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Earning Avios for paying your council tax and other utilities

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Your council tax bill for 2015/6 will have dropped through your letterbox in the last few days. Earning Avios or other points by paying your day-to-day bills is something that a lot of people ignore.

Unfortunately, because of the huge range of utility companies, it is difficult to write a detailed post on paying utility bills by credit card. I have been doing this for years, though, when I can. There are a couple of things always worth remembering:

Some utility companies keep quiet about their willingness to take credit cards. For example, I don’t have a current bill to hand to double-check, but Thames Water bills used to not mention their willingness to take credit cards. They presumably wanted to avoid paying the processing cost if they could. Yet, head over to the Thames Water website and you’ll see that Visa and MasterCard credit cards are accepted – with NO surcharge.

Some companies do add a surcharge for paying with a credit card. You need to do the maths to see if it is worthwhile. Our phone and broadband contract is with Sky, for example, and is about £30 per month. Sky charges a 50p surcharge for credit card billing. This is worth it for me, because I have an old-style bmi MasterCard which gives 2.5 Avios per £1. If you take an expensive Sky TV package, even a less lucrative Visa or MasterCard may be worth using.

3V Virtual Visa cards are still accepted by some utility companies – and you can buy these with an Amex in Tesco.  3V cards are Visa-branded pre-paid cards which are sold at face value in Tesco and elsewhere.  They are currently tricky to find because they are being rebranded at pay.com.  Not all utility companies take them – Vodafone and Sky are OK  I believe, as are some energy groups.  Buy £50-worth as a test – that will trigger 150 bonus Clubcard points for spending £50 on gift cards – and see if they go through.  If not, you can use them for Amazon gift cards and / or use them for your usual online shopping.

Most interesting, though, is this one: It seems, very occasionally, that some companies who do NOT take credit cards do let the odd one slip through! My local authority is Kensington & Chelsea. They are adamant that only debit cards are accepted for online payment – the website says:

“we accept British-issued debit cards for MasterCard and Visa and Switch, Solo, Visa Electron, Delta and Maestro Debit cards”

However, for the last four years, I have successfully used my bmi MasterCard or my Marriott MasterCard to pay my bill! This is very attractive for me as there is no surcharge at all.

It doesn’t work with all cards. I once tried using a Tesco MasterCard and the system recognised, correctly, that it was a credit card and not a debit card. I have no idea why some cards work – presumably there is a database somewhere that tells the payment system which cards are credit cards, and some must have been missed off!

It is all very odd, when you think about it.  Because of the cut taken by the card processor, my council presumably receives less money than it is expecting.  I am credited with having paid the full amount, however, and the council clearly never bothers to try to reconcile the difference.

If you have any interesting stories about settling utility bills on points-earning plastic, please post them below.

Comments (109)

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  • Gary says:

    I use my Tesco debit card for council tax payments and with other merchants that don’t take credit cards, where you get a paltry rate of 1 clubcard point / 8 pounds but still better than nothing

    • Polly says:

      Harm you definitely need to get down to your nearest co op with PP , bring your bar coded bills and pay with your amex… It works at most co ops….good luck

    • Polly says:

      Gary, you definitely need to get down to your nearest co op with PP , or another store with PP, usually it gives an up to date list of their stores, bring your bar coded bills and pay with your amex… It works at most co ops….good luck

  • sandgrounder says:

    He is, quite clearly, tendering the full amount due. If the council choose not to pass on the charge for processing the payment, that is their choice. They will pay a fee for debit cards as well, it will be a small flat fee, but they choose not to add a surcharge for this either. I imagine both options will be cheaper for the council than paying by cash in person. They will not only be charged a percentage to bank the cash, they have to pay someone to sit at a window all day and count it. I doubt you would call people who pay in full in cash dishonest for not using the cheapest option. Think about that as you sit under your bridge!

    • tigergold says:

      I do pay my council tax in a few bulk payments with my credit card, while my nan pays it all up front for the year. I understand what sandgrounder is saying but the council is running a business and taking card payments is one of those expenses, they also get some payments up front so gain money there. I think the cost of councils taking credit card payments is tiny when compared to the expense they have chasing debtors.

    • Jason says:

      Ted,
      How do you know it’s a loophole?
      How do you know the council haven’t sat down and decided to accept card payments as a genuine business plans to increase the revenue from council tax by making it easier to pay by using a credit card?

      • Erico1875 says:

        Ted. You need to get a grip. .If someone paying their council tax by credit card fee free, upsets you, what kind of frenzy do you get yourself in with non or late payers?

    • Rob says:

      It does accept credit cards – it chooses to tell its customers otherwise to save on processing fees.

      • Richard says:

        It’s clear from your original article that you think it’s a mistake: “Some companies who do NOT take credit cards do let the odd one slip through … My council presumably receives less money than it is expecting.”

        People will disagree about whether it’s OK to take advantage, but at least be honest (with yourself and others) about what you’re doing.

