Noise-free thread for technical issues following our relaunch

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• Char Char says:

  19 Aug19 August 16:48

  “Save my name” isn’t work for me in chrome or safari

  • Rob says:

    19 Aug19 August 17:19

    Onto this.

• Scott says:

  20 Aug20 August 00:29

  Hi Rob, on Safari on iPhone reading the BAEC Premier article, pushing back to me right out the site rather than one level back to the home page. Hope that helps.

• Kevin says:

  20 Aug20 August 07:17

  Apple News App on iOS is no longer getting any articles. The last article was the one titled “ IMPORTANT: Head for Points site downtime during Tuesday”
  Since then nothing.

  • Rob says:

    20 Aug20 August 08:21

    Thanks. Hadn’t spotted this. Will fix ASAP.

    • Kevin says:

      22 Aug22 August 07:41

      Hi Rob
      Just to let you know. It seems to be working a bit better. Of today’s five articles two are showing in IOS news.
      But three are missing which is a real pain

  • Rhys says:

    20 Aug20 August 08:22

    Will take a look, thanks!

• AndyGWP says:

  20 Aug20 August 18:56

  Not sure if this is mentioned, but the new “reply” link in comments is very sensitive (presumably now it’s no longer a button performing a post back)

  Means I keep accidentally pressing it as I scroll thru comment

  Admittedly, this may well be user specific (or will affect a limited set of users), but frustrating none the less so mentioning it 👍🏻

  Otherwise, i know it’s had some criticism but I like the revamp – good work (Only used on mobile so far)

  • Rob says:

    20 Aug20 August 20:37

    We’re moving that button, hopefully.

  • MD says:

    22 Aug22 August 09:35

    I agree, it seems far more sensitive than any other link or button! Keep hitting it accidentally.

    • Rob says:

      22 Aug22 August 09:52

      We will move it, and shrink it – this will also pull comments closer together.

• tony says:

  21 Aug21 August 08:59

  Using Chrome, if you click directly onto the “comments” link, it sends you to the top of the article. Likewise, when you try to navigate to another page of comments, it again sends you to the top of the article.

  • Rhys says:

    21 Aug21 August 09:07

    Yep, we’re working on a solution

  • Rob says:

    21 Aug21 August 10:31

    None of this was an issue during development. If you know what Cloudflare is, the addition of this when the site went live – and the way it caches certain bits of javascript – appears to be the problem.

    • MD says:

      22 Aug22 August 09:33

      Glad to hear you’re working on a solution. Having to scroll back down to the comments each time is rather annoying. As is the hypersensitive Reply button which ANDYGWP already mentioned.

• Colin JE says:

  21 Aug21 August 15:23

  I realise that this may disappear into the ether.
  1. I just tried to contribute some answers on a thread. My second answer just disappeared when I submitted it. Tried it again and same issue, despite refreshing the page. Have you introduced some torrent blocking scheme to prevent anyone posting more than once within a set time?
  2. I tried to find this post in your monthly index but the index only covers July and before. I had to trawl through my emails to find it. How do we find posts from this month?
  3. On the plus side, well done at fixing the Save my name feature. This seems to work now on Chrome.

  • Rhys says:

    21 Aug21 August 16:09

    1. It looks like you used some trigger words which put your comments into moderation
    2. Just scroll back far enough on the homepage or use the search function!

    • Colin JE says:

      23 Aug23 August 18:41

      1. Thanks Rhys. Hmm, can’t think what the trigger word was. It was extremely clean! Just wish I’d kept a copy of my reply.
      2. I hadn’t seen the Older link, thanks. I’d tried search but couldn’t find the article (On TAP status match). Now it does. Good stuff if you’ve fixed search. If not, my bad, for not spotting it.

• babyg_wc says:

  21 Aug21 August 19:52

  The site (comments) is almost impossible to read/use on Android mobile, constantly scrolling to find where I was in the comments, usability have really take a nose dive

• Reney says:

  21 Aug21 August 20:50

  I have not read this chain, so perhaps these issues has been raised. On my laptop (Chrome):
  1. when I reply to a comment, after pressing submit it takes me all the way back to the top of the page i.e. I lose my reading place.
  2 when I click next page on the comments, it takes me to the next place and all the way to the top of the article, not the top of the comments.

This article is closed to new comments. Feel free to ask your question in the HfP forums.