Is IHG surpressing negative reviews on its website?

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• MATTHEW says:

  29 Apr29 April 11:08

  Why not just rate them poorly on sites like google maps? Google will alert you if your review has been flagged and allow you to unflag it.

• the_real_a says:

  29 Apr29 April 12:57

  Don’t assume tripadvisor will publish your poor review. I have made several submissions of a hotel with bedbugs and each review has been deleted.

  You simply cannot trust review sites anymore

• Leo says:

  29 Apr29 April 13:11

  I’ve never had a review turned down on TA. I have left negative reviews – but not that often because the research I’ve done beforehand seems to have largely paid off. I did review negatively the Hilton in Mallorca (which HfP likes as do many others from the reviews) and that was accepted no problem. I’d always be sceptical about reviews on the IHG site because I wouldn’t really be surprised if they did cherry pick them. I did once have a non IHG hotel manager from Cambridge telephone me after I left a somewhat negative review asking whether I could adjust the review. Whilst he was nice about it the call had the opposite from intended effect.

  • Alan says:

    30 Apr30 April 20:19

    Ditto. I don’t leave many negative reviews, but actually my ‘most read’ one (according to TA) is my most negative one, for a hotel in California. I tried to remain balanced in it and it seems folk find that useful when reading the reviews.

• Jonathan says:

  29 Apr29 April 16:45

  This is where I derive real value from HfP.

  I am cancelling all my IHG bookings and will not be giving another penny to this unscrupulous excuse of a company.

  Thank you Rob for bringing this to our attention. It’s high time these silly companies realised that unethical practices will come back to bite them in such a highly competitive industry where the consumer has a myriad of alternative properties to choose from.

• Sam Wardill says:

  29 Apr29 April 16:49

  I would if I thought Trading Standards would do anything. Unfortunately they are seriously underfunded and have bigger fish to fry

  • Mark says:

    29 Apr29 April 23:00

    Would also be something that the Advertising Standards Authority may want to look at (they cover websites).

    Unlikley to make a major impact but worth a shot.

• Boi81 says:

  29 Apr29 April 17:50

  Sorry to raise this – but have we just seen exactly this kind of thing happen on HfP today?

  This morning there were multiple people calling rob out on his HK intercontinental article due to its recommendation which supported going to see caged dolphins perform at ocean world. But now that article seems to have disappeared entirely?!

  • Rob says:

    29 Apr29 April 19:05

    SORRY!

    There was a typo in the original article (“enought”) which I corrected using my mobile phone on the WordPress app. For some odd reason this changed the date back to the date I originally planned to run the article (24th). It is now back where it should have been.

    • Alan says:

      29 Apr29 April 19:08

      Haha love it – the old cock-up vs conspiracy 🙂

• TripRep says:

  29 Apr29 April 17:58

  In response to Jonathan I’d be inclined to agree with you.

  In general I’ve no problems with Hotels surpressing bad reviews, it’s the methods here that’s so wrong.

  There’s been a number of times that I felt I’d experienced below par service with DoubleTree/Hiltobs that if not addressed I’d have left a potentially negative review.

  However, I’ve often found if you raise the issue during the stay, 9/10 they choose to put right anything that goes wrong with such grace and humility that you feel the issue has been dealt with sincerity and genuine concern.

  Hence all the fire in your belly to write them up has been replaced with appreciation and respect.

  For me this is the mark of a good hotel or any other customer service company. BA would do well to take note….!

  • Melvin says:

    29 Apr29 April 19:25

    I must have been the 10% were this fails…

    Stayed at the HiX in Lancaster last year as part of a family roadtrip to Scotland. Laying in the top of our wardrobe was the robe hook from the back of the bathroom door, screws still protruding and all. This clearly meant that housekeeping was not doing their job properly and so i reported it upon checkout.

    Five days later we stayed again and they put us in the same room. You guessed it, the hook was still there un-repaired. I even joked when we checked out that it would be embarrassing for them if they didn’t sort it before we returned.
    Clearly Spire elite status counts for nothing!

    • Peter K says:

      29 Apr29 April 20:09

      But you were in an IHG property and Triprep was on about Hilton brand properties….

      • Melvin says:

        29 Apr29 April 21:17

        True, but seeing as he was responding to @Jonathan commenting about IHG on an article about IHG, I’m not sure why your interjection on such a minor point was relevant?

• Brian says:

  29 Apr29 April 18:28

  Sorry to be pedantic – but I take it you mean ‘suppress’ – or is ‘surpress’ a new word I haven’t come across? :))

  • Alan says:

    29 Apr29 April 18:35

    Haha disappointed with myself for missing that one!

This article is closed to new comments. Feel free to ask your question in the HfP forums.