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Review: the Hilton Garden Inn hotel at Hatton Cross, Heathrow

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This is my review of the Hilton Garden Inn London Heathrow Airport hotel at Hatton Cross.

We last reviewed this hotel back in early 2017.  It recently underwent a renovation so I thought it was time for another look.

Why stay at the Hilton Garden Inn London Heathrow?

The hotels at Heathrow Airport generally force you to make a choice.

Option 1 is to stay at the Sofitel Terminal 5, Hilton Garden Inn T2/T3, Aerotel T3 or one of the many Terminal 4 hotels.  You will be directly connected to the airport, and pay a premium.

Option 2 is to waste your evening and your money on the slow and expensive Hoppa Bus (£6 one-way, currently only running once per hour per terminal) between the terminals and a cheaper hotel.  You can also take the free local buses but, in general, this is a lot of faff – especially at night or with luggage.

There is a third way – the Hilton Garden Inn at Heathrow.  This hotel, formerly a Jurys Inn and still managed by them, is just outside Hatton Cross underground station.  There are two advantages of staying here:

You get there a lot quicker if arriving by tube – you get out at Hatton Cross before the airport.  Other hotels require you to travel to the terminals, head to the bus station and take a Hoppa Bus.  You would save around 30 minutes.

In the morning, you walk back to the tube and take the one or two stops to the terminals.  There is no need to wait for a Hoppa Bus and the tube fare is less than the Hoppa fare.

I booked in using the £55 ‘day use’ rate.  I had plenty of time to see the hotel in daylight but was not there overnight.

What is a Hilton Garden Inn?

I have stayed in two Hilton Garden Inn hotels now and I still have no idea!  I have been in far worse ‘mainline’ Hilton properties.

In general, a Hilton Garden Inn seems to fit in the (small) gap between a Hampton and a Hilton.  The lack of free breakfast, unless you have Hilton elite status, is a key point to note compared to a Hampton.

Getting to Hilton Garden Inn London Heathrow Airport

It only makes sense to pick this hotel if you are arriving by tube, due to the time saving.  The route is not exactly glamorous.  It is also NOT signposted.

You exit Hatton Cross tube by the doors to the right.  Do NOT go left into the bus station:

Review Hilton Garden Inn Hatton Cross Heathrow

Head to your left and walk past the bizarre Atrium Hotel Heathrow which we reviewed here:

Review Hilton Garden Inn Hatton Cross Heathrow

The hotel is visible on your left behind the warehouses although you don’t see any signage until you get nearer.  There is a back door you can use to enter to save a few seconds walking round.

Review Hilton Garden Inn Hatton Cross Heathrow

Check in was swift.  My Hilton Honors Diamond status was acknowledged and I was offered my two free bottles of water as an amenity.  As a Diamond I was also due 750 Hilton Honors points or a free breakfast.  The hotel was still serving breakfast when I arrived but I took the points.

There was little they could give me in terms of Diamond upgrade although I got a top floor room with a view over a field full of horses.  This is the same sort of room I had in 2017 which is either a coincidence or Diamond policy.

Rooms at Hilton Garden Inn London Heathrow Airport

The refurbishment of the hotel has not been total.  The reported spend was only £4 million.  The bedroom area was totally unchanged from my 2017 stay:

Review Hilton Garden Inn Hatton Cross Heathrow

…. with the same desk:

Review Hilton Garden Inn Hatton Cross Heathrow

The bathroom had been transformed, however.  The old ‘shower over a bathtub’ look with a 1970’s style sink had gone.  Toiletries were upgraded from Peter Thomas Roth to Crabtree & Evelyn (although comments below from people who use them more than me imply it is actually a downgrade).

Here is the 2017 look:

Hilton Garden Inn Heathrow Airport Hatton Cross review

This is what you get today:

Review Hilton Garden Inn Hatton Cross Heathrow

The bar and restaurant

Where this hotel really shines is in the public areas, which is a good job as there is nothing else within easy reach.  The hotel makes an effort to keep you occupied.

The ground floor has changed completely, although everything is still in the same relative position.

Here is new look ‘Jack’s’ bar, which is currently the only place you can eat.  The main restaurant is not open after breakfast but the bar opens at noon.

Review Hilton Garden Inn Hatton Cross Heathrow

The Costa Coffee stall, which was usually not manned anyway, has gone.  There is now casual seating which sprawls out of the restaurant and bar, and is handy at the moment as it allows greater distancing.

Review Hilton Garden Inn Hatton Cross Heathrow

The hotel also has a shop, which has been substantially upgraded since my last visit.  There is a lot of choice here – sandwiches and cold snacks, proper ready meals which can be microwaved, lots of toiletries, bottles of wine etc.  It is probably the biggest selection I’ve ever seen in a UK hotel.

Whilst I didn’t visit the gym, comments below suggest that it is now very impressive following refurbishment.

Review Hilton Garden Inn Hatton Cross Heathrow

Should you stay here?

All in all, I remain impressed by the Hilton Garden Inn London Heathrow Airport at Hatton Cross.  The recent refurbishment is definitely an improvement.

Whilst the hotel is usually cheap, it is classier than, say, a Holiday Inn Express.  Whilst there is nothing going on nearby, the bar, restaurant and shop will keep you going.

If you are heading to Heathrow by tube, the Hilton Garden Inn is far more convenient than any of the hotels which require the Hoppa Bus.

If you are arriving by cab or Heathrow Express it is a different story.  You will need to get the Hoppa (or take the tube to Hatton Cross) and the hotel is no more convenient than any other option – although you will have an easier trip back to the airport in the morning via tube if you stay here.

