Amex to open its first Centurion Lounge in Europe – at Heathrow Terminal 3

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American Express has just announced that it is opening a new Centurion lounge at Heathrow Terminal 3 in 2019. This will be their first European location and the second non-US lounge, after Hong Kong.

Amex launched their Centurion lounge network in 2014 but there are still only a handful around. Currently they are operating at:

New York’s LaGuardia Airport
Las Vegas’ McCarran International Airport
Dallas/Fort Worth International Airport
San Francisco International Airport
Miami International Airport
Seattle-Tacoma International Airport
Houston’s George Bush International Airport
Philadelphia International Airport
Hong Kong International Airport

New York JFK (Terminal 4, covering Asiana, Avianca, China Airlines, Copa, El Al, Emirates, Etihad, KLM, Singapore, South African, SWISS and Virgin Atlantic), Los Angeles, Charlotte and Denver International Airport are all in development.

(Note that, confusingly, these lounges are not related to the ‘Centurion Lounges’ that Amex runs in Latin and South America and which are not of the same standard.)

The new breed of Centurion Lounges are a premium offering compared to American Express’ current Global Lounge Collection.  They are only open to Platinum and Centurion cardholders.  You may take two guests at no extra charge or, if you are a Centurion member, your full immediate family.

As is usual for Centurion Lounges, it will come with the usual

“complimentary food and beverage from top chefs and mixologists, premium showers, access to high speed wi-fi and private noise-buffering work stations”

as well as the more ambiguous

“specially curated amenities influenced by British hospitality, culture and style”

…. whatever that means. Amex sent us some photos of green walls from their current Centurion lounges, so we assume it will be a big feature:

Amex centurion lounge living wall

andAmex centurion lounge

….. as well as a rendering of the entrance, which looks quite cold and sterile compared to the warmth of the green walls. With the tiling and blue doors it looks like a cross between a tube station and the TARDIS:

Amex heathrow centurion lounge entrance

Conclusion

The Centurion lounges opened to date have an excellent reputation, especially by US standards where lounges tend to be less premium than their counterparts in Europe and Asia.  The biggest problem is overcrowding caused by their popularity.

However, Heathrow Terminal 3 is already inundated with excellent lounge options including the Virgin Clubhouse, Cathay Pacific, Qantas and Emirates lounges, plus the more tired British Airways and American Airlines facilities.  There are also two excellent Priority Pass options – Club Aspire (reviewed here) and No 1 Lounges (reviewed here). Adding another, albeit excellent, option will not have quite the same impact as it might at another terminal where premium passengers are less catered for.

The lounge is to span approximately 7000 square feet, which is equal to one floor of the current Qantas two floor lounge or the Club Aspire lounge, and bigger than the 5000 square foot Plaza Premium lounge at Terminal 5.

It may be a relief for those flying Virgin Atlantic and Delta. When Delta moved its operations from Terminal 4 to Terminal 3 after its joint venture with Virgin launched, its Clubhouse lounge had to cater for a greatly increased number of departures.  The new Centurion Lounge may relieve some of the capacity issues and appeal to American Express Platinum cardholders looking for an alternative.  It may also free up some capacity in the Club Aspire and No 1 Lounges sites as Priority Pass holders who receive it via Amex Platinum move across.

Added to the two new sites opening in Gatwick South in the next few weeks, it looks like we are in for another promising period for new London lounges.

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$30 off a $40 'experience' via Expedia - good for restaurants, airport lounges etc, including your home town
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Comments

  1. Does anyone have an idea when this will be open?

    I would like to make some T3 plans for 2019

    • Shoestring says:

      Press release just says ‘in 2019’.

      But hey! I thought somebody said the pop up was only 1 day? Not according to PR:
      Platinum and Centurion Cardmembers can get a taste of the Centurion Lounge’s premium service and amenities at an exclusive pop-up at Unit 6, Langley Street, in London’s Covent Garden which will be open from 13 to 16 December from 11:00am to 6:00pm each day. A much needed sanctuary from the hustle and bustle, the pop-up Centurion Lounge will offer complimentary bites and beverages, gift wrapping services, charging stations and family programming. Platinum and Centurion Cardmembers are welcome to attend with up to two complimentary guests. More information about The Centurion Lounge pop up at Covent Garden can be found here.

      • Don’t remember anything about it only being for a day, I think it’s earlier closing than last year though? Planning to be there on the Thurs, hopefully no pre-arranged events this time!

  2. If it’s like the other centurion lounges it will become overcrowded very quickly. The main benefit of this could be a quieter clubhouse, Cathay lounge etc.

    • Yep their overgenerous guesting policy has really caused issues in the US where folks were bringing their whole family in! (& of course Plat is much cheaper there given all the rebates on offer)

    • Scallder says:

      However surely part of the reason that they’re so overcrowded is lack of competition in the US. As pointed out some other very good lounges in T3, so hopefully won’t be such a problem as in the US…

  3. Optimus Prime says:

    OT but lounge related – is there a lounge for those flying BA F out of LAS? I can find just Centurion, Club and United.

