British Airways changes its ‘Book with Confidence’ policy (again)

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• Lisa says:

  26 Jan26 January 14:59

  Slightly off topic I know, but has anyone heard about an extension on the Lloyds Avios vouchers? Mine is about to expire (again)

  • Nori says:

    27 Jan27 January 00:48

    31 March 2021 to my knowledge. You need to purchase your Avios ticket by then. But you can travel anytime as long as Avios seats are available and you’ve purchased the ticket by the above deadline.

• PJ says:

  26 Jan26 January 23:56

  Beware – I cancelled two flights with. the GGL line expecting to receive FTVs. I got a cash refund onto my Credit Card instead – which due to the fare rules was a fraction of what I had paid. When I challenged the mistake – I was told by BA that the tickets were cancelled and nothing more they could do. Total inflexibility – even when it was their error and really quite blunt emails also. I used to rack up 5,000+ TPs per year pre-COVID. Loyalty seemingly counts for little now.

• Pam Stephenson says:

  27 Jan27 January 13:33

  B.a.cancelled my feb 6 flight and acknowledged my cash refund application 9 Jan. Any idea how long it will take?

  • Rob says:

    27 Jan27 January 14:55

    If your booking had never been amended / upgraded / changed, it should have been a ‘clean’ cancellation with the money returned 3-4 days later. BA is very good at the moment. Anything more complex (eg you changed it, your booking was part cash and part Avios etc) has to be done manually and could be a while.

• Tania says:

  27 Jan27 January 19:20

  Hi , new to this, sorry similar query as Jennifer.
  Got a July 2021 business Denver booking Amex 2:1 which originally was extended by BA from Feb 2021 expiry to Aug 2021. Am I right if I cancel , and ask for a FTV it will be valid to use up to Apr 2022. The Avios won’t be returned nor the taxes paid as will all form part of the voucher?
  Will I still be charged £35 each?
  But how does the FTV show in your Exec Club account showing as a previous 2:1 status. Don’t want them to mess up the 2:1 offer.
  Or do I wait for them to cancel as not sure USA will be open to us then, but will BA then extend the original Aug 2021 expiry to April 2022 automatically? Thank you

  • Rob says:

    27 Jan27 January 19:38

    No fees. You don’t see anything on your account.

    The only way to get the extension to 4/22 for your voucher is to take the FTV so from that point of view there is little point waiting to take the voucher unless you believe BA will extend your 241 (which it might).

• Mark Abernethy says:

  28 Jan28 January 15:04

  Hi, I’ve searched hard for an answer but can’t find one . I have 5 seats on a flight to Orlando in March that’s just been cancelled by BA. I used two Amex vouchers and booked in the half price sale. In the email I got from BA and on the website it says I can change the date to whenever I like at no extra cost but when I try to change for any date in July/August on the website under Manage my booking (next school holiday), it says no flights available . Any ideas? I wondered if its because they were half price avios seats and they are trying to restrict the validity of them to end June which I believe was the allowed booking period at the time. Thanks

• JP says:

  6 Feb6 February 23:18

  If I opt for the FTV to extend my companion voucher to April 2023 (will probably travel in April 2022 instead of this year, as BA just cancelled my Avios booking) can I add a newly acquired companion voucher to the FTV to effectively have 2 vouchers on the booking and therefore halve the number of miles required?

  • Rob says:

    7 Feb7 February 11:07

    No

    • JP says:

      7 Feb7 February 14:10

      Thanks Rob. That is a shame! So Avios can be added to top up the number of Avios used for the new booking, but no further companion vouchers, it seems. Now need to get 90,000 more Avios by Easter!

• Zayn says:

  12 Feb12 February 11:40

  Does anyone know if i cancel BA Amex Premium Plus card i can still keep the voucher or it has to be used before i cancel the card ?

• J says:

  15 Feb15 February 08:36

  Good morning,
  I want to fly to san Francisco in may this year (2021).I’m looking to fly with BA. If I book my flight now and then in may there is a lockdown and the flight is cancelled, BA say they will houner a voucher at the price of my booking and it would be valid until April 2023. Can anyone confirm that please? I’m seeing conflicting information about it. Thank you

  • Rob says:

    15 Feb15 February 09:36

    That’s not how it works.

    If you choose not to go, then yes – you get a voucher, valid to 30/4/23, for what you paid. However, that voucher does NOT guarantee you the right to rebook at the same price. It is simply a BA gift voucher for £xxx.

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