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Review: the United First Class lounge at London Heathrow Terminal 2

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This is my review of the United First Class lounge at Heathrow Terminal 2.

As part of my tour of Heathrow Terminal 2 earlier this month, I got to see the United Airlines First Class lounge.  This is out in the 2B satellite terminal.

Regular readers may remember my review of the business class United Club lounge last yearFrankly, I was shocked.  Lounges run by US airlines have a reputation for being pretty terrible, but the United Club facility is fantastic.  The food and drink put even the British Airways Galleries First lounge to shame.

Even better, you could get into United Club with a Priority Pass – until last week, when United withdrew, globally, from the Priority Pass scheme.  You can still get in by buying a day pass for $50 and I do think it is worth the money.  If you have a Priority Pass, you can still use the – very nice as well – Plaza Premium lounge in the main Terminal 2 building.

Here are a few images from United First.  This lounge is reserved for United Airlines First Class passengers and their top tier status members so it is never busy.  I’m not sure if you can enter if you have a First Class ticket with another Star Alliance airline.

This is the main seating area.  Look at the very snazzy Big Ben clock on the wall!

United First Class lounge Heathrow Terminal 2

You can also see part of the buffet on the right:

United First Class lounge Heathrow Terminal 2

If you want a proper meal, there is this small private dining area with six or so tables.  It is very discreet and the wine rack is impressive.

United First Class lounge Heathrow Terminal 2 dining

If you want to take it easy, they have day beds:

United First Class lounge Heathrow Terminal 2 day beds

And there is more casual seating here ….

United First Class lounge Heathrow Terminal 2 seats

…. and here:

United First Class lounge Heathrow Terminal 2 seating

If you want a shower, there are facilities which are shared with the main United lounge – and these are five-star hotel quality bathrooms.

All in all, I was impressed with the United First Class lounge at Heathrow.  The décor is very well done – especially the Big Ben clock – and it is a marked contrast to the sterile Lufthansa lounge.   The only thing I cannot judge is the quality of the table-served food.

Getting airport lounge access for free from a credit card

How to get FREE airport lounge access via UK credit cards (March 2023)

As a reminder, here are the four options to get FREE airport lounge access via a credit card:

The Platinum Card from American Express

30,000 points and unbeatable travel benefits – for a fee Read our full review

The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,300 lounges in the Priority Pass network – search it here.

You also get access to Plaza Premium, Delta Air Lines and Eurostar lounges.  Our American Express Platinum review is here. You can apply here.

American Express Business Platinum

Crazy 120,000 points bonus (to 30th March) and a £200 Amex Travel credit every year Read our full review

If you have a small business, consider American Express Business Platinum instead.

Until 30th March 2023, the sign up bonus on American Express Business Platinum is increased to 120,000 Membership Rewards points – click here. T&C apply, see the application forms for details.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

American Express Preferred Rewards Gold is FREE for the first year. It comes with a Priority Pass card loaded with four free visits to any Priority Pass lounge – see the list here.

Additional lounge visits are charged at £20.  You get four more free visits for every year you keep the card.  

There is no annual fee for Amex Gold in Year 1 and you get a 20,000 points sign-up bonus.  Full details are in our American Express Preferred Rewards Gold review here.

HSBC Premier World Elite Mastercard

A huge bonus, but only available to HSBC Premier clients Read our full review

HSBC Premier World Elite Mastercard gets you get a free LoungeKey card, allowing you access to the LoungeKey network.  Guests are charged at £20 although it may be cheaper to pay £60 for a supplementary credit card for your partner.

The card has a fee of £195 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.

Comments (12)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Tom says:

    Wow – very un-United.

  • Alan says:

    Yes, I enjoyed it when I was there on my SQ flight before (start of the year before SQ’s own lounge opened). Table service breakfast was pretty good.

    BTW – are you sure about the non-filtered photos, Rob? Just these all appear to either be filtered or have a white balance issue?

    • Rob says:

      Photo problem was a problem, blame my kids. Will be fixed going forwards. I have replaced some recent pics where I still had the originals but most had been deleted (and if you retrieve them, they no longer have the ability to remove filters).

    • Andy says:


      • Alan says:

        LOL if I’m being generous, was that a typo? 😛 As Raffles has said it was actually a problem (discussed in previous threads) and has now been sorted.

  • Paul says:

    I managed to get into the United Club Lounge through Priority Pass just before that route shut down, and it was a very pleasant way to pass a few hours. So much better than the experiences I have had with United Lounges in the US.

  • Chris H says:

    Which lounges are available to *A gold card holders? Would this one count, or do you need to be travelling in first class?

    • Rob says:

      I imagine Singapore (business lounge), Air Canada lounge, United Club, Lufthansa Senator. Pretty sure it won’t get you into United First or Singapore First lounges.

      • Stewie says:

        Rob’s right (from experience) – *G doesn’t get you into either UA or SQ first lounges. Although as I said in his lufty lounge review, I think that all the t2 lounges are nicer than GC…

      • Alan says:

        Indeed, only OW offers First Lounge access for top tier members.

  • RIccati says:

    This is where the money from stacking passengers in the sardine can in the very back went!

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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