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How to transfer Avios points from Iberia to British Airways Executive Club

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I have covered a few Iberia Plus promotions on Head for Points recently.  This has led to a few emails asking exactly how you can transfer Avios points from Iberia Plus to British Airways Executive Club. The process has got even messier following security ‘improvements’ last year.

This article will act as a reference post and I can direct future queries to it!

The important thing to remember is that there is the ‘proper’ way to do this and there is the ‘fudge when Iberia’s IT goes down the toilet’ way.  I will cover both here.

Here are a few things to remember before moving Avios points out of Iberia Plus:

Your Iberia Plus account must be 90 days old before you can move Avios points out of it

If you want to transfer INTO Iberia Plus, your Iberia account must also have earned at least 1 Avios point.  The easiest way is to do a transfer from American Express Membership Rewards or credit a flight, car rental or hotel stay.

You can transfer your points back and forth, as many times as you like, for free

Transfers are instantaneous

Moving Avios from Iberia Plus to BA British Airways

There are two ways to do the transfer.  You will often find that doing it from ba.com fails for technical reasons no-one can understand.  You may have more success doing it from Iberia Plus.  If that fails, there is also a Plan C!

New security measures

In 2017 Avios introduced improved security measures for people wanting to transfer Avios between their accounts.

The bottom line is that pretty much ALL of your personal data must now match.  Email, date of birth, home address ….. the lot.

If you have combined Avios in the past but are now having problems, it is possible that your accounts do not have the same email address, or you moved house and forgot to update one of them.

There is also another issue.  Because of the Spanish surname system, signing up for Iberia Plus involves you giving your ‘first name’, ‘last name’ and ‘second last name’.  Your English surname should be ‘last name’.  If you enter your middle name as ‘second last name’ then Iberia’s system treats it as part of your surname and cannot match it with your Avios or BA surname.  This cannot be corrected online.

From ba.com:

Go to ba.com and log-in via the top right of the screen

Go to the ‘Manage My Account’ section which is under the ‘Executive Club’ tab

Click on ‘Combine My Avios’ in the left hand margin

However, as I mentioned above, this often fails to work when you try to move Avios points out of Iberia.  This forces you to plan B:

From iberia.com:

This is the one that proves tricky because it is hidden away!

Go to iberia.com and log-in by hovering over the ‘Iberia Plus’ box in the top right of the screen

Hover over ‘Iberia Plus’ again in the top-right corner and select ‘My Avios’ under the ‘My Profile’ menu

From the ‘My Avios’ page, click on ‘Buying or transferring Avios’

At the bottom of that page, headed ‘Buy, give away or transfer Avios’, you will see the line “Don’t forget you can combine your Avios with those of other customer loyalty programmes”.  Click this text.

(Important:  if your Iberia account has not been open for 90 days and has not earned at least 1 Avios point, you will NOT see this line of text because you are not yet able to transfer Avios.  Instead, you will see this:

rsz_iberia_plus_avios_transfer

There is a blank space under the ‘Transfer’ box where the ‘combine’ link should be.)

You will now be on the ‘Combine My Avios’ page.  Follow the instructions to send your points to avios.com or British Airways Executive Club.

And if that still fails to work:

From avios.com:

For reasons unknown, ba.com and iberia.com will often throw up error messages when you try to transfer between the programmes.

However, using avios.com as an intermediary almost always works perfectly.

(Unless your avios.com account is a household account. Then you are stuffed!)

If you don’t have an avios.com account you will need to create one.  Then, from inside avios.com using the ‘Combine My Avios’ option under ‘My Account’, do this:

Make a transfer from iberia.com into avios.com

Make a transfer from avios.com to ba.com

This WILL work (most of the time!) even when other options fail.


how to earn avios from credit cards

How to earn Avios from UK credit cards (January 2021)

As a reminder, there are various ways of earning Avios from UK credit cards.  Many cards also have generous sign-up bonuses!

There are two official British Airways American Express cards:

British Airways American Express card

British Airways American Express

5,000 Avios for signing up, no annual fee and a companion voucher for spending £20,000 Read our full review

BA Premium Plus American Express card BAPP

British Airways American Express Premium Plus

25,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as:

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Platinum card Amex

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

If you have a small business, we especially recommend Capital On Cap’s Visa card which comes with a generous bonus worth 10,500 Avios:

Capital On Tap Business Rewards Visa

The most generous Avios Visa or Mastercard for a limited company Read our full review

(Want to earn more Avios?  Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)

Comments (79)

  • Lumma says:

    The Iberia website has been driving me insane recently. I could log on with the mobile site easily but I couldn’t access the normal full desktop site. Either on phone, tablet or laptop. Just kept saying that the pin was incorrect.

    The only way around this seems to be setting it to private browsing, then it logs in fine!?!

