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Avios confirms that you can keep your 2nd Lloyds credit card upgrade voucher sent in error

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On Friday we explained how many Lloyds Avios Rewards cardholders had unexpectedly received a 2nd annual upgrade voucher in their avios.com account.  Click here for that story.

Avios has now made a statement on social media about this.

The bad news is: it was a mistake

The good news is: you can keep the voucher

See the message below, sent to a HfP reader:


how to earn avios from credit cards

How to earn Avios from UK credit cards (July 2021)

As a reminder, there are various ways of earning Avios from UK credit cards.  Many cards also have generous sign-up bonuses!

There are two official British Airways American Express cards:

British Airways American Express card

British Airways American Express

5,000 Avios for signing up, no annual fee and a companion voucher for spending £20,000 Read our full review

BA Premium Plus American Express card BAPP

British Airways American Express Premium Plus

25,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as:

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Platinum card Amex

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

We also recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card:

Capital On Tap Business Rewards Visa

The most generous Avios Visa or Mastercard for a limited company Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

(Want to earn more Avios?  Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)

Comments (117)

  • John2 says:

    OT
    Points earned on SPG Amex. How do you convert them to Avios?

    • Genghis says:

      Wait for them to land in your Marriott account (you might be waiting a while), then transfer out (ideally in batches of 60k Marriott-> 25k avios). But the points are worth more as Marriott points if you stay at their hotels

    • Rob says:

      Wait until they land in Marriott Rewards and then transfer out via their website, although note Ghengis’s points which are correct.

  • Boo says:

    OT: IHG reward availability – If the availability calendar shows available (white) on several dates but on clicking through to book one those dates there is “No rewards night available”, is this just an IT glitch and the availability is a phantom, or is it worth phoning IHG to book?

    (I’m asking here because I can’t get through to IHG on the phone. And because there’s probably a regular here who knows more about it than IHG do!)

    • BJ says:

      I’ve seen this in both the way you describe and also the opposite. I have tried calling with no joy. However, I have also found that messing around with arrival and departure dates to cover a multiday stay with two or more shorter stays can sometimes, but not always, yield a result.

  • A270 says:

    OT: I have the Amex Travel £200 off £600 offer. Do the flights need to be within the dates specified? Also, the flights are MUCH more expensive then the ones I can see on Google Flights. How do people get around this?

    • Boo says:

      Flights can be any time, but the payment on your card must be within the offer period.

      Regarding cost: there is no “get around”. Pick dates/carrier/class according to price. Check that what you see on google flights is actually bookable at that price.

    • Rob says:

      No, just the payment going through.

      Don’t overpay vs Google Flights but a) don’t assume those fares are bookable and b) don’t assume if they are bookable that they are from a reputable travel agent.

      • BJ says:

        “paymeng going through”

        Is pending during the offer period sufficient or does the payment have to be completed?

        • Paul says:

          Is there anyway to book refundable flights?

        • BJ says:

          @Paul, they have a button for more ticket options. You can read the fare rules for each akthough they are not always clear.

  • Alan says:

    So did anyone eventually work out the pattern of who did or didn’t get the voucher in the end?

  • Boi says:

    OT: I just tried to top up my xmas saver account and was told it finished yesterday. Is this true or should I try a different tesco another day?

  • Shoestring says:

    Seems I am the only one to think Des should have kept his pretty little Twitter mouth shut.

    Probably fouled it up for the rest of you who didn’t yet get the extra upgrade voucher.

    Could easily have got Lloyds to reverse the mistaken vouchers.

    • Ness says:

      Did you get one Harry?

      • Shoestring says:

        No, I am no longer a Lloyds cardholder. Got a free flight in Europe from them some time ago – from memory it was Manchester – Madrid with a gf jn about 1993 – we had a weekend in Salamanca – but not bothered with them since. Plan was to meet at airport – gf didn’t show up until about 10 mins before flight closed. Always did like keeping me hanging on.

        • Shoestring says:

          Yeah, thanks Emma for the stress. Pretty blonde Swedish girl.

    • BJ says:

      There’s always somebody. I was hoping it was something to do with card anniversary and I might have got one in three weeks time. No harm done though, I have enough avios through 2021 barring a serious devaluation.

      • Shoestring says:

        Not sure where you get this idea of ‘enough’ Avios, BJ.

        ISTR you were very happy not to get the IB 90K Avios for £250 because you had ‘enough’ Avios already?

        • BJ says:

          Well, I need 150-300k/y for the BA flights we take. Next years flight is already booked and we have 329k left in the HHA and now doing BAPP. So, saving as an insurance policy against devaluation, Would like to think I’ll still be around in 2041 (I have no cats to worry about) but will not get ahead of myself and will look 3 years ahead at the moment 🙂 Not obsessing about it as long as I can get exEDI miles-earning business class trips for £1500 and PE for £900. Collect the miles for fun mostly, and to provide cheap flexibility. We are cutting our overseas travels back and taking opportunity to discover all of the UK.

    • Mr dee says:

      Missed what Des did on Twitter, but doesn’t sound good.

      Don’t particularly need another voucher but for some people it may have been useful. As people all have to pay the annual fees it would be fair for all to have extra.

    • Des says:

      Really?
      Clear that they already knew this was on issue given the wording of their reply to Des.
      #LayOff Des 🙂

    • Derek Broughton says:

      Well, I’m a cardholder, and didn’t get a voucher, so I’m pretty sorry this was brought to their attention. Was really hoping I’d get one last voucher.

      • Lynx says:

        As has already been mentioned, in the response from LBG they stated that they were already aware that some vouchers had been issued in error. It seems likely that the error was a one-off, so if you hadn’t already got a “mistake” voucher you wouldn’t have received one anyway.
        I didn’t receive one, but if I had, I would have been wary of redeeming it before being relatively sure it wasn’t going to be taken away again. After all, if £1m gets transferred into your bank account “by mistake” and you spend it, there is a good chance that the bank is going to want it back…

  • Tom says:

    I’ve got one sitting there valid until October 2019. I’m still confused at what’s happening with Avios.com – will this voucher still be redeemable in, say, March 2019 and will you still be able to do so via the website?

  • xcalx says:

    OT just booked MAN-MAD business using Avios IB express 15000 x 2 looks like the only benefit is choice of any economy meal for free.
    1 can I cancel within 24 hours for full refund of avios and cash.
    2 anyone done this flight and is business booking a waste.

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