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Trouble brewing as the Clubcard / deal unravels

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….. because, as is becoming clear, Tesco Clubcard has been playing very fast and loose with the real terms of this offer.

I wrote about this new deal last week.  On the same day, Clubcard introduced Uber and as new redemption partners.  Both claim to give you 3 x the face value of your vouchers.

Uber is ‘the real deal’ – a ‘genuine’ 3 x face value offer.

The Tesco / Uber page is here.

For every 50p of vouchers you convert, you receive £1.50 of Uber credit.  No catches although, for clarity, you can’t use it for UberRUSH credit.  It is only valid for rides in the UK.

This is an excellent deal if you are a regular Uber user and instantly makes this one of the best Tesco Clubcard redemptions.  In fact, the deal is even better than it appears because, as I wrote on Saturday, you can also use the credit in the UberEATS app to order yourself takeaway food.

How does the Tesco Clubcard / offer work? is totally different.

The Tesco / page is here.

This was never a ‘genuine’ 3 x face value offer. does not let you collect Rewards credit if you pay with Clubcard vouchers.  You won’t get any shopping portal rewards either.  Even discounting those two aspects, however, you would still be getting over 2.5 x face value for your vouchers.  In theory.

Tesco seems to have rushed this out.  On launch day, there was no mention of a cap.  Only later did the site change to say that there is a cap of converting £165 of points per transaction, which would give you a £495 voucher.  Whilst you can only use one voucher per booking, nothing stops you making separate back to back bookings of course.

The first problem is that, according to a comment on Tesco’s own websiteyou cannot use Clubcard vouchers to pay the ‘taxes and fees’ element of the booking.  This must still be paid in cash.  Tesco doesn’t tell you this.  If you convert exactly enough vouchers to pay for your room, you will have converted too much – and any unused part of a credit voucher is lost.

For example:

  • You see a room online at for £150
  • You convert £50 of Tesco vouchers for £150 of voucher
  • When you book, you find on the payment page that the price is broken down into £125 of room and £25 of ‘taxes and fees’
  • Because you have already converted your voucher, you are obliged to use it to cover the £125 room element, losing £25, and you still need to pay the £25 of taxes in cash

This is poor.

Here is the big problem though.

The Clubcard website does not list any serious restrictions on using the vouchers.  In fact, it says:

Check availability before you exchange your vouchers, as once you’ve received the voucher, we can’t refund it.

…. with the word ‘availability’ linking to the home page.

Once you have redeemed your vouchers however – which, remember, are non-refundable – you receive a link to the real terms and conditions.  These rules are here.

The exclusions are shocking as you can see.

This is just the list for ‘H’ – I have bolded the key ones:

  • H Hotels
  • Hacienda Beach Club & Residences
  • Hampton by Hilton
  • Hampton Inn
  • Hampton Suites
  • Hard Days Night Hotel
  • Hawkstone Park Hotel
  • Hawthorn Suites
  • Heritage Hotel – Manila
  • Hesperia
  • Hilton Garden Inn
  • Hilton Grand Vacations
  • Hilton Hotels
  • Hilton International
  • Ho’olei at Grand Wailea
  • Holiday Inn
  • Holiday Inn Club Vacations
  • Holiday Inn Express Hotel
  • Holiday Inn Select
  • Holmsbu Hotel & Spa
  • Home-Towne Suites
  • Home2 Suites by Hilton
  • Homewood Suites
  • Horizont Resort
  • Hormuz Grand Hotel
  • Horwood House
  • Hotel 81
  • Hotel Arts Barcelona
  • Hotel Astoriahotel BLUE
  • Hotel Brioni
  • Hotel F1
  • Hotel Formule 1
  • Hotel Holiday
  • Hotel Indigo
  • Hotel Jen
  • Hotel Motel Prélude
  • Hotel PUR Quebec
  • Hotel Ritz
  • Hotel Russell
  • Hotel Shangri La Santa Monica
  • Hotel Sipar
  • Howard Johnson
  • Howard Johnson San Francisco Marina District
  • HTL
  • Hyatt Hotels

Pretty much every branded hotel is excluded.  The full list is here.

