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Avios confirms that you can keep your 2nd Lloyds credit card upgrade voucher sent in error

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On Friday we explained how many Lloyds Avios Rewards cardholders had unexpectedly received a 2nd annual upgrade voucher in their avios.com account.  Click here for that story.

Avios has now made a statement on social media about this.

The bad news is: it was a mistake

The good news is: you can keep the voucher

See the message below, sent to a HfP reader:


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2025)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

Get 5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

30,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

80,000 bonus points and great travel benefits – for a large fee Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, and the standard card is FREE. Capital on Tap cards also have no FX fees.

Capital on Tap Visa

NO annual fee, NO FX fees and points worth 1 Avios per £1 Read our full review

Capital on Tap Pro Visa

10,500 points (=10,500 Avios) plus good benefits Read our full review

There is also a British Airways American Express card for small businesses:

British Airways American Express Accelerating Business

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

50,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (116)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Simon Cross says:

    Can someone explain how I ensure I keep this “bonus” upgrade voucher

    And

    How do I keep it with the agios site closing

    And

    How do I redeye it with the agios site closing

  • Craig says:

    OT: looks like Amex cross referrals have stopped again.

    • AndyW says:

      Looking ok to me. Anyone else?

    • EwanG says:

      Still working for me Craig. Others have suggested trying a different browser, but I didn’t need to (Safari on Mac).

    • Craig says:

      Safari didn’t work but Chrome did, very weird. Thanks all.

  • What's the Point says:

    Yet another example of the terrible Lloyds IT service – and yes I am annoyed that I don’t have a free voucher in my Avios account!

  • marknewstart says:

    O/T bit of advice -Just recently got spire elite I believe you also get a 25000 bonus points what the process does this just gets added if so how long if not how would I get these points?

    • Matt says:

      You select your my choice award in your online account – either 25k points or gift platinum status. If you select the 25k points then they’re instantly added to your account

    • Rob says:

      You need to select it. There is a menu option on your account – you can choose between giving Platinum status to a friend or taking 25,000 points. If you select points they are added instantly.

  • Adrian says:

    OT: I have about £400 in points in my Tesco clubcard account and about £50 to come on my next statement, if I turn on the auto-convert to get the 20% bonus will the whole of my previous balance get converted? or will It just be the £50?

  • TripRep says:

    Great news on them honouring the mistake, at last, a BA related error in my favour.

    Interested in more anecdotal evidence for booking for family/friends when not travelling myself.

  • Delbert says:

    Has anyone recently managed to get the Amex/Amazon £15 discount to work? Tried it this morning and getting ‘The promotional code you entered is not valid’. All the items were sold by Amazon so wondering if the offer has ended despite being extended to 31/10, or that 33k people have already taken up the offer.

  • Whizz68 says:

    OT: Does anyone know of any upcoming Hilton hotels sales for stays in the US?

    • Whizz69 says:

      Or Asia?

    • BJ says:

      The rates are often hiked in the week before the sale and rates during the sale are usually comparable to, or higher than you can get during nonsale periods IME. If you see rates you like book them, if in doubt lock them in with BFR.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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