I get occasional emails from Head for Points readers asking me if it is worth trying to ‘bargain’ with American Express over threatening to cancel your card, hoping to get a lucrative retention offer.
My answer is usually ‘No’.
There is plenty of evidence over the years to show that American Express in the UK does NOT have a standard offer to make to people who ring up to cancel.
The majority of people are simply thanked for their custom and that is it. When the Platinum fee was hiked from £300 to £450 in 2012, there was very little attempt made to keep people who decided to ditch it.
That said, some people DO get offered something. There seems to be no logic behind how these offers are triggered.
I thought it would be interesting to track recent offers made to Head for Points readers who have called Amex to cancel cards.
As a starter, Stephen emailed me recently to say that he was offered double Membership Rewards points for six months if he decided to keep his American Express Platinum card. He turned this offer down.
He was also offered the chance to keep his free linked Platinum credit card for a fee of £36 per year if he did cancel the charge card. Whilst Stephen turned this down, there is one reason why you might accept this deal – it would let you keep your Membership Rewards account open whilst you wait for a transfer bonus.
(I wrote about the Platinum credit card here. If you have a Platinum charge card, you can earn an easy 3000 Membership Rewards points by asking for a free Platinum credit card to hold alongside it.)
Please post any offers that Amex has made to you recently in the comments below. Thanks!
PS. Here’s some news on a tangential topic. Stewart got in touch last week to say that Amex has changed its way of calculating fee refunds when you cancel cards. They have usually rounded down to the nearest month, so if you cancelled after 7 weeks you only paid one month of fee. Stewart was told that Amex is now calculating fee refunds on a daily basis.
(To see our complete list of all current credit card bonuses, click here to visit our ‘Credit Cards Update’ page or use the link in the menu bar at the top of the page.)