Maximise your Avios, air miles and hotel points

My review of Qatar Airways Boeing 787 business class and its impressive 1-2-1 layout

Links on Head for Points may pay us an affiliate commission. A list of partners is here.

This is my review of Qatar Airways business class on the Boeing 787 Dreamliner.

This is the final part of my series on my trip to Doha with Qatar Airways last month.  You should also read my earlier pieces on:

The Qatar Premium Lounge at Heathrow

Qatar Business Class on the Boeing 777 Part 1 and Part 2

The Al Mourjan lounge at Hamad International, Doha

I apologise for the slight delay in getting this final article onto the site.  I had a very small time window between returning from Doha and heading off on holiday over half-term and I couldn’t get this last piece finished in time.

There is one more related article still to come.  Having flown Qatar Airways, Emirates and British Airways in business class in the last four weeks, I am going to run a Great Airline Cook Off next week to compare the food offerings.

Qatar Airways A350 Doha

Introduction

Today I am reviewing my Boeing 787 Dreamliner Qatar Airways flight from Doha to Zurich.

I discussed the variety of aircraft flown by Qatar in my review of the Boeing 777 flight.  There is a mix of A330, A340, B777, B787, A319 (in an all-business formation) and, as of last month, A380 aircraft in the fleet.

Due to delays in receiving the A380s there were a lot of aircraft changes going on.  The reason I flew back to Zurich is that my original B787 flight to London had been switched to another B777 a few weeks earlier and I wanted to experience their latest product.

There is no First Class on the Qatar Boeing 787 fleet and, as you will see, it really is not necessary.  The business class seat and food is very close to the First Class product offered by many airlines.

The new A380 aircraft slowly coming into service (only one is currently flying) have the same business seating as I review below but do have a First Class cabin.

Boarding

I wrote about the impressive Al Mourjan lounge in this article.  Unfortunately, with the new Hamad International airport still not entirely finished, we had to be bussed to our gate – a pretty sweaty experience as I was dressed for London rather than Doha weather.  Business class passengers had their own bus.

Qatar Airways 787 business class review - bus

One upside of this was the ability to see the Boeing 787-8 aircraft close up from the outside.

Qatar Airways 787 business class review - outside 2

and

Qatar Airways 787 business class review - outside

Seating

The Boeing 787-8 aircraft and the new A380’s contain the very latest version of the Qatar Airways business class seating.  It is very, very good if you are a solo traveller, as the layout is 1-2-1.

The Boeing 777 fleet is laid out 2-2-2 so you will always have a seatmate.  You can read more about this in my earlier review.  There is always a trade-off, of course, and the trade-off here is that the seats have an angled herringbone layout.  This allows for a similar number of seats whilst switching from 2-2-2 to 1-2-1.

This is how the cabin looks using a professional photographer and studio lighting:

and this is what it looks like when I do it on my iPhone in ‘real life’:

Qatar Airways 787 business class review - cabin

and

Qatar Airways 787 business class review - cabin 2

I had a solo window seat.  As you can see, the seat is far closer to British Airways First Class than British Airways Club World.  You certainly have less personal space than BA First but it is light years ahead of the offering in Club World if you travelling on your own.

You get a handy flat storage area for newspapers etc:

Qatar Airways 787 business class review - storage

At some point British Airways has to bite the bullet on its Club World seating.  Qatar is just one of a number of airlines now offering a 1-2-1 layout where every travellers gets direct aisle access and solo travellers can have their own private space.

My only gripe about the seat was that my legs did graze the back of the seat in front if I sat cross-legged:

Qatar Airways 787 business class review - pitch

Because of the herringbone layout, your feet slot into the corner by the window and – when the seat is flat – you are facing towards the window.  The seat was comfortable and easy to operate and I adjusted quickly to slotting my legs into the corner space.

Toiletries

The toiletry bag was the same Ferragamo one as my outbound flight.  You can photos of the bag and its contents in the earlier review.

It is worth noting that the new A380 services have an Armani amenity kit in business class.