You can read our full series of London airport hotel reviews here.

The hotel website is here if you want to book or find out more.

How to earn Hilton Honors points and status from UK credit cards

How to earn Hilton Honors points and status from UK credit cards (June 2023)

There are various ways of earning Hilton Honors points from UK credit cards.  Many cards also have generous sign-up bonuses.

Do you know that holders of The Platinum Card from American Express receive FREE Hilton Honors Gold status for as long as they hold the card?  It also comes with Marriott Bonvoy Gold, Radisson Rewards Premium and MeliaRewards Gold status.  We reviewed American Express Platinum in detail here and you can apply here.

SPECIAL OFFER: Until 13th June, the sign-up bonus on The Platinum Card is doubled to 60,000 Membership Rewards points (worth 120,000 Hilton Honors points) – and you get £200 to spend at Amex Travel too! Apply here.

The Platinum Card from American Express

60,000 points AND a £200 Amex Travel voucher until 13th June! Read our full review

Did you know that the Virgin Atlantic credit cards are a great way of earning Hilton Honors points? Two Virgin Points can be converted into three Hilton Honors points. The Virgin Atlantic cards are the only Visa or Mastercard products in the UK which can indirectly earn Hilton Honors points. You can apply here.

SPECIAL OFFER: Until 13th June, the sign-up bonus on the Virgin Atlantic Reward+ card is doubled to 30,000 Virgin Points (worth 45,000 Hilton Honors points). Apply here.

You can also earn Hilton Honors points indirectly with:

and for small business owners:

The conversion rate from American Express to Hilton points is 1:2.

Click here to read our detailed summary of all UK credit cards which can be used to earn Hilton Honors points

(Want to earn more hotel points?  Click here to see our complete list of promotions from the major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.)

Comments (64)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Charlie says:

    Why do you make a comment about a ‘Diamond upgrade’?
    There is no such benefit at a Hilton Garden Inn.

  • Andrew says:

    I have never found HIX or Premier Inn at T4 to charge a premium – always around £50 or less. Crowne Plaza a bit more but Hilton still charges a connected to the airport premium (and is a longer walk than the others).

    • Geoff says:

      And the Premier at T4 has door-to-T5 free bus service as the 482/490 stops right outside – no need to walk to T4.

  • Andy H says:

    The room overlooking the field was definitely a coincidence, rather than status-related. Having stayed in this hotel regularly, I would recommend rooms along the front of the building instead, because you are then overlooking BA Engineering, and can usually see the old Concorde G-BOAB from the window of the top floor rooms.

  • Tariq says:

    Interesting, do Hiltons always offer free breakfast to Golds/Diamonds on day room bookings?

  • JP-MCO says:

    I would consider Crabtree & Evelyn a downgrade from Peter Thomas Roth TBH.

    • Andrew says:

      At least they are still single use plastic rather than those ghastly on the wall pumps.

      • ECR says:

        On one occasion in the last couple of years when I stayed there they did have the wall pumps in a number of rooms as a trial, and there was a survey to fill out about them. I prefer the individual bottles, but can understand why the shift nowadays is towards the wall pumps on both cost and environmental grounds. The problem for me was whatever they had filled the wall pumps with seemed cheap and nasty and irritated my skin. If it had been filled with decent quality I would have been happy enough.

    • ECR says:

      Personally I agree, Crabtree & Evelyn is a hugh downgrade from Peter Thomas Roth.

    • johnny_c-l says:

      Completely agree this is a downgrade from PTR.

      I know they got rid of the original PTR shower gel due to the microplastic in it, which is understandable, but even the overly-thick orange PTR gel was better than C&E.

      • Heathrow Flyer says:

        Used Craptree & Evelyn a lot over the summer in various Hilton properties.

        Agreed it’s pretty terrible.

  • Yorkieflyer says:

    I hate the loss of a bath, even high end hotels seem to think it unnecessary, of course it’s eco and saves them money…..
    Love the hotel though, it’s our first choice if flying from LHR and schlepping there from kings cross on the tube.
    Travelodge Hounslow Central also an option but not as nice though handy for a Wetherspoons….

    • David says:

      re baths: Agree – really annoying they are being removed all over the place.

      • Mikeact says:

        I haven’t had a bath in years…

        • Andrew says:

          I moved into my newbuild flat 5 years ago – the bath has never been used (there is a separate shower cubicle) so I just dust the bath from time to time. Total waste of space, but I’m sure would affect the resale value if I took it out.

          • John says:

            You probably have the district heating “scam” too – so baths are very expensive anyway

    • RussellH says:

      Or take the Pic from KingsX to Hounslow West, get the bus from outside the station to the Moxy – again, the stop is outside the door. Same stop next day to Central Bus Station.

  • SMcG says:

    We stayed there a few nights ago in a room overlooking BA’s hangar and two parked up 747s. New chaise longues in room and great new bathrooms even if there’s no bath! Bar food was great, really nice menu. And the shop had a good range of food and drink. There are two bus routes from Hatton Cross underground station to T5 and one from across from the hotel’s road entrance which serves Heathrow Central Bus Station and T5. All of these bus routes are within the Heathrow Free Fare zone which means they are free. A lot better than the Hoppa and even cheaper than the tube!

  • Michael Jennings says:

    As to the question of what a Hilton Garden Inn is, I think the answer is “A rather bland but probably quite new Hilton in a somewhat nondescript location which has a large shop in the lobby and otherwise somewhat limited service after check-in”. I’ve stayed in a few, and they are perfectly fine. I’ve stayed in them somewhat less since my Hilton status dropped back to Silver and I no longer get free breakfast. But they are fine.

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