Avios confirms that you can keep your 2nd Lloyds credit card upgrade voucher sent in error

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• BJ says:

  7 Oct7 October 07:13

  Any grounds on which those not receiving the second upgrade voucher could raise a formal complaint against Lloyds and/or avios given that those who did can use them to our disadvantage?

  • Joe87 says:

    7 Oct7 October 07:23

    Are you serious?

    • Adam says:

      7 Oct7 October 07:58

      I doubt there is any chance for making that claim, but it isn’t that unreasonable a request. If a large group of customers are suddenly getting something additional that others are not it makes sense that they will be a little bit annoyed.

      • BJ says:

        7 Oct7 October 08:31

        I have no idea how large the group is, if it is very large then those not getting the voucher have been disadvantaged. If only a small group then no issues. Annoyed is not the rigut word, just disappointed. I don’t grudge those who got the voucher, good on them, I hope they enjoy, especially for those where the voucher makes the impossible possible 🙂

      • John says:

        7 Oct7 October 11:28

        Shall I make a complaint about my card working so perfectly that I’ve missed out on the getting the £1000 of Lloyds compo everyone else has been bragging about?

      • Mr dee says:

        7 Oct7 October 20:40

        The lack of compensation comparison is ridiculous

    • mr dee says:

      7 Oct7 October 09:08

      Yes why should half of people be left out of being given a free voucher, mistake or not!

      • Joe87 says:

        7 Oct7 October 10:48

        Because it was a mistake. What would you rather they do? The typical BA route and say sorry it was a mistake but tough and take them off people? I didn’t get a voucher but I won’t be bitter that people who did have. How do you know it was half of the Lloyds card holders that got the voucher?

      • BJ says:

        7 Oct7 October 11:13

        @Joe, we do not know but that is central to my point. I am not in any way suggesting that the voucher should be taken off those who received them. What I’m getting at is that if the number receiving them was so large, say about half, then I think they should give other cardholders one too. If the number was very small compared to the total number of cardholders then I think their response is correct. Regardless, I’m happy for those who did receive another voucher.

  • Czechoslovakia says:

    7 Oct7 October 07:29

    Well, I’ve not been able to find any useful availability to use up my soon to expire genuinely earned voucher, let alone the freebie one, if that’s any consolation?

    • Matt says:

      7 Oct7 October 08:03

      Of course you shouldn’t complain if you didn’t receive one. I didn’t get one and although a little jealous of those that did, it’s just one of those things! Move on and don’t be bitter!

      • Yuff says:

        7 Oct7 October 08:34

        I’ve not managed to use the 4 I have earned in the last 4 years although that’s probably down more to laziness than lack of opportunity….

      • Yuff says:

        7 Oct7 October 08:38

        Just checked my account and I have 2 vouchers which ironically are probably more use than one….makes up for the 3 I never used ????

  • Daniel Evans says:

    7 Oct7 October 09:08

    Ha ha! Seriously? Jealous much! I’ve just booked a trip in Club World with my bonus voucher? Sue me.

• Will says:

  7 Oct7 October 07:30

  Can anyone clarify exactly when the relevant collecting period is? Jan-dec? Join anniversary to join anniversary?
  If you just got a voucher, in error or not , is there any point spending before the next ‘collecting period’

  • Will says:

    7 Oct7 October 07:34

    On the basis you have alternative cards with better earning rates

  • Genghis says:

    7 Oct7 October 07:55

    Getting card anniversary

    • Will says:

      7 Oct7 October 08:05

      Ts & cs say calendar year but membership year would be logical but harder to track in a lloydsbank IT world

      I’ve had same problem as flyfordun but just been credited a voucher and don’t know if my clock resets this October or in January. Lloyds and avios just bat you back and forth

      • Genghis says:

        7 Oct7 October 08:18

        There’s a disparity between the Lloyds and avios T&Cs, one calendar, one anniversary. De facto it’s anniversary but if you want it per calendar I’ve read you can argue your case.

