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My review of the (refurbished) Hilton Garden Inn hotel at Hatton Cross, Heathrow

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This is my review of the Hilton Garden Inn London Heathrow Airport hotel at Hatton Cross.

We last reviewed this hotel back in early 2017.  It recently underwent a renovation so I thought it was time for another look.

Hilton Garden Inn Hatton Cross Heathrow review

Why stay at the Hilton Garden Inn London Heathrow?

The hotels at Heathrow Airport generally force you to make a choice.

Option 1 is to stay at the Sofitel Terminal 5, Hilton Garden Inn T2/T3, Aerotel T3 or one of the many Terminal 4 hotels.  You will be directly connected to the airport, and pay a premium.

Option 2 is to waste your evening and your money on the slow and expensive Hoppa Bus (£6 one-way, currently only running once per hour per terminal) between the terminals and a cheaper hotel.  You can also take the free local buses but, in general, this is a lot of faff – especially at night or with luggage.

There is a third way – the Hilton Garden Inn at Heathrow.  This hotel, formerly a Jurys Inn and still managed by them, is just outside Hatton Cross underground station.  There are two advantages of staying here:

You get there a lot quicker if arriving by tube – you get out at Hatton Cross before the airport.  Other hotels require you to travel to the terminals, head to the bus station and take a Hoppa Bus.  You would save around 30 minutes.

In the morning, you walk back to the tube and take the one or two stops to the terminals.  There is no need to wait for a Hoppa Bus and the tube fare is less than the Hoppa fare.

I booked in using the £55 ‘day use’ rate.  I had plenty of time to see the hotel in daylight but was not there overnight.

What is a Hilton Garden Inn?

I have stayed in two Hilton Garden Inn hotels now and I still have no idea!  I have been in far worse ‘mainline’ Hilton properties.

In general, a Hilton Garden Inn seems to fit in the (small) gap between a Hampton and a Hilton.  The lack of free breakfast, unless you have Hilton elite status, is a key point to note compared to a Hampton.

Getting to Hilton Garden Inn London Heathrow Airport

It only makes sense to pick this hotel if you are arriving by tube, due to the time saving.  The route is not exactly glamorous.  It is also NOT signposted.

You exit Hatton Cross tube by the doors to the right.  Do NOT go left into the bus station:

Review Hilton Garden Inn Hatton Cross Heathrow

Head to your left and walk past the bizarre Atrium Hotel Heathrow which we reviewed here:

Review Hilton Garden Inn Hatton Cross Heathrow

The hotel is visible on your left behind the warehouses although you don’t see any signage until you get nearer.  There is a back door you can use to enter to save a few seconds walking round.

Review Hilton Garden Inn Hatton Cross Heathrow

Check in was swift.  My Hilton Honors Diamond status was acknowledged and I was offered my two free bottles of water as an amenity.  As a Diamond I was also due 750 Hilton Honors points or a free breakfast.  The hotel was still serving breakfast when I arrived but I took the points.

There was little they could give me in terms of Diamond upgrade although I got a top floor room with a view over a field full of horses.  This is the same sort of room I had in 2017 which is either a coincidence or Diamond policy.

Rooms at Hilton Garden Inn London Heathrow Airport

The refurbishment of the hotel has not been total.  The reported spend was only £4 million.  The bedroom area was totally unchanged from my 2017 stay:

Review Hilton Garden Inn Hatton Cross Heathrow

with the same desk:

Review Hilton Garden Inn Hatton Cross Heathrow

The bathroom had been transformed, however.  The old ‘shower over a bathtub’ look with a 1970’s style sink had gone.  Toiletries were upgraded from Peter Thomas Roth to Crabtree & Evelyn (although comments below from people who use them more than me imply it is actually a downgrade).

Here is the 2017 look:

Hilton Garden Inn Heathrow Airport Hatton Cross review

This is what you get today:

Review Hilton Garden Inn Hatton Cross Heathrow

The bar and restaurant

Where this hotel really shines is in the public areas, which is a good job as there is nothing else within easy reach.  The hotel makes an effort to keep you occupied.

The ground floor has changed completely, although everything is still in the same relative position.

