Maximise your Avios, air miles and hotel points

Forums Payment cards Barclaycard Avios Applied a week ago but no reply yet?

  • dst87 269 posts

    For those who received your card today, what date did you apply and when did you receive your PIN?

    Mine didn’t arrive today and I’m trying to work out if I should give it another day given the mass of cards being delivered today. Approved March 1st, card dispatched (supposedly) March 8th, and PIN arrived March 11th or 12th.

    rum 276 posts

    Well if anyone has been following my antics with Barclays and their incompetence, you’re going to want to listen to this one now. Are you sitting tightly? Make sure you’ve got no hot liquids near you when you read the rest of my post.

    I decided to call Barclaycard again on the number posted above by @Aston100. I spoke to two individuals as I got cut off the first time. I specifically asked to update my complaint from yesterday. The unknowledgeable folks there directed my complaint to the ‘complaint handling team’ which is on another number… 0800 056 3336 (bear with me, it gets much worse!!).

    The complaints team answered very quickly. They looked at my account and the notes. This is what they came back with:
    1. The ‘complaint’ that I raised yesterday (and received a reference number for) was logged and closed by the same rep that logged it for me. So a new complaint was logged for me today.
    2. The rep at the complaints department told me that the original card that I was told would be blocked (which turned up today), was not actually blocked. The rep yesterday clearly didn’t know what they were doing.
    3. The card that arrived today was somehow activated, but it is not usable. Tried adding it to Curve and PayPal and it is declining on both.

    So I am left with a hard search on my credit file, a credit card account that I cannot access, a card that I cannot use and no replacement is on its way to me now.

    WTF is going on Barclays? You call yourselves a bank?


    @Rob
    , surely you can speak to some of your contacts and get to the bottom of all this? We are after all your loyal readers.

    I’ll leave Barclays until Friday before cancelling current account and credit card. That’s it for me. I’m done here.

    hugo r 309 posts

    Apparently the delay in getting the cards is due to a change in supplier . I applied on the first day the card was launched and I’ve got my card today . I managed to get the first £20 fee waived and also a 75 credit due to the issues experienced with my application , getting through to barclaycard etc

    Aston100 1,503 posts

    For those who received your card today, what date did you apply and when did you receive your PIN?

    Mine didn’t arrive today and I’m trying to work out if I should give it another day given the mass of cards being delivered today. Approved March 1st, card dispatched (supposedly) March 8th, and PIN arrived March 11th or 12th.

    Applied early evening 28th Feb.
    Confirmation email received on 4th March.
    Can’t remember the date the PIN arrived but I think it was middle of last week maybe? sorry.

    Have managed to activate the card through the app at last – another frustrating experience.

    smallhorse 7 posts

    Mine arrived this morning, in the same condition as everyone else,
    Activated it and registered it.

    But doesn’t currently register with Curve,

    MichaelR 41 posts

    Mine doesn’t work with Curve either (verification fails). I think this is down to the 3DS problems mentioned in the other thread – the first payment that I tried to make with the card (that required 3DS) went straight to decline with none of the usual verification boxes appearing.

    Paul 154 posts

    Just off the phone after raising a formal complaint yesterday. Fee waived, £50 compensation and will be advised of promotional offer can be extended.
    Was surprised that they called back but happy with their explanation and handling.

    If you haven’t got your card call them but don’t be fobbed off raise formal complaint and things get done.

    CatchFlightsNotFeelings 34 posts

    Just off the phone after raising a formal complaint yesterday. Fee waived, £50 compensation and will be advised of promotional offer can be extended.
    Was surprised that they called back but happy with their explanation and handling.

    If you haven’t got your card call them but don’t be fobbed off raise formal complaint and things get done.

    Can you let me know how you raised the complaint? After spending 2 hours on the phone yesterday to a nice but clueless person, i don’t know if i have the energy to go through it all again. Social media tells me to WRITE to them, via the post. I’m losing my will to live. I will sack off this card after three months, i dont care about the upgrade. This is painful.