      • Alan says:

        7 Oct7 October 13:42

        It’s anniversary, always has been.

  • flyfordun says:

    7 Oct7 October 07:58

    I’ve been told its begins when your annual fee is posted. Mine was April but I hit the 7k spend in early September, my statement date was mid Sept and still nothing in my account. I’ve been told to call Lloyds by Avios to chase.

  • John says:

    7 Oct7 October 08:05

    Will you be able to get a voucher next year given that the card is supposed to be closing down

  • Rich says:

    7 Oct7 October 08:16

    I’m almost certain it’s card year, not calendar year. If your card renews in March and you hit the target in September, then any spending after that is ‘wasted’ until the card resets in the following March.

    You’ll get different answers from Avios and Lloyds if you ask customer services, but this has been my experience.

    • Mycity says:

      7 Oct7 October 08:30

      +1

    • Will says:

      7 Oct7 October 10:52

      Mine usually lands this month & my anniversary (payment) is in June/July.

      Are you saying it should land as soon as you’ve spent 7k?

      Gonna give them a call to see what the latest view is.

  • Bob says:

    7 Oct7 October 14:36

    We have 2 Lloyds cards the anniversary of 1 is November and the other is December which is when we original took them out. So it’s an annual event based on when you took the card out and then as soon as you have spent the 7 grand after that date if you see what I mean
    What worries me with Lloyds and Avios (supposably closing last month but still crediting Lloyds Avios to our accounts) is will those vouchers transfer over to BA ok and then also Lloyds don’t seem to know what they doing with regard to losing Amex and issuing new cards and then giving extra Upgrades out. ????????

    • Will Avery says:

      8 Oct8 October 11:47

      Ah – I need to get spending then or just ditch it and go with BA since they offer First as an option at least.

      The new Virgin Mastercard has replaced a lot of my previous Lloyds spending given decent rates on the free card even.

      Hmmmm…

      • Will Avery says:

        8 Oct8 October 11:48

        And agree. My avios.com is still alive but wondering whether BA.com will pick it up as you have to call don’t you? According to the email I received.

• Claire says:

  7 Oct7 October 07:33

  My shopping points from Avios haven’t got to my BA exec account in over 7 days. I got the usual email from Avios saying your balance is growing and they will be credited within 3 days. I thought this was done automatically. Has anyone else had an issue?

  • John says:

    7 Oct7 October 08:04

    Yes, it took a bit longer than usual but it happened eventually

• Wally1976 says:

  7 Oct7 October 07:52

  OT – the limit of 5 referrals for Amex platinum – it’s per calendar year isn’t it?

  • Genghis says:

    7 Oct7 October 07:54

    Yes

    • MD says:

      7 Oct7 October 09:47

      [Long time lurker, first time poster – please be gentle with me!]

      Thanks for this Genghis, for some silly reason I thought it was per card membership year.

      I’m now running out of different types of Amex, so a follow up question. If I self refer for a type of card that I cancelled less than 6 months ago, I won’t of course be eligible for the welcome bonus on the new card, but I WILL get the referral bonus on the referring card, correct? TIA.

      • Peter K says:

        7 Oct7 October 11:50

        Hi MD. That is correct. You get the referral bonus but not the new card bonus.

  • JD says:

    7 Oct7 October 07:58

    So…would that mean that you could have 5 referrals in late 2018 and 5 in early 2019 and cancel for pro rata refund?

    • Steve says:

      7 Oct7 October 08:14

      Yes, dont forget to add companion and supplementary cards to your MR cards for additional bonus points, where available, the first requires a £500 spend the second requires no spend at all to hit the bonus, I just remembered to add both to my wife’s Plat before we cancel it after 5 referrals in Jan.

      • James says:

        7 Oct7 October 08:23

        Do Amex not get rather cheesed off with this and penalise you somehow ?

