oblivious and worse to their customers. I cannot imagine how they are trained or even if they have ever encountered good manners.

      Thomas Cook Airline is the perfect antidote for anyone who has a complaint against BA cabin crew. Seriously.

    • Edd M says:

      9 Jun9 June 12:55

      AA??!!!

      To be fair I had exemplary service on my last flight from DFW in business but that’s the exception that proves the rule – AA (and the other American carriers) have been consistently awful.

      I honestly believe that I’ve had better service in Iberia than an American carrier.

      BAs levels are the best in the West. However, the Eastern and Middle Eastern airlines are leagues ahead again.

      • squills says:

        9 Jun9 June 16:30

        Can’t believe BA is besi in the West 😉

        Eg I remember flying on Lauda a few years ago now and it was on a par with Cathay.

      • Paul says:

        9 Jun9 June 18:40

        Well I have switched to AA whenever they have the 777w as the business product on board is simply superb. The crew can be very mixed but then I have to endure that with BA as well as ying yang high density seating.
        As for best in west…..I flew KLM a while back on a short 3 hour sector on their 777. Full product delivered including the little houses and a crew that were simply outstanding.
        I fly BA as I live 20 miles from LHR and ex EU makes club competitive. When I have to pay full whack then BA simply not in the top 10 ex LHR

    • Lady London says:

      9 Jun9 June 23:53

      I have had good experience with really sweet USAir cabin crew transatlantic on my approx 4 flights with them in Y. I did get the impression that my seating opportunities did take my Star Alliance Gold into account though so who knows perhaps other rows were not getting the same. Domestic USAir in Y was a very different experience though.

• dave says:

  9 Jun9 June 12:11

  I have news for all of you , BA does NOT keep it as a secret at all !

  Just go to any flight attended and simply ask her to show you the information she holds on you. And she will.

  Now , regarding service, my score is 0. Yes , a simple zero , as I only fly with miles and all my paid tickets I credit to AA. But I never felt that service was poor because of that. The opposite, I once set next to a GGL member, their score is minimum 96 , and I got first choice.

  It’s basically something internal that BA uses for their own calculations and had no real impact on the costumer.

• Myer says:

  9 Jun9 June 12:57

  Re: Jason’s comment, that BA are quick to hand out Avios if the service is not up to scratch.
  You are correct up to a point, I have complained about the “Club Europe” cabin on the ex BMI A319s’, or should I say lack of!
  Both passengers and crew always complain about the unsuitability of this aircraft, especially when it is used for a 2.5 hour flight or more. I frequently travel between AGP – LGW and always travel Club Europe. I have consistently complained to BA customer relations every time I have suffered this type of aircraft, initially I was given Avios compensation, but after several complaints, I was told that they were not interested and would no longer offer any form of compensation!
  I now check before booking to see the type of aircraft being used, the 320 is fine, so long as it is not ex BMI, poor seating, poor pitch and no wardrobe. OK this might seem petty, but what are you getting for the additional fare?
  I guess as a Gold card holder my CIV score must be terrible and for sure BA customer relations have marked me as a serial complainer! However after watching the BA documentary last week I think that my complaints are valid, especially when it was mentioned that BAs’ First Class passengers are likely to complain about a surface scratch on the interior.

• Steve says:

  9 Jun9 June 13:32

  I recently had a flight attendant come up to me and thank me from BAEC for having been a loyal member; apparently it indicated that I had flown lots of short haul flights recently. This is entirely true, but still kinda odd, as a good deal of those segments were RFS.

• Rob says:

  9 Jun9 June 14:04

  No, it is the same as the IHG rebrand. Barclaycard is moving the card onto its own systems – this means reissuing all cards with new numbers and opening new accounts for people.

• Craig says:

  9 Jun9 June 19:18

  Just curious – would a legal victory against a OW airline have a negative effect on one’s CIV?

• squills says:

  9 Jun9 June 19:23

  I’m not sure that’s strictly true. I think you earn status even on reward flights. So you could fly ‘free’ enough to get to silver in theory.

  Have I got this right?

  • Calchas says:

    9 Jun9 June 20:45

    No avios or tier points accrue from reward flights, ergo no status can be earned this way.
    Also, reward flights do not count towards your minimum “qualifying” BA flights required for status upgrades.

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