Food and drink

My review of my 777 outbound flight gives you a good overview of the Qatar lunch and dinner dining options.

My return flight departed Doha at 8.40am.  Qatar was offering a breakfast service which, of course, gives them less scope to show that they can do.

The appetiser selection was:

  • Seasonal fresh fruits with honey crème fraiches
  • Cereals
  • Bircher muesli
  • Greek yoghurt with raspberry compote and toasted granola
  • Smoked salmon with celeriac remoulade

This was followed by a selection of mains:

  • Arabic breakfast plate
  • Grilled chicken sausage with tomato and herb omelette
  • Mushroom parantha

I went for the fruit and, as you can see below, the omelette.  It actually tasted like an omelette.  If you have ever tried airline egg before you will realise what a groundbreaking statement that is.

Qatar Airways 787 business class review - omelette

There are lighter options of a Summer green vegetable and mozzarella salad or artichoke filled pasta with cherry tomato and basis sauce.  Laduree desserts and a cheese selection were also available.

Apart from a slightly soggy croissant, the food was excellent.

At the back of the cabin is a small bar (the A380 aircraft will have a proper lounge area).  There is no seating available but you are welcome to help yourself during the flight to more champagne or a nibble:

Qatar Airways 787 business class review - bar big

and

Qatar Airways 787 business class review - bar

In-flight entertainment

I covered the Oryx IFE system in my 777 review.  The 787 features the same (huge) range of content and also benefits from a touch-screen remote control.

There was also in-flight Wi-Fi.  This was not free but did work well when I signed up and gave it a go.  Despite visiting fairly low-graphic sites, though, my $10 credit was worked through in around 15 minutes.  If you wanted to work for the entire flight it would be expensive.

Interestingly, according to the Business Traveller review of the A380 business class service, the wi-fi prices on that aircraft are substantially cheaper at US$10 for three hours.

The windows

I should mention the windows, as Boeing has made a big noise about the fact that the 787 windows are bigger than a standard long-haul plane.  Whilst this is true, it does not jump out at you – they are not so much bigger.

What is impressive, though, is the way that the windows can be tinted by the crew.  For much of the flight the windows were set to a blue tint which reduced glare:

Qatar Airways 787 business class review - windows

Arrival

Just over five and a half hours later I landed in Zurich.  I was very quickly off the plane and immigration was a breeze.

Qatar Airways 787 business class review - getting off

My overall experience of Qatar Airways was very impressive and they represent an excellent addition to the oneworld alliance.  If you get the opportunity to try them for a cash flight or an Avios redemption (and availability is generally pretty good) then you should.

The Premium Lounge in Terminal 4 at Heathrow is excellent and their commitment to food in business class is well ahead of BA.  The Oyrx in-flight entertainment system is also a world away from what BA can offer, as I found out painfully when we flew to Dubai in Club World last week.  Qatar and Emirates both put the BA system with its limited range of product to shame.

For a solo traveller, the ability to fly Qatar in business class on a 787 or A380 and get a solo seat is a genuine advantage.

The downside, of course, is that a flight on Qatar Airways will involve a change of plane in Doha which breaks up your journey.  If you live in London that may be a concern.  If you live in the regions (Qatar flies from Manchester and Edinburgh, the latter having a 787 service) flying from your local airport to the Middle East and changing is probably less painful than changing planes at Heathrow.

The only one of the ‘big three’ Middle Eastern airlines I have yet to experience is Etihad.  I am hoping to give them a go early in the New Year and to see how they compare with Qatar, Emirates and of course British Airways.

If you want to find out more about the Qatar 787 service, there is a special Dreamliner page on the Qatar website here.

Comments (42)

  • Louie-m says:

    Does anyone know how these seats compare with Eva’s Royal Laurel class ones on the LHR – BKK route?

    • Chris says:

      Eva’s new seats are the same as Cathay Pacific and Eva have a direct flight to BKK. Qatar lounges are better in Heathrow; eva’s is better in Bangkok. One is one world and one star alliance if that matters.