  • Lumma says:

    Also, on BA.com, combine my avios says “You can only move Avios from British Airways to Iberia Plus – you cannot move your Avios back again.”

    I can only move them back to British Airways through avios.com (maybe Iberia.com would work but I’ve never tried)

    • Sandgrounder says:

      Sounds like the old family account problem? Is that still an issue these days? I haven’t tried for years, always go the avios.com route.

      • David says:

        Same problem for me ! But as my Iberia and BA account are not in the UK I can’t transfer them to my Avios account. Unless I change all the family account to an UK adresse! Bit of a mess !

    • Scott says:

      Same. My BA account is in a family account.

  • Lynsey says:

    I’ve tried using Iberia and BA and on both they both say I can only transfer my BA points to Iberia not the other way round?? I opened the Iberia account in November specifically for moving Accor Points over so its been open for 90 days, My surname is in the surname section with nothing in the second surname bit. Is there something else I am doing wrong?

    • David says:

      Family account !

    • Stu says:

      My Iberia account has my surname in the surname and second surname section, annoyingly, so won’t let me transfer. No idea how that happened!

  • Genghis says:

    I thought the problem stems from having a BAEC HHA and therefore need to use avios.com as an intermediary?

  • a270 says:

    OT (Sorry, no bits): I would like to use my Amex Platinum to gain entry to the Plaza Premium Lounge at T5 (Thanks Rob for the tip). My wife has a supplementary. Could 2 adults and 2 kids gain access or is it just 1 adult per card. Usually we get two in per card but I know this lounge is not on Prioriy Pass. My kids are older (9 and 11) so I have no issues with them running around.

    • a270 says:

      Just checked FT and some people said they should let +1 guest for UK issued Amex Platinum. If someone can confirm that would be great.

      • fivebobbill says:

        Have used the PPT5 lounge 3 times now, and on each occasion i have gotten myself and one other in with my Amex Platinum

      • ankomonkey says:

        As a family of 4 (2 adults, 2 kids) with 1 “main” platinum and 1 supplementary, we got into this lounge without problems a couple of months ago.

    • BLT says:

      I’m in here now with 2 adults and 2 children using my Amex platinum and supplementary card. Nice quiet space with reasonable food options for lunch (wraps, chicken, rice stew etc). Busier than people had described previously, 30+ people in, but it is the start of Easter holidays.

  • Lumma says:

    OT but related to Iberia, does anyone know if status benefits apply if you book a flight with LEVEL? Because of the stupid name, googling “Oneworld status LEVEL” doesn’t really help.

    There seems to be lots of premium economy availability to California through Iberia plus from Barcelona. I’m thinking it could be ok for a day flight

    • TGLoyalty says:

      LEVEL isn’t a one world member so I would assume not.

      • TGLoyalty says:

        just to clarify on the LEVEL website there is a link explaining Iberia Plus earning rate and it says

        “Passengers who hold an Elite status card with Iberia are not entitled to any special benefits on LEVEL flights.”

        • Lumma says:

          Thanks. I wasn’t sure due to the flights technically being operated by Iberia (or open skies) with Iberia flight numbers, I thought it may have been similar to Iberia express.

    • Lady London says:

      I do recall seeing somewhere that even if you book a Level flight through Iberia you cannot have access to the lounge even if you have Iberia status. So i am guessing One world benefits do not apply.

      • Rob says:

        No benefits with LEVEL at all apart from earning a few Avios IIRC. It was in my original article when it launched.

        • Lumma says:

          I think I remember it’s something like 10% of miles flown on cheap economy tickets. couldn’t remember anything else about status benefits though

  • Adam says:

    I need to move points from IB & BAEC to Avios, I take it both would have no issues getting direct into avios?

  • Anne says:

    I have tried transferring from Iberia to AVIOS and British airways and it both circumstances it says you can only transfer to Iberia rather than away. How ridiculous is that? I did get in touch with them sometime ago and they suggested I call which I’m not keen on but I want my AVIOS

    • Lumma says:

      Use avios.com combine my avios. It’ll ask you to log into either your BA or Iberia accounts and you can choose how many you want to transfer.

      Works perfect each time doing it like that. The only time I do it differently is if I want to transfer directly from BA to Iberia, then I’ll use BA.com

    • Down the Back says:

      I too had an issue and had to call them, they were very helpful on the telephone explaining what the issue was and how to fix it. Basically the name they had for me was reversed, eg Brown Gary rather than Gary Brown, on the plastic card they sent I didn’t realise it was reversed I thought this was the format, I had to send a copy of my passport and have the name changed to the correct format before moving the points, only took a few days 2/3 for online change and a new card came after approx 2 weeks,

      Regards

      DtB

    • Rob says:

      Go via Avios.com and you can do what you want (unless you have an Avios.com HHA).