Here is new look ‘Jack’s’ bar, which is currently the only place you can eat.  The main restaurant is not open after breakfast but the bar opens at noon.

Review Hilton Garden Inn Hatton Cross Heathrow

The Costa Coffee stall, which was usually not manned anyway, has gone.  There is now casual seating which sprawls out of the restaurant and bar, and is handy at the moment as it allows greater distancing.

Review Hilton Garden Inn Hatton Cross Heathrow

The hotel also has a shop, which has been substantially upgraded since my last visit.  There is a lot of choice here – sandwiches and cold snacks, proper ready meals which can be microwaved, lots of toiletries, bottles of wine etc.  It is probably the biggest selection I’ve ever seen in a UK hotel.

Whilst I didn’t visit the gym, comments below suggest that it is now very impressive following refurbishment.

Review Hilton Garden Inn Hatton Cross Heathrow

Should you stay here?

All in all, I remain impressed by the Hilton Garden Inn London Heathrow Airport at Hatton Cross.  The recent refurbishment is definitely an improvement.

Whilst the hotel is usually cheap, it is classier than, say, a Holiday Inn Express.  Whilst there is nothing going on nearby, the bar, restaurant and shop will keep you going.

If you are heading to Heathrow by tube, the Hilton Garden Inn is far more convenient than any of the hotels which require the Hoppa Bus.

If you are arriving by cab or Heathrow Express it is a different story.  You will need to get the Hoppa (or take the tube to Hatton Cross) and the hotel is no more convenient than any other option – although you will have an easier trip back to the airport in the morning via tube if you stay here.

The hotel website is here if you want to book or find out more.

Comments (64)

  • BlueThroughCrimp says:

    Stayed here a few times, and it was beginning to look a bit well used. Nice to see it’s been refreshed.
    I try to got the Engineering Block side when using the online check in.

  • BJ says:

    I’ve stayed at two HGI in the UK (Aberdeen and Glasgow) and they were both bordering on rubbish. Also stayed at one in USA but I cannot remember where, it was better but was recently opened.

    • John says:

      Disagree. Glasgow was pretty good except for a draught that came in through the window next to the table which couldn’t be moved. This was in July a few years ago… fortunately brought a thick coat as was going to climb the Cairngorms later that trip. Can’t remember Aberdeen which means it must have been average.

      Sunderland HGI is great, I think it was meant to be a Hilton but they figured that maybe people wouldn’t pay for the additional services, but it’s in Sunderland.

      • BJ says:

        Housekeeping at Glasgow was dire during our stay. Perhaps I expected too much because, for a while at least, it enjoyed a good reputation in its previous branding as a City Inn. Food was supposedly very good at that time too. Aberdeen just felt uninspiring, the decor mainly. Despite being nearly new it just felt cheap and half-hearted. I tried both as it stated HGI provided cooked to order breakfast but sadly both were buffets which coloured my views. Thanks for tip on Sunderland, may give it a try at some point.

        • Voldemort says:

          The cooked to order thing is what they do in the USA, Hilton doesn’t bother differentiating. Every other HGI I’ve stayed in during travels to the Middle East and Asia have been buffet. My experience is that Hilton breakfasts are generally better outside the US.

    • Sam says:

      I have stayed several HGIs which are all quite new (including HGI Aberdeen) and they are usually much newer than most Doubletrees in the UK which I have to walk on the cracking wooden floor with a paper-thin wall. And I can play with their waffle machine at breakfast which is quite fun. What made you find them rubbish?

  • mutley says:

    Hilton Garden Inn was my go to Heathrow Hotel a couple of years ago, (when Lufty were offering 2500 miles per night) as a Diamond always had a great breakfast, usually opted for a top floor room, great for a bit of early morning spotting before work.

  • Jay H says:

    Every time I’ve stayed here it’s felt like I’ve entered the Sahara desert. Unbelievably hot.

  • TeesTraveller says:

    I am a big fan of the HGI Hatton Cross but I’m in the “turn left out of the tube station” camp (especially at night if the road is quiet and you don’t need to use the bridge).

    The bus to T5 is very good too, sometimes this is more convenient if you have no luggage and the bus stop is just over the road from the cargo depot.