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Avios confirms that you can keep your 2nd Lloyds credit card upgrade voucher sent in error

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On Friday we explained how many Lloyds Avios Rewards cardholders had unexpectedly received a 2nd annual upgrade voucher in their avios.com account.  Click here for that story.

Avios has now made a statement on social media about this.

The bad news is: it was a mistake

The good news is: you can keep the voucher

See the message below, sent to a HfP reader:


how to earn avios from credit cards

How to earn Avios from UK credit cards (July 2021)

As a reminder, there are various ways of earning Avios from UK credit cards.  Many cards also have generous sign-up bonuses!

There are two official British Airways American Express cards:

British Airways American Express card

British Airways American Express

5,000 Avios for signing up, no annual fee and a companion voucher for spending £20,000 Read our full review

BA Premium Plus American Express card BAPP

British Airways American Express Premium Plus

25,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as:

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Platinum card Amex

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

We also recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card:

Capital On Tap Business Rewards Visa

The most generous Avios Visa or Mastercard for a limited company Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

(Want to earn more Avios?  Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)

Comments (117)

  • Simon Cross says:

    Can someone explain how I ensure I keep this “bonus” upgrade voucher

    And

    How do I keep it with the agios site closing

    And

    How do I redeye it with the agios site closing

  • Craig says:

    OT: looks like Amex cross referrals have stopped again.

    • AndyW says:

      Looking ok to me. Anyone else?

    • EwanG says:

      Still working for me Craig. Others have suggested trying a different browser, but I didn’t need to (Safari on Mac).

    • Craig says:

      Safari didn’t work but Chrome did, very weird. Thanks all.

  • What's the Point says:

    Yet another example of the terrible Lloyds IT service – and yes I am annoyed that I don’t have a free voucher in my Avios account!

  • marknewstart says:

    O/T bit of advice -Just recently got spire elite I believe you also get a 25000 bonus points what the process does this just gets added if so how long if not how would I get these points?

    • Matt says:

      You select your my choice award in your online account – either 25k points or gift platinum status. If you select the 25k points then they’re instantly added to your account

    • Rob says:

      You need to select it. There is a menu option on your account – you can choose between giving Platinum status to a friend or taking 25,000 points. If you select points they are added instantly.

  • Adrian says:

    OT: I have about £400 in points in my Tesco clubcard account and about £50 to come on my next statement, if I turn on the auto-convert to get the 20% bonus will the whole of my previous balance get converted? or will It just be the £50?

  • TripRep says:

    Great news on them honouring the mistake, at last, a BA related error in my favour.

    Interested in more anecdotal evidence for booking for family/friends when not travelling myself.

  • Delbert says:

    Has anyone recently managed to get the Amex/Amazon £15 discount to work? Tried it this morning and getting ‘The promotional code you entered is not valid’. All the items were sold by Amazon so wondering if the offer has ended despite being extended to 31/10, or that 33k people have already taken up the offer.

  • Whizz68 says:

    OT: Does anyone know of any upcoming Hilton hotels sales for stays in the US?

    • Whizz69 says:

      Or Asia?

    • BJ says:

      The rates are often hiked in the week before the sale and rates during the sale are usually comparable to, or higher than you can get during nonsale periods IME. If you see rates you like book them, if in doubt lock them in with BFR.

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