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British Airways cuts Club World meal service for departures after 9pm

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Yesterday we covered the bizarre new breakfast / brunch service that British Airways is serving for lunch on long haul flights departing up to 11.29am.

It pairs a cooked breakfast with wine, a cheeseboard, coffee and liqueurs. Those who have tried it are finding it as odd as it sounds.

On the upside, you are at least still getting a three course meal of sorts. This is no longer the case for Club World departures after 9pm.

BA cuts Club World meal service for departures after 9pm

‘Institutional memory’ is ‘the collective knowledge, experience, and expertise of an organization. It includes the information, processes, best practices, and lessons learned that help an organization function effectively and make informed decisions’.

I mention this because, about 20 years ago, British Airways launched something called ‘Sleeper Service’. It stripped down the Club World business class food service to the bare minimum, on the grounds that most people wanted to sleep on overnight flights and those who didn’t could starve. It was a failure, launching the catchphrase ‘To Fly, To Starve’ and was abandoned. This is despite the fact that it only operated from airports where BA had pre-flight lounge dining.

Multiple rounds of staff departures at British Airways later, everyone who remembers the failure of ‘Sleeper Service’ seems to have left and a version of it is back. This time it is on virtually all routes, irrespective of whether the lounge offers a full meal.

What is now served on Club World departures after 9pm?

The menu has been pared back sharply:

  • appetisers have been scrapped
  • main courses and desserts are massively simplified

Here is an example menu currently in use:

Main courses

  • Butternut squash and coconut soup
  • Grilled tiger prawn salad
  • Chicken and leek pie
  • Cheese and crackers

Dessert

  • Panna cotta
  • Fruit salad
  • Chocolate chip cookies

…. and that’s it.

Bizarrely the menu says at the top:

“Take your pick from an assortment of seasonal dishes. If you’re feeling tired and can’t wait to cosy down, then just choose your main and dessert and a night cap of your choice”.

However, you have no option but to have just a main and dessert because that’s all there is! The appetisers are gone.

This new service has been rolled out on virtually all long-haul routes. The only exceptions are 12+ hour flights. It is, apparently, being used on Cape Town and Mauritius which are over 11 hours.

The airline argues that a ‘one tray’ meal service will allow passengers to get to sleep more quickly. The problem is that British Airways ALREADY offered a stripped down ‘one tray’ option on late night Club World flights. Those who wanted to eat and sleep could have the ‘one tray’ meal whilst those who didn’t could – until last week – have the standard full menu.

It isn’t clear what is offered in First Class. I believe that the menu has also been cut back but bears more resemblance to a proper meal.


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Comments (486)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Tammy says:

    The food on Club World is really going down hill. Recent flight from Toronto to LHR and my meal, a Gluten Free meal, was extremely sad. Fish smoothered in tomato puree, potatoes and something which I think used to be runner beans. It reminded me of the food from budget airlines in the 90s. All that was missing was the foil tray. This came with a plain rice cake wrapped in cling film. I have previously been given a gluten free roll.
    For dessert the option was fruit or fruit, which was so cold I had to wait for it to warm up before I could attempt to eat it.
    Breakfast was worse. I was informed they didnt have any gluten free options but I could have fruit. I told them to not worry about it, I was hungry but I’d get something in the airport. I was then given two bowls of fruit and some popcorn.
    I really dont understand how, when they know the special meal requests in advance they can not have meals on board.
    We’ll be stepping aware from BA Club World flights now and looking at alternative options

  • Peter Taysum says:

    It reminds me of bread bread and bread in CE a little while back… Ridiculous. If that’s the offering I’ll fly with another airline or ensure flights aren’t after 21:00.

    A lot of stupidity at BA just now…

    • LittleNick says:

      CE should be fine, just avoid CW flights before 11:30 and after 9pm

    • Alex Sm says:

      I remember this bread, bread and bread menu on the flight to Ukraine which is ironically known as “bread basket of Europe”, my British colleagues had a good laugh! 🥖🥨🍞

  • Occasional Ranter says:

    I do have some sympathy for BA customers who either (i) don’t have a choice of airline because someone else books and pays for it or (ii) do have a choice of airline in theory but the alternatives aren’t that much better.

    For those of us flying them for leisure, using Avios, the path to enlightenment is surely just to view them as a budget airline, where you don’t build up any loyalty and you lower your expectations. London to Sydney and back for 2 people in a lie flat seat, mediocre food and slightly noisy but generally cheerful and helpful crew, for just over £4k with a voucher ? Count me in. If the plane said Ryanair on the side, and I was paying the same money, I’d be just as happy.

    • Londonsteve says:

      I agree that for £2k per person return to Sydney it’s reasonable to temper one’s expectations. Thing is, this is extremely difficult to replicate. You need to have a 241 voucher to start with and to follow a stressful, arcane process to book 355 days before the flight via an overseas booking number. The majority of your fellow passengers in the cabin will have paid a lot more.

      • Rob says:

        China Eastern is £2k from Amsterdam to Sydney much of the time ….

        • Mark says:

          I would rather suffer a BA meal than fly any airline that uses Russian airspace right now!

  • Alex Sm says:

    BA has for long been a travesty of an airline and this is just yet another confirmation of this. ‘To Fly, To Serve’ has gone through the window years ago

  • JT says:

    “All BA need to do is ensure all their contract lounges have decent food.”
    Can they deliver world peace at the same time?
    Neither are remotely possible as they’re outside their direct control and despite what you imagine commercial contracts they can come up with, unless BA own the lounge, it’s a seller’s market.
    You seem determined that everyone should accept your world view and agree later meals are unwarranted. As someone who often stopped off for sustenance after a night out, when you’re A) travelling long distance and B) going to need to adjust body clock there’s every reason to expect people might want to eat. Just make peace with alternative viewpoints and stop trying to hold back the sea.

    • TGLoyalty says:

      😂 about as dramatic as crying over not having a starter. They absolutely can influence it by either going elsewhere, paying more, open their own/convince Oneworld to, or put ok a proper meal.

      A flight is like a night out? Might be an issue there.

      Yup everyone has a view but all that matters here is BA’s view until they are convinced otherwise.

  • Peter U says:

    After the T5 experience, the very late CPT departure and the awful gate facilities at the end of the pier, the Club World experience should be enhanced on the aircraft, not diminished. Surely passengers should decide in advance if they want a full meal service or a nibble and sleep option? A

    • TGLoyalty says:

      It would be nice if they could make a proper go of pre ordering but I think first they need to fix their aircraft shortages and punctuality issues to mean it’s not a complete waste of time.

  • Dr says:

    Apparently BA has since covid taken the path to become wizzair

  • SharonC says:

    Yep, another reason to add to my very long list, to avoid this poor excuse of an airline and fly with their major shareholder instead!

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