        • Jason says:

          I don’t think it is clear from the article that Raffles thinks it’s a mistake, he says he doesn’t know why some go through.
          Im no expert in the coding of credit cards and gift cards but I’m sure it will be down to the way it is coded.

        • Richard says:

          I’m sorry, I find that disingenuous. True, he says he doesn’t know why it happens. But if you talk about certain cards “slipping through” and being “missed off [the list]”, then it’s hard to pedal back and say you think it might all be a deliberate business choice.

          If they accepted all credit cards and just didn’t make a fuss about it, then yes, that would be different. But what we’re talking about here is clearly a loophole, so let’s not pretend otherwise.

          A more honest discussion is: “If my council is incompetent enough to let this happen, is it OK to take advantage?” I say no, others would clearly say yes. I respect that genuine difference of opinion.

          • Rob says:

            I do agree with your last paragraph. Despite what I wrote in the article, though, the fact that this has been happening for years does make it more likely that the council is fully aware of it. As I also mentioned in the article, Thames Water hides the fact that you can use a credit card until you actually go onto the payment website. And had I used Paypoint / Payzone and paid monthly, the hit to the council would have been far harder.

            On a slightly different but not dissimilar note, someone paid me some money recently via Paypal instead of doing a BACS transfer. I agreed they could do this but I forgot to tell them that, if they did that, they should pay the 3% fee themselves. I forgot to say that, I got hit with a 3% fee, I lived with it. I did not go back to this person and demand another 3% from them.

            PS. Think of the money I save the council by sending my 2 kids to private school 🙂

    • James67uk says:

      He is not exploiting anything. His goal is to collect avios and in process of doing so he is paying his council tax in full. He would probably do so even if he had to pay 2.5% surcharge because even then the 3000ish avios he is likely getting from use of the BMI MC would fall under 1p each, it is certainly more cost effective than buying a comparable amount from BA. Also, the fee in question might not be as high as the frequently quoted 2.5-3%, my previous LA charged me 1.92% last time which makes me think they were able to pass on actual cost. I certainly have morals when it comes to collecting miles and points, for example I was aghast at the potential impact on small Indian hotels of all the phony bookings last year, however, I think it is a little over the top to quible this council tax business. IMO it would be more appropriate to complain to the LA about their failings than pass moral judgments on people for paying what they are due to pay.

    • Dave says:

      Ted, as a tax professional with a lot of experience in the world of credit card payment processing, I strongly disagree with your line of argument. He is paying the tax in full. The council takes credit card payment because it is a sensible way of accepting payment. There is a cost to every form of payment acceptance. Credit card fees carry a higher fee than a debit card, but is probably cheaper than cash. Let’s assume that he’s paying £1k, and a debit card fee is £2 and a credit card fee is £3. Are you suggesting that he is avoiding £2 of tax if he pays by debit card?

      As regards your second argument: of course it is different from using a fake £20. One is criminal, the other is a perfectly standard way of making a payment. You seem to distinguish between the morals of making a credit card payment to pay a council tax bill; and a payment made to a corporate. If you think using counterfeit money is the same as using a credit card, does this mean you have no moral objection to using counterfeit cash in a supermarket?

      • James67 says:

        “I have no issue with paying the £2.50 fixed fee my council charges for credit card payments.

        I do have an issue when someone knowingly and willingly exploits a loophole for their personal gain when the shortfall will have to be picked up by other tax payers.”

        I am not sure how you square that away Ted? surely the real cost of a £2000+ council tax cc transaction is more than £2.50 so the tax payer would have to pick up your shortfall too! I imagine in Kensington Raffles is paying one of lowest council tax bills in UK so even if he pays no surcharge then the shortfall might be less than in other areas with much higher council tax that apply a small fixed fee of £2.50 as you suggest. The local authorities obviously do what they want to do and this varies across the country. If you have a problem with it then it would be better to raise your complaint with them directly.

    • sandgrounder says:

      Ted, the volume of cash payments dictates how many staff are required. Plus, the bank will charge a percentage on any cash deposited. No payment type is free of transaction costs. If you don’t want to take credit cards, it is very easy to block them rather than advertise that they are not accepted. But what would I know? I only spent five years as a business relationship manager for the commercial arm of a now-defunct high street bank. Councils offer a range of payment methods at the request of local residents. It is not a sin to use any of them. As I am sure you well know!

      For the record, my local authority take credit cards for free, but I still pay by DD, because it is nice and easy.

      • JohnG says:

        Ted may have made a couple of unhelpful comparisons, however the original article definitely gave the impression that Raffles thought it was an error by the council, not simply an unadvertised feature. Personally I have no issue with Raffles making payments by credit card whether the council intended to allow it or not.

  • Ben says:

    Sorry, very OT. My mother in law is part of our BA household account (under our address). Could she transfer her AMEX points to her BA account even though the address doesn’t match?
    Thank you and sorry!

    • Polly says:

      Yes she can transfer her amex pints to her baec no attached to her amex account. Bingo, my kids to this too, so the avios mount up very quickly. They use amex for every coffee etc!