        So what’s the soonest (time & spend wise) people can cancel their cards and you’d still recieved the referral points ?

        Does it matter if they held an Amex GC within the last 6 months ?

        Interesting……

        Thanks for any further info.

    • Rob says:

      7 Oct7 October 09:47

      Yes

      • Jimbob says:

        7 Oct7 October 09:58

        James – I’ve cancelled cards a few days after reviewing them, just for the referral bonus, Amex appear not to mind. Hurts your credit file mind

      • Genghis says:

        7 Oct7 October 14:04

        I’ve cancelled an Amex Plat after about a week or so. Receive card, add transfer partners, make spend, points hit, transfer out, point hit partner, cancel. The other monthly sweep cards (eg BA, SPG, Nectar) are a bit longer due to the monthly transfer

• James says:

  7 Oct7 October 08:18

  Allowing people to keep those vouchers should very much be celebrated and the company thanked. Very decent of them indeed.

  I do not have one sadly 🙁 but recognise that the company has behaved thoroughly decently here and should receive full recognition of that.

  • Joe87 says:

    7 Oct7 October 08:59

    I agree.

  • Matt says:

    7 Oct7 October 11:14

    I agree too!

• Simon Cross says:

  7 Oct7 October 08:21

  I can’t see the message you say has need sent to one reader.

  Just checked my account and I have received the “bonus” voucher.

  Do I need to do anything to ensure that I can keep it?

• The Lord says:

  7 Oct7 October 08:30

  Slightly OT – Are both Lloyd’s and Amex 241 book before expiry date but can travel after voucher expiry? Thanks

  • Mycity says:

    7 Oct7 October 08:35

    Amex 241 the outbound leg must be flown before expiry, not sure re Lloyds

  • Doug M says:

    7 Oct7 October 08:37

    Lloyds is book before expiry date, Amex is fly outbound before expiry.

• Hugh says:

  7 Oct7 October 08:31

  I have now got two vouchers and unfortunately I suspect I won’t be able to use either of them. I can’t remember the Ts and Cs, I assume the card holder has to be one of the passengers, ie I can’t give them away to other family members?

  • Doug M says:

    7 Oct7 October 08:43

    I tried to use it for friends the other day and got a no, but others have reported being able to. I think the phone booking combined with it being a very manual process for the agent means it’s a try it and see situation, and what works for one doesn’t for another. I’m sure someone explained a book the first half, then book the second half as a return and get three sectors rather than two from it method, but that’s beyond my own personal boundary for shifty use.

    • Tom H says:

      7 Oct7 October 08:50

      I booked for someone else using my voucher online though as I believe this is against the terms. So why chance it by phoning?

      • Doug M says:

        7 Oct7 October 08:52

        I understood, maybe wrongly, that with the changes to your Avios account phoning was the only way to use the voucher. Also, I had no Avios in Avios, all in BAEC, and thought phoning might be easier.

        • Rob says:

          7 Oct7 October 09:45

          Correct, I believe the booking process fails now if you try it online even if your avios.com account is still open?

      • Lev441 says:

        7 Oct7 October 14:35

        @rob – incorrect. I made an online booking last week for my return home to the UK from Rio de Janeiro. I then called Avios the following day to apply the voucher upgrade. Was told my points would be refunding in 7 days.

      • Brian W says:

        7 Oct7 October 21:14

        Lev441, Rob’s 100% correct, the voucher processing online now fails every time, showing a payment error on the last phase, albeit the flight still seems to book and payment is taken.

        You’ve booked a flight online without applying the voucher, and by your own confirmation, have had the, apply the voucher the following day over the phone so you haven’t used it online!

  • Doug M says:

    7 Oct7 October 08:46

    Another consideration is SH RFS use. You can still get some value this way, and get a CE upgrade for £7.50. If you don’t have BA status the lounge alone must be worth that price.

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