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No 1 Lounges “to open eight sites in 2018” – but is that the whole story?

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No 1 Lounges runs an excellent network of premium, ‘pay to enter’ airport lounges across the UK see here for details.

They were the pioneers in proving that passengers would pay if the quality was high enough.  Swissport / Servisair was forced to up its game by rebranding and upgrading its lounges as Aspire, and Plaza Premium decided the demand was there to base its European launch here.

That said, growth has slowed recently.  The only opening in the last 18 months was Gatwick South, and that was an expansion / resite rather than a brand new opening.

No 1 Lounges

Things seem to be changing.  Business Traveller reports that the group intends to open EIGHT new sites by the end of 2018.  This will be a mix of expansion into new terminals at existing airports and brand new locations.  By 2020, the plan is to have 24 sites.

There is no word on where the new lounges will be based, or even how many will be in the UK and how many will be abroad.  It is definitely good news for all of us if these plans come to fruition.

We have reviewed all of the UK lounges if you want to find out more:

….. but is that the whole story?

A normal Head for Points article would have finished here.   However, when I saw this story on Business Traveller it had an odd smell to it (nothing to do with BT, for clarity).

As I mentioned above, the No 1 Lounges opening programme has ground to a halt recently.  I know that the space which became the Club Aspire lounge in Terminal 5 was competitively tendered, and No 1 lost.  I am guessing that the new Plaza Premium lounge in Terminal 5, opening next month, was also tendered, and if it was then No 1 lost what would have presumably been just a two-horse race.

No 1 was also beaten to the punch by Plaza Premium for the Heathrow Terminal 3 and Heathrow Terminal 4 arrivals lounges this year.  The excellent new Club Aspire lounge in Terminal 3 airside will be hitting the No 1 Lounge there.

Meanwhile, Manchester Airports Group – which also owns Stansted, East Midlands and Bournemouth – is prioritising its own directly-owned premium lounges instead of leaving money on the table for others.  No 1 left Stansted, MAG is rolling out its Escape lounges and it is also trialling the adults-only super-premium ‘1903’ brand at Manchester T3 which will be rolled out if it goes well.

A company which has lost four chances recently to open in the most important airport in Britain, and which may be blocked from the four MAG airports, suddenly has eight lounges on the go for 2018?

You also need to understand the practicality of building in airports, airside.  Every worker needs full clearance.  Every hammer, every knife, every tool must be counted out and counted in every day.  Every delivery of supplies must be scanned.  This is why airport building projects always hit delays.  If No 1 has eight projects to open in 2018, work must already be underway on some of them – but I haven’t heard anything.

Most long-term HfP readers know that I worked at a major UK private equity firm for over a decade.  I know how the game works.  No 1 Lounges is owned by a private equity group, NVM.  I could smell a PR campaign to talk up the value of the business before a sale.

Sure enough … a quick search turned up a Mail on Sunday story from April by a journalist called Ben Harrington who I knew in my City days.  (If you work in M&A or trading, his Betaville blog is worth a look.)  It said that No 1 was quietly up for sale.  Nothing has been heard since which implies problems over the expected valuation.

I also found this from The Daily Telegraph in July.  It is exactly the same story as appeared in Business Traveller, talking about the major expansion.  The way it is written feels as if the story was ‘placed’ by a PR firm.  It is possible that BT copied the story from the Telegraph, but it is odd that they would wait six weeks.  I would guess that the same PR company approached BT this week.

So ….  I would take the claim of eight new sites with a pinch of salt.  The company has lost momentum.  It also has marketing problems if our odd relationship with No 1 over the last two years – including a weird non-meeting recently – is anything to go by.  Remember that HfP is, both directly and indirectly, one of their biggest UK influencers and revenue drivers.

Since both Plaza Premium and Swissport / Aspire (ultimately owned by China’s HNA Group, parent company of Hainan Airlines) have deep pockets, I think it is more likely that No 1 disappears into one of these two companies within a year.

Getting airport lounge access for free from a credit card

How to get FREE airport lounge access via UK credit cards (August 2022)

As a reminder, here are the four options to get FREE airport lounge access via a credit card:

American Express Platinum card Amex

The Platinum Card from American Express

60,000 points, £200 travel credit and an unbeatable set of travel benefits – for a fee Read our full review

The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,300 lounges in the Priority Pass network – search it here.

You also get access to Plaza Premium, Delta and Eurostar lounges.  Our American Express Platinum review is here. You can apply here.

EDIT: Until 25th October 2022, there is an exceptionally generous sign-up bonus on The Platinum Card. You will receive 60,000 Membership Rewards points – double the usual amount – and £200 to spend at Amex Travel. You need to spend £6,000 within six months to earn the bonus.

Amex Platinum Business American Express

American Express Business Platinum

40,000 points sign-up bonus and a long list of travel benefits Read our full review

If you have a small business, consider American Express Business Platinum instead.

American Express Amex Gold

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Preferred Rewards Gold is FREE for the first year. It comes with a Priority Pass card loaded with two free visits to any Priority Pass lounge – see the list here

Additional lounge visits are charged at £20.  You get two more free visits for every year you keep the card.  

There is no annual fee for Amex Gold in Year 1 and you get a 20,000 points sign-up bonus.  Full details are in our American Express Preferred Rewards Gold review here.

HSBC Premier World Elite Mastercard

A huge bonus, but only available to HSBC Premier clients Read our full review

HSBC Premier World Elite Mastercard gets you get a free LoungeKey card, allowing you access to the LoungeKey network.  Guests are charged at £20 although it may be cheaper to pay £60 for a supplementary credit card for your partner.

The card has a fee of £195 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.

Comments (52)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • GG says:

    Sorry for OT (original post might be duplicated)

    When using the Lloyds Upgrade voucher, if there is no Premium economy, can it be used to go from economy to business?


    • gastrocnemius says:


    • Rob Brown says:

      Yes, Mainly because it isn’t actually an upgrade.

      The voucher allows you to get the redemption in one class for the points of another, so as long as there is availability in Club World then you can get it and you will pay the Avios of the Premium Economy seat even if this seat isn’t available. (So you don’t need availability in any class other than the one you want.)

  • Doug M says:

    Very interesting article. Nice to read something different from the usual reviews. Yes I know that’s the purpose of HfP but I found this a nice change.

  • rams1981 says:

    OT groupon Iberia 2,000 miles have posted. Easy

  • The Original Nick. says:

    Anyone had any Avios post from the Avis/Iberia

  • Lady London says:

    If you’re right Rob – and I rather fear you are – I hope the very hardworking and always professional staff I have encountered in the No. 1 lounges will get treated decently on any change.

  • Chris says:

    Interesting timing – as last week I got chatting to a senior exec of a London airport and No1 lounges came up (mainly my rant at the lack of PP access).

    Apparently, the £5 fee to ‘guarantee’ PP entry is a very nice cash cow for them. So there’s a suggestion that staff are encouraged to push this rather than regular PP admission.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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