      • Ben says:

        Thank you.

        Do they don’t check addresses, just name and account number, is that right?
        Cheers

        • Polly says:

          No, all amex wants connected to her card is her BAEC number, the name must be an exact match. Good luck…

  • Tom says:

    With 3v cards, do they come in £50 or only £25?

    • Polly says:

      3v soon to be pay.com only come in £25 amounts, at least as 3v that was the case. If pay.com do them £50 or even £100 amounts that would make all our lives easier. Less cards needed to pre paying our bills! I have emailed 3v and they keep saying they will be in stores soon, but no sign yet.

      • Tom says:

        Thanks Polly, I wished I had asked sooner. Always thought they came in £50 so that was why always plenty of £25 ones left in store. Bet I will never see another £25 now either!!

        • JQ says:

          Actually 3Vs used to come in £50, but I haven’t seen any since 2011. I used to only find them in Boots though. I was buying them long before 99% of people here had heard of them.

  • James67 says:

    Disagree totally Ted. Rob is paying his council tax in full, the LA is at fault for failing to pass on charges. Besides, if you’re really bothered about these details then be aware there are hundreds of thousands of sole occupants receiving only a 25% discount who are heavily subsidising multi-occupant households across the country. I am quite happy for Rob to consider his surcharge covered by the unfair overpayments I have been obliged to make over the years. In the interests of fairness a return to the poll tax or a local income tax is long overdue.

    • Lady London says:

      +1 James67.

      If anyone wants absolute resulting costs per person to be equal then they should start by charging each household according to the number of adult working residents.

      I had no idea so many people were not aware of the choices suppliers make when they choose systems that allow various payment methods. In any business there are always some costs that it does not make sense to break and try to attribute within the business. Sometimes to try to attribute costs can be downright misleading too and lead to poor decisions for the business.

  • Danksy says:

    ted – I bet it’s cheaper for the council doing it by credit card than paying by cash at a cash office, or cheque! The amount of human intervention required is enormous!

    • Rob says:

      I am paying the full year upfront as well. That easily covers any loss of processing fees as they get the money up to 11 months earlier than necessary.

      • guesswho2000 says:

        Exactly what I was thinking – 11 months worth of interest on the amount overpaid – granted, interest rates are terrible, but it’s still money in the bank.

    • Mummy55 says:

      NatWest charges business customers up to 95 pence per £100 to pay in cash. I’m sure other banks will be about the same so it must save councils money to take credit cards!

    • Camille says:

      Ted/Richard – I pay council tax to 2 different councils. Both accept credit cards, council A permits payment via PP, while council B does not. If I choose not to use PP and pay the council direct by credit card, A charges 1.29%, whilst B charges 2.5%

      The costs of accepting that credit card are probably exactly the same (they use the same online card processor). Where does your logic fit in with that??

      Local authorities ARE run as businesses. Council B is creaming a profit to use a particular form of payment. Do you think that is passed on in the form of lower CT payments for other residents….I wonder!?

      Also, readers may be interested to know that from next month Visa is going to start charging merchants a % (not a flat-fee) for processing Visa Debit payments. We have a merchant account and I thik our charge is 0.49%. No doubt this is a response to downward pressure cards issuers have faced on credit card fees. I think this lead to: –

      1. Easyjet/Ryanair, councils chaging for debit card useage (why wouldn’t they?)
      2. More current account products offering (limited) mileage earning on debit card usage.

      c55

      • Camille says:

        I meant our visa debit processing fee is going to be .49% (compared to approx 15p it is now, per transaction)

      • Richard says:

        I was going to stop posting, but since you’ve asked me direct questions…

        “Where does your logic fit in with that??”

        Nobody’s saying the council isn’t entitled to make a decision about what it allows, or what charges it chooses either to pass on or swallow. We’re just saying that, once they’ve made the decision, it’s not right to find a way to subvert it. There’s nothing illogical about that.

        “Local authorities ARE run as businesses”

        I don’t agree. They are run on business principles, but their objectives are different from a profit-making business. And anyway, we don’t think all businesses are the same, do we? You’d probably feel bad about pulling some kind of voucher-related trick at your friendly local corner store, but might feel it was perfectly fine at Tesco.

        “Do you think that is passed on in the form of lower CT payments for other residents”

        Actually, yes, I do. Well, to be more exact – I think it reduces council tax or gets spent on the council’s activities, or reduces debt, which has the same effect in the long run. The one thing which certainly doesn’t happen is that it gets creamed off by greedy shareholders, because there aren’t any.

  • sh83 says:

    Any feedback on brent or harrow council anyone?
    Cheers.

  • Gavin says:

    Sky telephone and broadband may charge a 50p surcharge for credit cards, but in my experience Sky TV does not have a charge for online credit card payments.

    • CV3V says:

      I think you have to retain direct debit as the payment method, but then pay your bill with a card. The direct debit is then reduced by the amount you paid on the card, this avoids the 50p card charge.

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