My review of Etihad’s A380 First Class Apartment, the second time around

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This is my review of Etihad’s A380 First Class Apartment on a flight from London to Abu Dhabi.

My article yesterday reviewed the Etihad First & Business Class at Heathrow – click here for that.

With the possible exception of the First Class Suites on the Singapore Airlines A380 fleet, there is little doubt that Etihad’s First Class Apartment on its A380 aircraft is one of the top experiences that any frequent flyer would want to try.

When I flew it back in 2015, however, I was in two minds about it.   It started badly when my house keys slipped out of my trouser pocket and into the mechanisms of the seat, requiring it to be taken apart to retrieve them!  I had also chosen a bad seat which was not directly next to a window and – with no in-suite lighting – my 40-something year old eyes struggled to read.

Taking the flight for the 2nd time was different.  I left my house keys in my hand baggage and I picked a suite (3A) where I was immediately adjacent to the window.   How did I find it this time?

Etihad’s official A380 First Class Apartment website is here and it is worth looking there for ‘official’ photographs and more service information.

Etihad A380 first class review

Inside Etihad’s First Class Apartment

There are no two ways of putting it.  The apartments are huge in the context of anything else you may have flown.  It is impossible not to be impressed if you have never been in one before.

Etihad A380 First Class Apartment review London to Abu Dhabi

The suites are arranged in a 1-1 fashion on the top deck of the A380.  It is the only A380 seating on any airline which is 1-1.  The Residence, which comprises a bedroom and a separate living room, is to the left at the far end, in a space where Emirates puts its 2nd shower.

Etihad A380 First Class Apartment review London to Abu Dhabi

The apartments are so big that you cannot actually photograph them in one shot.  One side is made up of a 6 foor 10 inch long couch but which, on a night flight, flips out to become a surprisingly wide bed.

(If you watch the video below, you can see the seat unfolding into bed mode.)

Etihad A380 First Class Apartment review London to Abu Dhabi

On the other side is the wide seat:

Etihad A380 First Class Apartment review London to Abu Dhabi

and a cabinet which includes a large mirror and various toiletries.  You are given an almost-empty Christian Lacroix branded bag and you simply take whatever bits and pieces you want and pop them in.  Unlike Qatar Airways First, which had (now discontinued I think) Armani-branded products when I last flew it, these are not heavily branded.

Etihad A380 First Class Apartment review London to Abu Dhabi

In a drawer under the mirror is a small selection of soft drinks:

Etihad A380 First Class Apartment review London to Abu Dhabi

More appealing was the tray left for me containing a welcome note, a hot towel and some dates.  The champagne was Billecart-Salmon’s 2007 vintage which sells for around £40 – Etihad does not push the boat out with the food or drink:

Etihad A380 First Class Apartment review London to Abu Dhabi

The chef was soon along to offer me some welcome arabic coffee:

Etihad A380 First Class Apartment review London to Abu Dhabi

I also received a bag containing Etihad pyjamas:

Etihad A380 First Class Apartment review London to Abu Dhabi

As it turned out, I still hadn’t picked the perfect seat.  Whilst I was in 3A and directly next to the window this time, I was still facing backwards.  A better seat is 2A where you are both forward facing and directly next to the window.

The seats I do not like are those where the mirror / toiletries cupboard is next to the window, blocking out light from the seat which is directly adjacent to the suite door:

Etihad A380 First Class Apartment review London to Abu Dhabi

I also don’t like the darker leather on those seats which makes the apartment feel more oppressive.

Power was an issue.  I was expecting to find a UK / Middle East plug socket but there wasn’t one.  There was a USB charger so I could keep my phone topped up.

Wi-fi was chargeable – I paid $12 I think for three hours.   It would have been good to be given it for free as a First Class passenger.  At least their wi-fi provider now accepts PayPal, which meant that I didn’t have to search for a credit card.

But but but ….

This is a huge space.  And yet ….. it is a bit odd to fly it on your own.  On a night flight I would have set up the bed and would have appreciated the sleeping space and the privacy.  On my own, on a day flight, it seemed like too much space.

With only nine suites – and there were only two of us actually flying on that day – even the crew don’t come along very often.  You are very much alone, which might not be what you want.  It obviously isn’t a great hardship, sipping champagne and watching your big screen TV for 7 hours, but it is rather solitary.

It is worth noting that Etihad does not allow guests from other cabins to visit First Apartments.  You cannot book the rest of your family into Business Class and then have them join you.  In some ways, it is simply too much space for one person when used on a day flight.

It is still very cool though 🙂

Etihad’s First Class shower and bathroom

People always ask about the showers ….

On the way home, on Emirates, I finally cracked and agreed to have a shower, after having turned down the opportunity on my three previous Etihad and Emirates First Class flights.  I have it on video as well 🙂

The Etihad bathrooms are less than half the size of the Emirates ones – frankly, most people have smaller bathrooms at home than the Emirates A380 F bathroom! – and the shower wasn’t too appealing.

This is the best photo I could get of the shower, because I couldn’t get much of an angle:

Etihad A380 First Class Apartment review London to Abu Dhabi

Food and drink

I will cover food and drink in Part 2 of this review tomorrow (link at the bottom of this page).

What did it cost?

I booked my flight with Etihad Guest miles.

A one-way First Class Apartment from London to Abu Dhabi costs 90,341 miles plus £313.  This includes the chauffeur journey from your home to Heathrow and from Abu Dhabi to wherever you are going, including Dubai.

I had got 60,000 or so miles from a credit card sign-up promotion and associated spending a couple of years ago, and topped them up at 1:1 with some American Express Membership Rewards points.

