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Review: Lufthansa Business Class lounge at London Heathrow Terminal 2

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This is our review of the Lufthansa Business Class lounge at Heathrow Terminal 2.

I managed to pop my head into the Lufthansa Lounge at London Heathrow recently on my way to Dubai with SWISS. As SWISS is part of the Lufthansa Group I had access via my business class ticket.

This was my first time in the Lufthansa lounge and I was interested to see how it compared to the other lounges at Heathrow, and especially the British Airways lounges.

Review: Lufthansa Business Class lounge at London Heathrow Terminal 2

Location

The Lufthansa lounge is very easy to find. After passing through a very quiet terminal (only a handful of security lanes were open, most of which were trialling the new 3D scanners where liquids and laptops can remain inside bags) the lounge is just on the right – no need to head downstairs to the main concourse.

In normal times, anyone travelling on a Star Alliance business class ticket could also choose from the United, Singapore Airlines and Air Canada lounges. Whilst the Singapore Airlines lounge is now open again, you need to show a negative PCR test to enter. These three lounges are in the 2B satellite which requires a 15 minute walk in each direction, and if you are flying Lufthansa or SWISS your flight is almost certain to depart from the main building.

A big entrance proudly announces you have arrived:

Review: Lufthansa Business Class lounge at London Heathrow Terminal 2

Inside the Lufthansa Lounge at Heathrow T2

Inside is a reception desk where you are asked to scan your boarding pass.

Review: Lufthansa Business Class lounge at London Heathrow Terminal 2

You pass through a corridor that bisects the rest of the lounge from a sort of business area with a printer. This part of the lounge seemed unused when I was there:

Review: Lufthansa Business Class lounge at London Heathrow Terminal 2

I wanted to get something printed and, to my amazement, I was actually able to print my documents quickly and easily. Given how unreliable these things can be I was suitably impressed!

Review: Lufthansa Business Class lounge at London Heathrow Terminal 2

On the other side is a lovely built-in magazine rack that is currently looking a bit sad due to the lack of any reading material. If you read Rob’s Eurostar lounge reviews last week, it is odd that Eurostar has decided that newspapers and magazines pose zero risk to health but the airlines are not yet convinced.

Review: Lufthansa Business Class lounge at London Heathrow Terminal 2

Exiting this little hallway you then enter the lounge proper. It is a decent size, although not massive. There is a range of seating, including bar stools:

Review: Lufthansa Business Class lounge at London Heathrow Terminal 2

…. as well as more casual armchairs:

Review: Lufthansa Business Class lounge at London Heathrow Terminal 2

I did have a quick look in the toilets. I only mention this because they had the most cloying scent of jasmine!

Apart from the business area the lounge was fairly busy – although not full – before my 8:40am flight.

Food and drink in the Lufthansa lounge

The Lufthansa lounge used to be catered by DO&CO – the same company that now does BA’s in-flight catering on longhaul – but I don’t believe it still is.

Review: Lufthansa Business Class lounge at London Heathrow Terminal 2

As this was still early breakfast was on offer. It is a self-serve buffet. The hot options were a little odd, mainly because it was an bizarre combination of full English items. You only had sausages, egg and a sort of potato hash:

Review: Lufthansa Business Class lounge at London Heathrow Terminal 2

It would have been nice to have some baked beans to lubricate it all – and bacon, and tomatoes, and mushrooms of course ….

There was also a small selection of pastries and some very pale looking bread which is unlikely to be up to the exacting standards of any German guests:

Review: Lufthansa Business Class lounge at London Heathrow Terminal 2

A few different cereals and yoghurts make up the remainder of the food offering. There are no cold cuts or cheese – again, not particularly German.

Review: Lufthansa Business Class lounge at London Heathrow Terminal 2

In terms of drinks, the alcohol was already out including wines and beers. Budweiser and Becks are on tap – it seems a shame not to showcase higher quality German beers here.

Review: Lufthansa Business Class lounge at London Heathrow Terminal 2

There didn’t seem to be any champagne or sparkling wine, or any other spirits.