    Aston100 1,503 posts

    Mine doesn’t work with Curve either (verification fails). I think this is down to the 3DS problems mentioned in the other thread – the first payment that I tried to make with the card (that required 3DS) went straight to decline with none of the usual verification boxes appearing.

    Same here.
    Rang up and made the payment over the phone.

    Aston100 1,503 posts

    Just off the phone after raising a formal complaint yesterday. Fee waived, £50 compensation and will be advised of promotional offer can be extended.
    Was surprised that they called back but happy with their explanation and handling.

    If you haven’t got your card call them but don’t be fobbed off raise formal complaint and things get done.

    Can you let me know how you raised the complaint? After spending 2 hours on the phone yesterday to a nice but clueless person, i don’t know if i have the energy to go through it all again. Social media tells me to WRITE to them, via the post. I’m losing my will to live. I will sack off this card after three months, i dont care about the upgrade. This is painful.

    Phone 0800 161 5309 (This is the number from the back of the card and is apparently only for the Avios Plus card).
    Ask them to put you through to the complaints team.
    I was through and discussing with them within six minutes of dialling the number.

    rum 276 posts

    For those reporting that there are 3DS verification issues, can we expect these to be rectified soon, without having to get a new card issued?

    I’m going to try changing the PIN for mine at a cashpoint and will report back. Might also try and use it in a store.

    Cloud 21 posts

    No issue adding card to Curve, using curve go back in time or changing pin at cash machine.

    Doesn’t work with Gpay, which was a known issue.

    Barclaycard customer service can’t see that I have a Barclaycard!!! But they somehow issued a statement with monthly fees charged!

    CatchFlightsNotFeelings 34 posts

    Just received a text from barclaycard acknowledging there WAS a delay “We’re very sorry about the delay in receiving your new Avios Barclaycard. It was due to an issue that has now been fixed and your card should be with you imminently”. A little two late when a load of us have cancelled and requested a new one sent out. If only they have been better in communication and informed their call centre staff. However, this will be good for complaining to get the three months extended when they are now admitting there was a problem and not just “lost in the post” like they tried to fob us off with…

    rum 276 posts

    Just received a text from barclaycard acknowledging there WAS a delay “We’re very sorry about the delay in receiving your new Avios Barclaycard. It was due to an issue that has now been fixed and your card should be with you imminently”. A little two late when a load of us have cancelled and requested a new one sent out. If only they have been better in communication and informed their call centre staff. However, this will be good for complaining to get the three months extended when they are now admitting there was a problem and not just “lost in the post” like they tried to fob us off with…

    I got this text as well. But I think it’s too little, too late for me.

    I have a card I cannot use, I have spent countless hours talking with their idiot staff that do not know their arm from their elbow. And no seems to know (or care) about how to go about fixing these issues.

    The company’s culture appears rotten to the core. It’s time to count our losses I think.

    LondonFly 83 posts

    Rob.
    What’s your take on all this?

    CatchFlightsNotFeelings 34 posts

    Just received a text from barclaycard acknowledging there WAS a delay “We’re very sorry about the delay in receiving your new Avios Barclaycard. It was due to an issue that has now been fixed and your card should be with you imminently”. A little two late when a load of us have cancelled and requested a new one sent out. If only they have been better in communication and informed their call centre staff. However, this will be good for complaining to get the three months extended when they are now admitting there was a problem and not just “lost in the post” like they tried to fob us off with…

    I got this text as well. But I think it’s too little, too late for me.

    I have a card I cannot use, I have spent countless hours talking with their idiot staff that do not know their arm from their elbow. And no seems to know (or care) about how to go about fixing these issues.

    The company’s culture appears rotten to the core. It’s time to count our losses I think.

    I think thats whats annoyed me the most.
    If they had just kept us updated with texts saying there was a delay, i would have been ok. But i wasted 2 hours of my life yesterday talking to a call centre staff who even admitted he received an email about avois cards but hadnt opened it, and because of that, my card was cancelled. If they had been briefed i now would have been able to activate the card that arrived today. Instead im now waiting another 5 days(and more!) so essentially losing the first month.

    Communication costs nothing and helps everyone!

