Maximise your Avios, air miles and hotel points

Do you understand Avios / Virgin ShopsAway / Bink in-store ‘card clash’?

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Both Avios and Virgin Flying Club have launched some interesting in-store earning opportunities recently.  We also featured the Bink loyalty app late last year which lets you earn Avios in High Street retailers.

All of these deals work in the same way.  You register your credit cards with the relevant points provider and give them permission to access Visa / Mastercard / Amex’s transaction records.  They receive card data on transactions at specific retailers and, when your card number is spotted, you receive points.

The key Virgin Atlantic partner is Waitrose.  You earn 4 Flying Club miles per £1 spent instore, as I wrote here.

The key Avios partner is probably Caffe Nero.  You earn up to 10 Avios per £1 spent instore, as I wrote here.

The only Bink Avios-earning partner so far is PizzaExpress.  You earn 3-6 Avios per £1 spent instore, as I wrote here.

But …..

It appears that there is some element of ‘card clash’ at work here.

Importantly, registering a card for one of these services appears to stop you using the same card with a competing service, even for different retailers.

I can’t get to the bottom of it, however.

This is what I do know – the last Avios points I received from Caffe Nero were dated 6th February.  Nothing has turned up since then.  (This is not linked to the block on using Visa cards with Nero as I only use an Amex there.)  At some point after that, I registered the same payment cards with the Virgin programme so that I could earn in Waitrose – and those points have been posting OK.  Avios from all of my recent Pizza Express visits have also been paid OK via Bink.

This wording has appeared in the small print of the Avios instore shopping channel:

“You might not earn Avios In Store if the same payment card is registered with another ‘card-linked offer’ programme. To avoid this, ensure that you delete or remove the card from any other ‘card linked offer’ programmes.”

This is vague.  I can understand why their could be problems if, for example, the same retailer was participating in both the Avios and Virgin instore shopping schemes (and some are in both, for example Ernest Jones).  But does it mean that if I register an Amex card with the Avios instore scheme I cannot use it to collect Virgin miles via Waitrose, who are not with Avios?

I know that some other readers have stopped receiving Caffe Nero Avios after registering for Waitrose / Virgin miles.  There doesn’t appear to be any issues with cards linked to Bink, despite the warning that the Avios e-store is putting out.

We don’t have a lot of evidence though.  If you’ve got any experience of ‘card clash’ when using the same payment card with Avios and / or Virgin, please post your experiences in the comments.


Want to earn more points from credit cards? – April 2024 update

If you are looking to apply for a new credit card, here are our top recommendations based on the current sign-up bonuses.

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

You can see our full directory of all UK cards which earn airline or hotel points here. Here are the best of the other deals currently available.

British Airways American Express Premium Plus

25,000 Avios and the famous annual 2-4-1 voucher Read our full review

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

40,000 bonus points and a huge range of valuable benefits – for a fee Read our full review

Virgin Atlantic Reward+ Mastercard

18,000 bonus points and 1.5 points for every £1 you spend Read our full review

Earning miles and points from small business cards

If you are a sole trader or run a small company, you may also want to check out these offers:

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

American Express Business Platinum

40,000 points sign-up bonus and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Capital on Tap Business Rewards Visa

Huge 30,000 points bonus until 12th May 2024 Read our full review

For a non-American Express option, we also recommend the Barclaycard Select Cashback card for sole traders and small businesses. It is FREE and you receive 1% cashback on your spending.

Barclaycard Select Cashback Business Credit Card

1% cashback uncapped* on all your business spending (T&C apply) Read our full review

Comments (65)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Joe says:

    Lots of my Waitrose transactions haven’t come through at all, I registered with all these different schemes after seeing how good the Waitrose offer was. It’s a bit annoying if that’s stopped the transactions tracking correctly.

  • mark2 says:

    I sent an email to Mustafa Mustafa at Rewards Insight on 24th April asking what the rules were but have not received a reply.

  • Simon D says:

    I am still missing Waitrose transactions from a few months ago too. I do however note that it is in-store only, which is off given how hard Waitrose is pushing its delivery service.

    • will says:

      think thats because it takes 45 days to move from pending to confirmed – I have same issue but is seems to be moving slowly

  • Roland says:

    OT sorry (but Avios related). I upgraded my free BA Amex to the premium this week in order to trigger the 2-4-1 as had just hit the £10,000 threshold and wanted it for 2 years. The voucher came through today but shows as expiring in May 2018. Anyone else had this problem? Is this BA’s fault or Amex?

    • Crafty says:

      I can’t see that it’s anybody’s “fault” – you did all your spending on the free card.

    • meta says:

      Had the same problem back in February. Called both BA and Amex. It got sorted in about two weeks without a problem. It’s an IT issue and it has to be done manually.

      • Kipto says:

        +1 happened to me last month. Rang Amex and they emailed BA. Appeared on my ba account a few days later with a 2year expiry date.

  • Andrew* says:

    +1 on Nero stopping post virgin registration.

    • Mummy55 says:

      Me too. I use Nero everyday and avios have been registering nicely but have just checked now and had none since 4th April. As I rarely shop at Waitrose this is really annoying . Have removed cards from virgin so hope avios postings will return.

      • will says:

        easiest way around this surely to use one card at nero and another at waitrose….ensure they are registered in the place you want them

    • Andrew* says:

      *CORRECTION* – card that didn’t track at Nero was not the same as registered for Virgin…

  • Mark says:

    Hmmm… not sure how ‘essential’ Waitrose rosemary foccacia is? 😉

    • TripRep says:

      Especially when we already have a load of them in the assistant Bulters pantry.

    • Alan says:

      It’s the addition of sea salt that makes it ‘essential’ – I’m thinking (hoping?!) that Rob posted that picture TFIC 😛

  • David says:

    I think the Bink/Pizza Express deal has to be one of my favourites – around once a month we have a Monday evening trip to PE a few doors down from us, with 40% off from my NUS card (don’t ask!), stuck on the amex and collecting 6 avios/£ makes a Pollo ad astra and a bottle of Gavi perfectly palatable 🙂

    • Genghis says:

      You’re better off stocking up on gift cards when either Tesco (20% off) or Amex (40% off) have offers on. Stackable with coupons, making a pizza c.£3.

      • David says:

        Possibly economically, but I don’t like cash being stored in cards that I then lose of forget to take with me. AND I always forget that the avios are being secretly collected which is a nice surprise! 🙂

      • Bongola says:

        Sorry but what Amex offers are you referring to? Converting membership rewards?

        • TGLoyalty says:

          The PE/Ask etc AMEX offers that come round every few months on AMEX issued cards

        • Genghis says:

          As @TGLoyalty says, there’s a steady stream every few months of spend £50 get £20 back at PE / Cafe Rouge so net cost £30 for a £50 gift card bought in branch.

          When my wife doesn’t fancy cooking it’s a cheap meal out in the City.

          • Rio says:

            Had a look at my offers and I can currently see Cafe Rouge, but it says that gift cards are excluded. Are you saying that gift cards purchased in branch will work?
            Thanks

          • Genghis says:

            Yes. I’ve done it loads of times

  • Hostime says:

    I too no longer receive Avios from Caffe Nero since registering for the Waitrose offer. Very upsetting.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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