      Seat wise you get more space and legroom; but you get smaller tv screen on Eva and a bit less choice but a bit more space overall. The inboard armrest is VERY narrow if you are larger you might prefer the width of the qatar seat.

      Service wise qatar is very customer focused onboard in C and Eva’s crew seem a bit more timid, but the food / drink is as good as Qatar and you can book the meals in advance.

      • Louie-m says:

        Thanks. that’s very helpful.

        • YL says:

          Just wanted point out that EVA is currently renovating their Lounge at BKK, so Royal Laurel passengers will be using the Thai Airways Royal Silk Lounge instead.

          I also recommend booking meals in advance with EVA, as you get more choices there.

  • ankomonkey says:

    Hmmm, I think I might have started with the Bircher muesli followed by the Arabic breakfast plate…

  • Tt says:

    Very useful. Is there an efficient way to use avios from the tax perspective?

    • Rob says:

      Yes, tax is substantially lower on Qatar redemptions to Doha vs BA.

      Also, if you start your Qatar flight in Frankfurt or most other European cities, it is only 25,000 Avios return to Doha in business class as opposed to 40,000 Avios return from London. Tax will also be a lot lower as there will be no APD.

      • Oliver says:

        I once did a redemption search for all the european cities to go to Doha on the 787 in biz

        My results were that Barcelona has the cheapest tax, but is 40000 avios.

      • Manar says:

        25,000 return in business? That’s the one-way cost surely? (or did you mean in economy)

  • James67 says:

    A lot of discussion here about current generation business seats. Much of the focus is on their merits as a bed. In my view this is the problem, design that makes for a good bed makes for a bad seat. A good bed requires flat and few component parts wheras a good seat ( for people in common size range at least) requires excellent lumbar support and full range of adjustment. Combining these in a single design is difficult, SQ being a classic example of a weird contraption that fails miserably as both in my view. Many will laugh but my own favourite seat remains Thai old F. As forthe future the way to go I think must be Lufthansas new F but have not yet had the pleasure of trying it and probably never will. For those of is in C though I cannot forsee the perfect seat anytime soon. There is some logic on choosing carriers to maximise seat comfort depending on whether you planto fly overnight or during the day.

    • Evan says:

      Oman Air might be best best business class for seat/bed I’ve flown.

    • Rob says:

      This is a very fair point. I have done 6 business class long-haul flights in the last month and all have been day flights. Whilst I tend to semi-recline the bed I don’t think I fully reclined it on any of them.

  • flibbly says:

    I’ve done a couple of trips on the QR 787 recently and I’d pretty much agree with everything you say here Rob, but had one slight niggle – I felt I wanted an armrest on the aisle side of the seat – there is something sort of resembling one there but its far too low to be of any use (but does contain a bottle of water and your headphones!). It needs to be the best part of a foot higher. Other than that I was very happy though.

    How long before someone comes along and points out that there is some way of raising the armrest … 😉

  • Mike says:

    What was the cabin temperature like?

    On all my recent long haul flights with BA (CW upper deck + First) I’ve found myself getting far too hot. It’s a bit of a problem when trying to get some sleep. Or maybe it’s just me? 🙂

    • Rob says:

      No problem. On the outbound 777 flight from Heathrow it was incredibly hot when boarding until the AC kicked in.

  • Nick says:

    Excellent review Rob. As you know, I flew Qatar LHR-DOH-HKG last New Years eve in economy and I couldn’t fault the food or service.
    I’d like to try out the business class product sometime.

  • Blackberryaddict says:

    I really like the middle seats on BA when I am travelling with Mrs BBA (and much prefer it to sitting opposite each other). The other QR aircraft have two seats side by side in business (which we took to KUL earlier in the year) – and that works fine too. So how does this 1-2-1 configuration work for a couple?

    • Rob says:

      Good question. Your heads are still close together to talk but your legs are pointing in opposite directions. The angle is not that extreme though.

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.