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Malaysia Airlines ‘drops’ First Class by calling it Business Suite – and you can’t use Avios

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Malaysia Airlines – a oneworld partner of British Airways – has made a marketing decision to rename its First Class product as ‘Business Suite’.

The airline has stated that it made the move as a result of many corporates now refusing to pay for First Class.

The Business Suite – which is available from London Heathrow on Malaysia’s A350-900 and A380 fleet – will be offered at a premium over a standard Business Class seat and will be cheaper than it previously cost to book First Class directly.

As you can see in the photo below, it is a very nice product.  The A350-900 version pictured has fully enclose suites with doors.

Malaysia Airlines A350-900 First

Nothing else is changing.  Business Suite customers will still, it seems, get the old First Class food, First Class amenity kits etc.

Here’s the bad news.  It seems that Avios customers are going to lose out.

When I looked last week, it seemed that the new ‘Business Suite’ could not be booked using Avios.  I tried to double-check this yesterday and could not find ANY Malaysia Airlines Avios availability from London, in ANY class, for ANY date, so I am guessing there was some sort of IT issue.

Even when it returns, however, I doubt ‘Business Suite’ will be bookable.  The only way of getting into the ‘Business Suite’ would appear to be if Malaysia allows you to pay a supplement.  It looks like I will need to cross this one off my bucket list ….

You can find out more on the Malaysia Airlines website here.


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2025)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

Get 5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

30,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

80,000 bonus points and great travel benefits – for a large fee Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, and the standard card is FREE. Capital on Tap cards also have no FX fees.

Capital on Tap Visa

NO annual fee, NO FX fees and points worth 1 Avios per £1 Read our full review

Capital on Tap Pro Visa

10,500 points (=10,500 Avios) plus good benefits Read our full review

There is also a British Airways American Express card for small businesses:

British Airways American Express Accelerating Business

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

50,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (127)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Jtz says:

    OT need to upgrade my gold Amex to plat before cancelling, was wondering the difference in hilton benefits if I do the upgrade this month versus next month?
    Thanks

  • Rebecca says:

    O/T I had my BA account used fraudulently a number of weeks ago and a hotel booking was made using 56k avios. I phoned BA as soon as they opened, and let them know, nearly three weeks later my account is still frozen and they haven’t appeared to have done anything about it. I have silver status if that means anything, unlikely.
    There is a second name on the hotel booking which is someone I’ve never heard of, plus the booking was for a Monday night in London. I live in London. I wouldn’t spend nearly all my avios on booking a suite in my name (plus one others) a few miles from my house!
    They surely should have been able to cancel the booking before it anyway?
    Has anyone had a similar experience and am I likely to get my avios back? Its a lot of avios!!

    • aba says:

      I have the same probably with Amex MR points and a hotel booking earlier in the year and they refunded the points straight away.

      Avios should do the same.

    • Shoestring says:

      They pretty much always replace Avios lost to fraud. Not resolved after 3 weeks is not acceptable.

    • Anna says:

      Were you able to contact the hotel before the stay took place? (Or even afterwards they might have CCTV of the person who checked in). Any official investigation will move very slowly, even if BA bothers to report it!

      • Rebecca says:

        I didn’t try contacting the hotel as BA said they would be investigating. Perhaps I should have in hindsight. I did ask if they needed me to do anything and they said they would be in touch if they did.
        The only thing I’ve heard from them was to ask if I had changed my password on the same day and I’d said yes.
        Whenever I’d had issues with Amex they’ve been amazing. I’m not expecting much from BA but this is pretty poor.
        I’ve just sent them an email which I doubt I’ll get a response from. I’m not impressed!!!!

        • Anna says:

          It would be interesting to know if you could have cancelled the booking and had the avios returned to your account. Hopefully a very annoyed fraudster when they tried to check in!

        • Rebecca says:

          I sent a chaser email yesterday… I think they’d forgotten about me.
          My account is now unlocked and my avios reinstated so that’s good.

  • Ade says:

    O/T (sorry) – Marriott Travel Packages
    I’m need of a bit of board knowledge, as this is the first TP i’ve had and am know finally trying to use,

    I have an old Cat 8 travel package, I’m aware that this mapped across to a new Cat 5 and that I get a 30k rebate of points when I formally transfer it.

    Well today I tried to book a Cat 5 in Miami for 7 days, I called up, upgraded the TP, had an instant 30k points added to my account and the TP updated to show as a new Cat 5. Easy peasy I thought,

    Marriott have now emailed to say they are having problems, as the hotel for 7 nights is showing as 210k points due, but the new TP is only showing as valued at 105k points. So they seem to think I have to pay an additional 105k points.

    This does not seem right to me?? I always thought that the TP entitled you (availability allowing) to 7 nights at up to the relevant Category of your TP. Am I missing something obvious, or am I doing something wrong, or could this be an IT gremlin.

    TIA

    • BJ says:

      No, they are wrong. 105k is the cash-in value of a cat 5 TP…how stupid can they get! Call again and get somebody more competent with a bit of luck. IIRC cat 5 is worth up to 45k/night.

      • Ade says:

        Thanks BJ,
        That explains where the 105k number comes from, I’ll try again, although it was specifically the redemption/rewards team that I spoke to last time !?!?

      • Alan says:

        Agreed, totally misinformed rep – sadly a lot of them get confused by that cash in value of the partial TPs.

  • BJ says:

    OT: I just cancelled 2x CW reward seats BKK-LHR on Sunday 30 June. If anybody is looking for such flights they may want to check if they have become available again.

  • Chris says:

    Re AMEX 200 off 600: There’s some replies here suggesting the credit can be had for phone bookings, is that so? And if so, could a trip be booked across 3 cards? (I have 3 plat cards with the offer).

    • antoinette calleja says:

      +1 would love to know if you can split the payment on more than one card.

      Also can BA flights booked through Amex travel be upgraded using avios?
      Rob maybe you can do an article on best way to take advantage of these offers, as they seem to come around often

  • nick says:

    OT: anyone have recent experience of claiming VAT refunds at Heathrow on items bought from the Apple Store?

    Easy process?

    • Doug says:

      in laws claimed some uniqlo purchase and it was easy enough, on T3 it is landside, but you need the goods with you. so do it before you send send them off. big queue tho.

  • Russ says:

    OT as bits, just a heads up that Marriott’s new peak pricing launch is getting closer. May be worth locking down a speculative points stay before 31st December as they’re fully refundable. I don’t know anything anyone else doesn’t know – just a nudge. 🙂

    • Steve says:

      The introduction of Cat 8 is being delayed till March i think, no word on whether peak pricing will follow suit

  • JPV says:

    OT: Accidentally did a 6th referral from my plat card before end of the year.

    No bonus has posted (to be expected). Anything I can do in this situation, or should I just suck it up as a mistake?

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