British Airways evouchers for cancelled flights are arriving – and it’s a mess

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• Clive Overlander says:

  28 Mar28 March 11:24

  I had a return flight booked for Stuttgart late April and got an email cancelling the outbound flight and then a couple of days later the inbound leg. I found a link online to a REFUND page (as opposed to the “request for voucher” page which is the default.. I submitted it and got an onscreen “subnitted” notification but, to date, no formal or other response so I sent my request again to the customer services email address referring to my claim. Fingers crossed. I have screenshots of the form.
  Here is the link I used: https://travelingformiles.com/how-to-force-the-british-airways-website-to-offer-a-refund/ Good Luck!

• sayling says:

  28 Mar28 March 11:31

  @MarkC62
  Same boat, so to speak. Dassia for 4 for a week, two separate bookings through BA Holidays.

  Holding off for a call to ensure refund or damn good voucher deal

• JIm says:

  28 Mar28 March 12:02

  I tried calling them today and got through after around 40 mins, but was then that they wouldn’t help me with anything unless I have a flight in the next 72 hours. Makes sense that they have urgent things they need to prioritise, but if you have to call to sort something else out then there should be some way of doing that too

• Tim says:

  28 Mar28 March 12:15

  I can’t see that any of this behaviour strengthens the case for using hard earned tax payer money to bail out such a dishonestly underhand company as BA

  • Mikeact says:

    28 Mar28 March 16:06

    They are not asking to be bailed out.

• Tony Bonnar says:

  28 Mar28 March 15:20

  I had a cash flight cancelled by BA 14 days ago for a flight a few days later, I wasn’t prepared to take the voucher but the on-line refund option had been removed (it was therefore an earlier cancelled flight)…calls to BA cut out every time mid message and before any queuing…an email was rejected saying they were only accepting calls…so I raised a disputed charge with AMEX which I had used for the original payment and they immediately confirmed the refund of the £1,200 fare. Well done AMEX for playing a very fair and honest game!

• Tom says:

  28 Mar28 March 15:23

  What if you have already taken your outbound flight and then the return flight is cancelled?

  Would BA give you a voucher equal to half the total fare you paid?

  The problem then is that one-way flights can be very expensive.

• Trevor says:

  28 Mar28 March 16:10

  British Airways really are in a mess, aren’t they?

  My travel team contacted them and my Avios were recredited to my account very quickly. But no sign of the charges I had paid upfront being refunded.

  Several days later and an email with a voucher number has arrived. Still no sign of the charges being refunded though.

• Bell says:

  28 Mar28 March 17:46

  We felt we had no choice but to cancel our five day trip to Faro departing on 24 March. We opted for the voucher but subsequently received an email saying we’d get a full refund – hasn’t appeared yet. Separately we had a second booking (flights and car hire) to Portugal departing on 18 April for 10 nights. We received an email from BA saying our outbound flight on 18 April had been cancelled – no mention of the car hire or the returning flight on 28 April, which were all part of the original booking – what the hell are we supposed to make from that? They also gave the standard “we’ll be in contact to explore your options” but NOTHING! so at the moment it looks like we have 10 days car hire and a flight from Faro to LGW when we’re not even in Portugal. Shambollic! I appreciate they’re a huge company and have many many bookings but surely someone could have put a more co-ordinated plan in place before they start alienating they’re loyal customers

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