Even though this deal is only a couple of days old, complaints have – not surprisingly – already started to appear on the Clubcard website from people who feel they have been duped:

The site is great and the voucher discounts are good HOWEVER the list of exclusions is huge and the Tesco site does not link to the exclusion list in any way. It was not until I had converted my vouchers that I discovered the exclusion list.


Check the massive list of excluded hotels — including the major chains — before you get this voucher. I am stuck with it and can’t book anything.

You would like to think that Tesco will be offering these people a refund of their vouchers – there is no doubt that Tesco would lose a Small Claims / MCOL case in any event.

If you are planning to book a hotel which is not part of a major chain, and which is on, then this new Clubcard deal may work for you.  For many HfP readers, however, it just became pretty useless indeed.

Hotel offers update – August 2022:

Want to earn more hotel points?  Click here to see our complete list of promotions from the major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.

Want to buy hotel points?

  • Hilton Honors is offering an 80% to 100% bonus when you buy points by 18th September 2022. The annual limit is doubled to 160,000 points plus your bonus. You can buy here.
  • Marriott Bonvoy is offering a 25% bonus when you buy points by 15th September 2022. You can buy here.

Comments (57)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Chris says:

    It also appears as well as not gaining Reward Nights, you are unable to use the ‘Secret Price’ rates.

    And here is a list of the exceptions, according to the T&Cs….

    • mark2 says:

      seems that Tesco say there are no exclusions but the T&C say that most chains are excluded!

      • Rob says:

        I have just redeemed some Clubcard points for a voucher, tried to book an Ibis and had the booking fail. The message redirected me to the long list of excluded chains.

  • mark2 says:

    The T&C exclude most chains but not Fairmont, but I have no points now that they are not awarded on gift cards.
    Must try hard to get some before we go to Quebec next Fall, unless scheme has stopped by then..

  • John M says:

    Well, it seems Tesco are trying – even though Rob’s attempt to book an Ibis failed above. Wonder whether Tesco’s “changes” came in after Rob’s attempt – or more likely, Rob is right and Tesco are still wrong.
    Here are the new (selected) T&C on Tesco Clubcard site.

    “This voucher can be combined with discounted prices on but cannot be used in conjunction with any other promotion on”

    >>>> currently have a 10% discount code (which presumably will only work on limited hotels anyway) – I’m guessing this will not be allowed with Clubcard vouchers?

    “Your voucher will work on 100% of pre-paid hotels on Any reference to a hotel exclusion list within T&C’s on does not apply to you.”

    What’s the definition of a “pre-paid hotel” – does a Hilton or Ibis with a pre-paid rate count as pre-paid, or is the inference of this T&C to exclude any hotel which offers any sort of “pay at hotel rate” – i.e. quite a lot!!

    Maybe, this is the “small print” which excludes some hotels that people are trying to book?

    • Duncan says:

      A ‘pre-paid’ hotel is when you pay at the time of booking, not at the hotel.

  • John M says:

    Or maybe Rob tried to book a “non” pre-paid rate at Ibis?

  • Duncan says:

    I think the list of excluded hotels is for the Rewards scheme and is not related to the Tesco deal. If if there are any exclusions you really need to know them *before* you spend your Tesco points.

  • E Waters says:

    I had a failed attempt at booking a Crowne Plaza hotel on Sunday using converted Clubcard vouchers. Even phoned and the lady tried the code. It wasn’t recognised and she confirmed that chain hotels are not part of the Tesco scheme. Tesco since emailed me back on Monday saying that there were no restrictions and I shouldn’t have a problem. Too late now. I booked the hotel whilst it was still available and paid full price. Tesco have offered to return them to clubcard points. Not impressed.

    • Duncan says:

      The code will only work online (and using the correct link), not over the phone.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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