Take part in paid research about the British Airways Prepaid Mastercard

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• Gosia44 says:

  25 Oct25 October 10:09

  They could set up a survey monkey to gather our opinions and post a link on HfP. The card and the app are both poor value for money and poor experience. No need for a focus group where slots to participate run out at 5:02am as someone mentioned above. They aren’t going to capture the full scale of disappointment with that approach. I would be more than happy to express my opinion for some additional avios via a basic survey..

  • vol says:

    25 Oct25 October 12:56

    “They aren’t going to capture the full scale of disappointment…”

    I think that’s the idea 😉

    Reminds me of the Police and Revenue Inspectors I saw one morning at a railway station.

    Station staff rolled their eyes and told me they carry out revenue inspections at a time when there are most likely commuters with tickets so they can report “No issues” back to Sarge and Supervisors.

  • Londonsteve says:

    25 Oct25 October 14:22

    +1. I suspect as others have mentioned that they don’t want a torrent of negative opinions with an open access survey.

• Save East Coast Rewards says:

  25 Oct25 October 10:34

  I signed up as I wanted to give them some feedback but the chance doesn’t seem to be there. So maybe they’re reading this.

  Issues:
  – Clogs up your BAEC statement as each individual transaction shows on there rather than the points being moved over every month. This makes it harder to see other transactions hit your BAEC statement
  – The transactions on the card appear on the BAEC statement under ‘Misc’ rather than the existing ‘finance card’. The BA Holidays bonus tier points also appear under misc so if you use this card a lot it makes it hard to see when the bonus tier points post.
  – One of the reasons I have this card is so I can earn Avios when I’m in Italy on my Euro spend, it would be good if you could also top up in Euros (and dollars) at the moment I can just top up in GBP

  I’ll be really surprised if this card lasts beyond this year (I assume that’s why the card validity was so short so they could easily phase out if not a success) but if they do want to persist with it they should at least improve the way the points post to the BAEC account.

  • Londonsteve says:

    25 Oct25 October 14:30

    +1. It’s madness that a purchase of a coffee generates a 2 Avios entry on the BAEC statement. Using the card to generate Avios on Euro spend is not a clever thing because the exchange rate offered by the ‘Euro wallet’ (and USD wallet) are poor. The alternative appears to leave the wallet empty and Euro (and USD) transactions are processed in real time at the exchange rate. There is a 1.5% conversion fee applied to currencies other than EUR and USD but bizarrely, every EUR transaction I’ve done seems to have gone through at the Mastercard rate with no further fee being applied, it just says ‘sweep to EUR wallet’ and the amount in Sterling, without any retailer details.

• Daniel says:

  25 Oct25 October 11:17

  Unbelievably…they have sent a follow up email to me just now!!!
  It’s like they are just muppets!!

  • Will says:

    25 Oct25 October 11:19

    Sorry. Guess we are first two of very many

• Will says:

  25 Oct25 October 11:18

  Just received email invite for the BA card review. For a moment I was hopeful this was working but it took me down the same rabbit hole of downloading the app (which I already registered for this morning). And there is a test review available (not BA) that only works on a desktop yet the app is an iPhone app…

  • Hannah says:

    25 Oct25 October 11:32

    Still no email for me despite signing up at 5am but maybe I’m not missing out on much!

• S says:

  25 Oct25 October 11:37

  Just cancelled mine today via phone. Tried live chat many times but no one bothered to join it. 45 mins+ on hold via phone yesterday before I gave up. Called this morning and was all done in about 5 mins!

  Also was sent 1500 points bonus multiple times, of which only some has been clawed back; God knows if they are going to take the rest at some point!

  • Peter says:

    26 Oct26 October 13:32

    What number do you call to speak with them? Still no sign of the 1500 sign on bonus Avios nor the extra 1500 from the HfP promotion. As you say no point joining the chat function, nobody’s home…

    • Rob says:

      26 Oct26 October 14:32

      We will sort out a process soon when Avios tell us they think everyone is done.

    • Gosia44 says:

      26 Oct26 October 21:53

      It’s 02031460748.

• Aston100 says:

  25 Oct25 October 15:19

  So glad I didn’t sign up for this.

• Louie says:

  26 Oct26 October 08:25

  Looks like I’m the first to comment on the D+D offer. Sort of…. Made me look at the Square Meal offers. I’ve had a look at a few restaurants and can’t see many that offer more than 100 points, certainly none offering any for spending on a registered credit card. Is that because there are no good offers currently or because I’ve not yet joined up?

  • Rob says:

    26 Oct26 October 08:51

    Hmmm … you’re right. You can still register your credit card but I can’t find a central list of restaurants offering bonus points. Coq d’Argent isn’t currently offering it. Odd.

• Michael sellers says:

  26 Oct26 October 20:02

  No sign of any Avios for me either, spent my £500 in sterling. Chat always unavailable.

This article is closed to new comments. Feel free to ask your question in the HfP forums.