    • I think it’s just “the Club at LAS”, which is also the priority pass lounge

      • Optimus Prime says:

        Thanks. I guess it’ll be packed!

        • The club at LAS is pants. Centurion lounge is quite a long walk + shuttle, but it’s definitely worth it. Without a plat I think you can buy access for $50 if you have another amex card, unless the rules have changed.

        • thehornets says:

          The Club at LAS is incredibly poor. Don’t waste your time.

    • I had the same question but couldn’t figure out if you can get to D gates where the amex lounge is if you are flying from E gates, flying BA F next may I’m still hoping they switch the plane as currently its the very old 747

  4. What are “premium” showers? Do they rain unicorn tears?

    The showers in the VS lounge are good, but if it’s heat and volume you want, the shakers in the VS Revivals are excellent!

  5. There is a ‘Pontus in the Air’ lounge at Stockholm Arlanda that is, to all intents and purposes, a Centurion Lounge. It only allows Platinum and Centurion cardholders in. It’s up on a mezzanine with a great view of the runway.

  6. Scott Mitchell says:

    There is also an AMEX lounge in Sydney, Australia
    https://thepointsguy.com/2017/11/amex-lounge-sydney-review/

    • We visited the Amex lounge in Sydney in June – very small, not much food, rude staff! Stay in the Qantas Lounge instead!

  7. Benylin says:

    Just used the Centurion lounge in HK. Looks new and modern, but not much comfortable seating if you had to slum here for a few hours. Good food selection and a large bar.

  8. Scottydogg says:

    OT
    When you bring a guest into a lounge using Lounge club card , is it still £15 or did it go up to £20 ?
    I remember reading that Priority Pass had put it up to £20 but can’t find anything about Lounge Club ?

  9. Kevin C says:

    I was in Club Aspire T3 a couple of weeks ago for breakfast. I wouldn’t class it ‘excellent’. I’d say it is ‘just about okay’.

  10. I was chatting to Amex today, and one of the agents had cause to copy a line from a previous conversation, the operator was called Daniel as I recall… but the copy paste shows a three named Indian name Jagdish Singh Bhati (not his real name but along the lines).

    I’m really surprised Amex are using fake names in chat! Is that common practice?

    • Every single one I’ve ever spoken with has an Anglicised name which I presume to be a pseudonym. I can’t decide whether they think we can’t cope with Asian names or that Amex want us to think we are speaking to someone in the UK as it’s well known that overseas call centres get a bad reputation (though I have found Amex chat agents to rarely be anything other than charming and helpful, BA could do with hiring a few of them).

      • Who remembers bmi Dennis??? “I know what I’m talking about Sir” and then would proceed to never charge your credit card and/or never take the miles. “YO MAN PAX”.

        I just didn’t expect Amex to do it. Considering we have millions of immigrant names in the UK, does Amex expect an Indian named employee to call him or herself Daniel & Phyllis

    • Yes, they are India based but the ‘English’ names are to suggest they are Brighton based.

      BT do the same.

      Its really obvious.

      • Shoestring says:

        Don’t assume so much when you don’t know the culture. For example, In Hong Kong, all the HK Chinese have their Chinese names but they also adopt a European (used to be British) sounding first name as well, for work purposes.

        It’s just pragmatic – they know that if they get a job working in English language, foreigners won’t be able to pronounce the Cantonese name. So they also get called adopted typical names such as Agnes, James, Charlie etc.

        • RussellH says:

          This happens much closer to home!

          Barra usually gets mentioned here just for the plane landings on the Traigh Mhor (means big beach), but when I was working there (many years ago now) all the people with Gaelic as their first language had both Gaelic and English first names. What was a little odd was that while most of the time the English name was a translation of the Gaelic name, this was not always the case. There did seem to be a thing against lowland Scots names. Thus Seumas called himself James, not Hamish; and Mórag called herself Marion, not Morag.

          I have had the same experience as Shoestring, when meeting Chinese travels professionals. I recall one woman whose pinyin name was Li Zhu; she introduced herself as Julie.

      • I used to work for Amex and phone names then were common place. The reason being you couldn’t have 2 people answering to the same name in the same department. Cue far out names like Delilah, Tallulah, Roxy and Trent. Those are ones I remember vividly. There were many others.

      • Lady London says:

        Everyone does. Amazon, every other chat seems to provide Anglicized names. Sometimes the operator doesn’t actually write any English that looks like English. It’s painfully obvious and I really wish they would use real names. We already know when we’re dealing with an overseas outsourced call centre. It’;s usually painfully obvious by the poor service this often gives (not always, but very often). Just be honest about it folks and don;t deny your people’s identity by making them use “fake” names.

    • Froggitt says:

      I once chatted with David Bekkam.

    • All customer service businesses do this.

  11. Are you sure it’s only platinum and centurion card holders. In us any amex card holder can get in for $50. Or at least used to

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