    StanTheMan 228 posts

    Just received a text from barclaycard acknowledging there WAS a delay “We’re very sorry about the delay in receiving your new Avios Barclaycard. It was due to an issue that has now been fixed and your card should be with you imminently”. A little two late when a load of us have cancelled and requested a new one sent out. If only they have been better in communication and informed their call centre staff. However, this will be good for complaining to get the three months extended when they are now admitting there was a problem and not just “lost in the post” like they tried to fob us off with…

    I got this text as well. But I think it’s too little, too late for me.

    I have a card I cannot use, I have spent countless hours talking with their idiot staff that do not know their arm from their elbow. And no seems to know (or care) about how to go about fixing these issues.

    The company’s culture appears rotten to the core. It’s time to count our losses I think.

    Had you have just sat tight and waited for the card to turn up – which it appears to have – and made no calls/complaints, would you now have a working, activated, usable card ? ?

    KiteFlyer 14 posts

    Just as another data point, I too received my card today, applied on the first day.

    The envelope was torn down both long sides as well, but card seemed ok inside. I suspect their card manufacturer has a problem with the machine which stuffs the leaflets in or the envelope simply isnt big enough.

    Also tried to call regarding apple pay not working, and they couldnt find my account at all, the long card number wasnt working on the agents system.

    The cards activated but I wonder whether my first transaction will actually work.

    • This reply was modified 54 years, 7 months ago by .
    Paul 154 posts

    Just off the phone after raising a formal complaint yesterday. Fee waived, £50 compensation and will be advised of promotional offer can be extended.
    Was surprised that they called back but happy with their explanation and handling.

    If you haven’t got your card call them but don’t be fobbed off raise formal complaint and things get done.

    Can you let me know how you raised the complaint? After spending 2 hours on the phone yesterday to a nice but clueless person, i don’t know if i have the energy to go through it all again. Social media tells me to WRITE to them, via the post. I’m losing my will to live. I will sack off this card after three months, i dont care about the upgrade. This is painful.

    You don’t need special numbers (but it helps) or anything else. When they answer the call tell them you are making a formal complaint that can be taken to the ombudsman if you do not get a satisfactory response. The agent must take this seriously and act on it. Took 5 minutes

    CatchFlightsNotFeelings 34 posts

    You don’t need special numbers (but it helps) or anything else. When they answer the call tell them you are making a formal complaint that can be taken to the ombudsman if you do not get a satisfactory response. The agent must take this seriously and act on it. Took 5 minutes

    Thanks, I actually did try and raise a formal complaint on my 2 hour phonecall yesterday, but the call centre operator said i couldn’t do that because he could not find me in his system (the only way he could find my details was communicating by messenger to a third party!)

    Youllnever 183 posts

    Received card today, activated it successfully, and managed to make a small in-store purchase. Apple Pay not working as mentioned by previous posters. Haven’t tried online purchases yet, but I heard there are 3DS issues at the moment so might wait a bit before trying.

    Chas 137 posts

    You don’t need special numbers (but it helps) or anything else. When they answer the call tell them you are making a formal complaint that can be taken to the ombudsman if you do not get a satisfactory response. The agent must take this seriously and act on it. Took 5 minutes

    Thanks, I actually did try and raise a formal complaint on my 2 hour phonecall yesterday, but the call centre operator said i couldn’t do that because he could not find me in his system (the only way he could find my details was communicating by messenger to a third party!)

    I had that today too – he mentioned to me that he needed to communicate with someone else on Skype, and that would be why I would hear him reading out my card number. I’m not sure how how secure that was…..

    VSCXFAN 16 posts

    My card finally arrived today – as did the e-mail apology for its being late. I managed to activate it, but the account on the Barclays App (I am already a Barclays Premier and Barclays Avios customer)shows a £20 fee, not the £15 HfP trailed.
    A 30 minute call failed to get any acknowledgement of this; their call centres clearly didn’t get the message.

    BlueThroughCrimp 6 posts

    I just don’t get the self-induced stress and upset or hanging on the phone for hours as it’s a few days late.

    NorthernLass 8,549 posts

    Where did it say the monthly fee was £15?

  • You must be logged in to reply to this topic.

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.