The soft drinks fountain had been deactivated and wrapped in cling-film but you could still get cans of Coke, Fanta and Sprite, as well as some infused water:

Review: Lufthansa Business Class lounge at London Heathrow Terminal 2

Finally, hot drinks were available from a machine:

Review: Lufthansa Business Class lounge at London Heathrow Terminal 2

The Senator Lounge

In addition to the main lounge there is a further Senator lounge tucked away behind two double doors. Unfortunately, this is still closed, as you can see:

Review: Lufthansa Business Class lounge at London Heathrow Terminal 2

How to access the Lufthansa lounge

Access to the main Lufthansa lounge at Heathrow is free if you are travelling on a business class ticket with a Star Alliance airline that day.

You can also access the main business class lounge if you have ‘Frequent Traveller’ (Star Alliance Silver) status with Miles&More, irrespective of your travel class. This only applies to the Miles&More program – you won’t get access if you have Star Alliance Silver with another airline.

Senator lounge access is granted to Star Alliance Gold members, including Senator and Hon Circle members of Miles&More. You can also get access if you are connecting to a First Class Star Alliance flight in Germany or Switzerland.

If you don’t have Miles&More status or aren’t flying business class then you can also access the lounges with an American Express Platinum card:

  • The Business lounge is open to anyone flying economy on Lufthansa, SWISS or Austrian
  • The Senator lounge is open to anyone flying in business on Lufthansa, SWISS or Austrian

No guests are allowed if you are entering with an Amex Platinum card.

If none of those options work for you then you can also pay £30 to enter the lounge.

Note that, if you do hold Amex Platinum, you are also able to access the – more pleasant – Plaza Premium lounge in Heathrow Terminal 2 (review) on the lower level.

Conclusion

I was, if I am honest, slightly disappointed by the Lufthansa lounge offering at Heathrow. Whilst I like Lufthansa’s very Germanic style combination with the wooden panelling and brown leather seating I found the food and drink offering to be a bit half-hearted.

In the end, I popped down to the Plaza Premium lounge (review here) on the main floor of the concourse and ate my breakfast there. Whilst it doesn’t have any natural light they do, at least, stock baked beans!

Comments (40)

  • James Harper says:

    This lounge sounds like it has had a massive downgrade at the present time. I’ve used the SEN lounge more times than I can count over the years since T2 opened, it wasn’t the best but it was a consistently solid offering and catered by Do&Co there was always a decent choice of food – certainly plenty of bacon at breakfast time and good offerings through the rest of the day, I don’t touch alcohol so I can’t comment on that.

    The lounge is now catered by Sodexo of HM Prisons catering fame and standards have tumbled, no doubt saving Lufthansa money but providing a pretty awful experience for their frequent fliers and often high fare paying passengers. Sadly, until other lounges start to open up in T2 there is no incentive for LH to do any better even if most others are a bit of a walk.

    I’ve been avoiding the LH lounge though because for those in the know, or with the right card, the Plaza Premium Lounge on the floor below is currently a much better option, AMEX Platinum is very useful at times 😉 The only thing the Plaza lounge doesn’t have is great views and on that score the LH lounge is a winner but before I go back, they will need to do much better.

  • Delbert says:

    This is a shame as the SEN lounge at T2 was always a great stop for food. Last time we were there was two years ago and had the usual full English breakfast (beans included). We even stayed for lunch.

    Same at ZRH, was always good food and comfortable.

  • apbj says:

    Having had ‘dinner’ in the windowless Plaza Premium lounge I cannot see why it’s any better. The food in LH looks fresher and more appealing than the slop-under-a-hot-lamp in Plaza Premium. For a short-haul lounge, LH is fine – bright, clean and convenient.

    • David James says:

      It’s all a matter of personal preference. I think the LH lounge is awful at the current time.

      • Alex Sm says:

        No need to use strong words… especially when they are not justified

  • Alex Sm says:

    My partner and I visited the lounge today. The return of self-service food is very much welcome but in the most appealing development they removed the gummy bears. How dare they???

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