Is it worth it?  Of course it is.  It would require 80,000 Avios for a similar one-way flight on British Airways in First Class and this product blows it out of the water, especially when you factor in the lounges and the chauffeur cars.

Etihad also partners with selected other airlines.  If you have American Airlines miles it is an exceptionally good deal – you need fewer miles and the taxes are lower as American does not impose the fuel surcharge that Etihad adds if you book direct.  You do not receive the chauffeur service if you book via AA, however (this is a new rule as of August 2016).

All three of the daily Etihad services out of Heathrow are operated with an A380 and it won’t be a problem finding availability if you book a few months ahead.  American appears to see the same availability as Etihad makes availabile to its own members.

If you get the chance to try this out then you really, really should.  Without prejudicing Part 2 tomorrow, it isn’t the best food or drink you will ever have in First Class but it is, overall, an amazing experience just to stretch out in all that space.

See the Etihad First Class Apartment on video

You will find a short video of the First Apartment experience below.  Unlike some flight videos which go on forever, we have kept this to a concise 2 minutes 13 seconds!

If you can’t see the link above, click here to visit our YouTube page.  You can also sign up to our channel on that page.

Part 2 of my Etihad A380 First Class review is here.

You can find out more about Etihad’s First Class Apartment on their website here.

(Want to earn more Avios?  Click here to visit our home page for the latest articles on earning and spending your Avios points and click here to see how to earn more Avios from current offers and promotions.)

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  1. Hopefully Etihad or BA don’t adopt the same method of handling over booked passengers as United! –

  2. John G says:

    Row 4 is the perfect place to sit – forward facing, 3 windows, seat next to window, semi-decent view of the engines and still far enough away from the galley/bar that there is no noise. Also the seat is the lighter colour IIRC.

  3. Brian Peers says:

    Rob – love the reviews but I have a recommendation.

    I would strongly suggest purchasing an LG G5 or equivalent. In almost every review you are taking close up pictures of seats, hotel rooms, restaurants etc…

    The wide view mode on the G5 is fantastic and has revolutionized my photography, you can actually take pictures of whole rooms. (OR Etihad’s First Class Suites).

    I’m still at a loss to why Estate Agents aren’t using it more regularly. Especially when you are using the images to transmit information and layout rather than ‘art’.

    (This might of course mean admitting that an iphone isn’t the best phone on the market!)

    • Surely estate agents and journalists can expense a decent dedicated camera? If my estate agent rocked up with an iPhone I’d be a little annoyed!

      • When we sold the last time, the estate agent had a very expensive camera but for the front of the glossy details he actually used a picture I had taken on my (Microsoft/Nokia) phone.

  4. “…it seemed like too much space.”

    Congratulations on becoming the first person in history to complain about having too much space to themselves on a plane. I’m sure someone in economy would have been happy to switch for more compact surroundings!

    • I think I know what Rob means, even though it’s very unlikely I’ll ever get to have this experience! It seems like a waste not to be able to share it with a companion or family, as they would either have their own enormous space, or be stuck in lower class and not allowed to visit 🙁

  5. “I had got 60,000 or so miles from a credit card sign-up promotion and associated spending a couple of years ago”

    Rob, can you please mention what kind of card that was/ is? Since I signed up to your newsletter, as far as I can remember, card sign up miles are around 10k only, max. 20k for an expensive plat card.

    • The EY card had 25,000 miles at one point and I put a fair bit of spending on it at the time, knowing I would need 60k-ish for a business redemption. In the end I topped up to 90k for an F redemption.

  6. What's the Point says:

    Rob – I totally agree with your comments about too much space for a day time flight. We flew to A380 First to AUH last year, and whilst it was an amazing experience, I did feel a bit disconnected from the actual plane itself.
    None the less, its smashes BA First into oblivion.

  7. Martin Barber says:

    We’ve done these suites twice, and, while a novelty, we wouldn’t choose them again.. We much preferred the First seats on Etihad’s A330.

    We had 3A and 4A with the partition lowered. It was cool having an almost double bed, and it was cool being able to have a shower, but once we’d done that, it was not good.

    You can’t see each other at all when seated. If you double up for dining — we did — one of you has their back to an uncomfortable and hot tv screen.

    The armchair barely reclines at all. The bed is far too hard. The seat on the A330 solves all of these issues.

    And on all four of our Etihad flights, we agreed meal times with the chef, only for the meal not to arrive. We had to prompt on every flight and got the meal about an hour late in each case. It seems we picked times mid-flight when the chef was having a rest, and the rest of crew were not aware. There’s a lot of trying to do the right thing with the crew, but being a bit clueless about delivering it.

  8. So do you put your feet up on the bed – is it comfortably on a long flight given the seat is angled back?

  9. Anyone know off the top of their heads what the AA mileage amounts are? No chauffeur at LHR not an issue given would be connecting there from the regions anyway…

    • Off the top of my head Europe-Middle East/Indian Subcontinent is 62,500. Can tag a flight within Europe and another a380 flight to Mumbai with that also. What I did last year but was only 40,000. Bargain! Great experience it was.

      • Interesting – have 120k AA miles and could get some more via AA so this cuold be a nice option!


        • James A says:

          Do it at least once, you won’t regret it! AA let me tag on a domestic connection on BA for a few quid more in taxes.

  10. Michael says:

    I am SHOCKED that onboard Wi-fi is chargeable for Etihad First passengers.
    How can this be justified?!

  11. guesswho2000 says:

    Just been looking at the AA award chart for this…am I right in my assessment that MEL-AUH would be 100k AA miles in First? If so, that’s still great value for this product, even post AA devaluation, and would cost 124,302 EY miles for the same thing, according to their calculator.

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