British Airways will refund ALL flights to 31st May for a voucher – but should you say no?

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• Anne Carss says:

  23 Mar23 March 11:28

  Superb advice and crystal clear instructions. Thank you so much and I hope that everyone awaiting refunds is similarly successful.

• charles speas says:

  24 Mar24 March 03:56

  I have booked BA flights Australia to Dublin in middle May and then return middle June am l entitled to a refund

• GW says:

  27 Mar27 March 09:51

  Just received a voucher code but no indication of its value. Anybody else had this problem?

  • Rhys says:

    27 Mar27 March 10:14

    Yep, that’s standard annoyingly

• Bryant Woodard says:

  28 Mar28 March 04:31

  I bought my tickets with points an paid cash for and upgrade. Should I take the voucher or what is my best option?

• David says:

  31 Mar31 March 09:20

  I booked a flight to New York in December 19. Me and my partner are due to fly out on the 6th June. I’ve paid a deposit of £700 but still have £1400 to pay. This is due by the 17th April. BA have no information on their website other than their current policy is up-to the 31st May. I know full well we won’t be traveling because of the FCO guidance and restrictions America have placed on overseas travel. Should I still pay for the rest of the holiday, knowing we won’t bevgoing, and will I get a full CASH refund? I do not wish to get a voucher for future travel.

• CB says:

  31 Mar31 March 22:55

  Hi, this is mad. We have a flight Madrid to LHR cancelled for this Friday. We cannot even leave our house in Madrid anyway. The return Flight LHR to MADRID has also been cancelled but they have put us on another flight in the same day.
  We don’t want a voucher! We just want our money back, yet BA makes it impossible to request this. Now we are really concerned that if we don’t accept the voucher we won’t get any refund at all. Calling their help line is impossible. As we booked using a CC, I have queried the total amount but it will take at least a month to get processed and by then we may have lost our money…

  • Gillian Doe says:

    26 Apr26 April 10:38

    Last year we had to re-schedule flights due to life saving treatment. BA kindly agreed for us to change the dates providing we paid the difference on the flight which we thought was fantastic. Unfortunately at the time flights for this year hadn’t been released.
    At the time of release the BA web site were offering the flights at £1555 for an adult £1226 for a child. Yet customer services wanted to charge us way over £2200 per adult and £1800 for a child. It cost me over £160 pound in phone calls to get this rectified. Eventually the uk phone centre advised me that the other operatives in south Afica had upped their commissions despite the flights being clearly advertised on the BA web site at the lower price. Now say that they can’t just take your money . Fyi I could only claim £50 compensation for the phone calls, tears and time. And if I had coughed up what was initially asked it would have been £900 extra per adult and £800 per child. Nearly the cost of the original tickets. I think it’s called extortion and playing on the vulnerable.

• pete says:

  1 Apr1 April 06:31

  I booked, through BA, a trip to Brisbane via Hong Kong for travel on 27th February with return, same route, on 25th April.
  BA has cancelled both legs and even though they appear to be reinstating the HKG to LON leg there is no way I can get to HKG from BNE.
  I can get to SYD from BNE for onward travel with BA from SYD via SIN to LON but at what cost?
  Would the BA voucher scheme be the best answer?
  Many thanks in anticipation of a coherent reply.
  Pete

• Des King says:

  2 Apr2 April 18:23

  We have / had a BA flight to Phoenix ex-LHR on Saturday 4th April; return 14th. BA seem to be waiting until 48 hrs porior to departure to make announcements. The outward flight has now definitely been cancelled. Our travel was booked through a local travel agent; in turn they booked the flights through JetSet, who have offered a credit voucher valid until 31 December . Booking must be completed before the end of June,, otherwise voucher is forfeited.

  We have quoted your advice that BA has to offer a refund, but to no avail. Our travel agent says that: “since this blanket travel ban by the FCO all the’ rule books’ seem to have been ripped up so to speak and I have had very few cases of a cash refund being offered” and is advidsing we either accept the offer or else try to secure a refund through our travel insurance or credit card company. Can you advise soonest?!

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