My experiences with the Travelex Supercard

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• Anonymous Coward says:

  15 Jun15 June 14:56

  Address check fails on the app for me, despite Santander recognising me fine at the same time. The App name is also blank, so it doesn’t display properly in Android.

  Have flagged this up to them, but they only way i can get the card going is through the App. Which I can’t. So it won’t be used!

• dralain says:

  15 Jun15 June 15:45

  Bought 2x 10k ihg points for reward nights at holiday inn on 28 may. No problem and transactions appeared immediately on supercard app. However have now disappeared from app and still not appeared on ihg Barclaycard. Have emailed supercard twice with one single useless reply. Tried to phone but “all our representatives are currently busy” so cut off each time! Will wait and see what happens…

• Polly says:

  15 Jun15 June 15:50

  Qatar Airways have yet another discounted business class sale. Can be bought as single tickets this time. No need for a companion. Again ex EU v g price, bit more than a month ago, but at least £800 less than from LHR from CPH to Asia.. FYI

  • Rob says:

    15 Jun15 June 16:03

    Thanks Polly, will take a look.

• Colin JE says:

  15 Jun15 June 18:09

  Nice to see that this is working for some folks. My problem is the app did not accept my password when I got my new card (during original registration it didn’t say it was successful once while I tried different passwords). It’s now locked me out and customer services couldn’t do a password reset. I’ve called about 6 times now and they were finally able to manually reset my password today, but the reinstalled app is still showing Account Suspended.

  I can’t imagine Supercard being able to support anything more than the initial trial number any time soon if this is any indication of their IT issues.

  • bob says:

    15 Jun15 June 20:58

    It wasn’t really an IT issue.

    Looks like a combination of user error and poor resolution by CS.

    IT looks to have been working as intended.

    • Mark says:

      15 Jun15 June 22:02

      To be fair, the fact that the IT couldn’t cope with the volume of traffic initially is at the root of a lot of problems. In my case I somehow ended up with two cards, despite apparently only registering successfully once (and only getting one confirmation email). As a result they ended up cancelling the card that the app was logged into and I also got the Account Suspended message.

      OK, its a mute point as to whether that was actually an IT issue, or just their underestimating demand / making a complete hash of the way the pilot was announced, OKing the publication on MSE the day after it went live and not restricting it to those who had preregistered.

  • Jason Cousins says:

    25 Jun25 June 15:07

    This is defintely an IT issue which they are refusing to acknowledge. I’ve never been able to log in with the correct details and Customer Services just cannot sort it out, and I can happily log on to dozens of other websites/apps regularly without any issue. I’ve effectively got a designer Drinks Coaster which is all its useful for.

• Duncan Stevenson says:

  15 Jun15 June 22:27

  That’s a nice deal. It always annoyed me that the Select CC didn’t offer cash back on non-GBP spend. Especially as it’s the only reason I had the card in the first place!

• Mat says:

  16 Jun16 June 22:33

  Forgot to add: on the same day!

  • bob says:

    16 Jun16 June 22:42

    What time difference between transactions?

    • Mark says:

      18 Jun18 June 00:00

      The time of the transactions doesn’t matter. What matters is the processing date and the rate that was applied by the networks to transactions in that currency on that date.

    • Mat says:

      19 Jun19 June 21:43

      2 hours difference but mid day so both posted on the same day 100%. Later did another two this time in EUR and similar story. Roughly 0.8% better rate on MasterCard vs VISA.

      So, the difference in conversion rate might eat up your linked card’s reward

• oyster says:

  17 Jun17 June 09:25

  Until someone does identical transactions using a fee-free mastercard, supercard and Amex at the same(ish) time then it’s hard to see if supercard is really worth it over someting like the Post Office mastercard.

  Even having a grandfathered Tesco m’card linked to my supercard I’m doubtful.

  • Rob says:

    17 Jun17 June 12:06

    That depends on how big the difference is between MasterCard and Visa wholesale rates in general. Dumping the PO card frees up credit which may help you get other cards. It is one less card to ‘manage’. You get the rewards on whatever card Supercard diverts to. Seems pretty compelling once all the bugs are ironed out.

    • oyster says:

      17 Jun17 June 18:39

      All true. I tested my supercard in France and out of 7 attempted transactions, only 5 worked. So the beta has work to do.

• Jonathan says:

  17 Jun17 June 10:32

  Surely the ability to use an ATM against a linked credit card without any charges is a mistake that will get plugged? Otherwise this is a great feature, but I am sure the credit cards will be very displeased with this (if they are not already, losing the forex commission)

  • Rob says:

    17 Jun17 June 12:01

    Some credit cards will benefit – many will switch from Halifax Clarity, Post Office etc to Supercard which recharges to a rewards card. That rewards card would never have seen the business otherwise.

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