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  • Ihar 158 posts

    But whether you buy it or not or agree with it it or not that’s what the regulation states so that’s what the airlines have to comply with.

    I know. I just think it’s a bit crazy when you get more than 100% in compensation, or that compensation isn’t relative to ticket cost (e.g. Like it is for downgrading). If there was ever a demonstration of “all men are not equal” it’s an airplane. Ultimately we all pay the price (via increased ticket cost) so I’m happy to take my share 😉

    TGLoyalty 578 posts

    Why? It’s compensating the passengers time what’s the airfare paid got to do with anything?

    It’s to force airlines to treat customers equally and fairly and get them to their destination in a timely manner and not f**k them around.

    If I paid £20 to get somewhere you think it’s fair the airline can leave me in Europe for a day or two because all they have to refund my fare and a cheap hotel? 1 day of my time is worth more than that hence it’s get me home within 2 hours of my original arrival time or pay me 250 euros. The compo also needs to be punitive enough that they rebook on other airlines or schedule other planes.

    Ihar 158 posts

    I agree with the punitive aspect, but I’d prefer the “authorities” focus on getting airlines to re-route as quickly as possible – on any airline – at any cost. It’s not compensating time, as 4 hours and 24 hours gets the same compensation. And we’re not all the same as Club/status passengers hoover (Dyson) all the free seats on the next flights, typically with a much shorter delay to destination.

    Not sure how the same level of compensation is equal and fair when someone has paid $300 for the seat and another $3000.

    Richie 1,018 posts

    @Ihar BTW the UK’s CAA lets airlines get away with re-routing by just advising passengers to just look at their app.

    UK261 needs a massive re-write and the UK CAA needs teeth.

    NorthernLass 7,985 posts

    It’s nothing to do with how or how much someone pays for a seat, the compensation is for the inconvenience to the passenger – and also as a disincentive for airlines to take a casual approach to delays and cancellations.

    I imagine Michael O’Leary comes over all peculiar if anyone so much as mentions EU/UK261 😂

    JDB 4,536 posts

    It’s nothing to do with how or how much someone pays for a seat, the compensation is for the inconvenience to the passenger – and also as a disincentive for airlines to take a casual approach to delays and cancellations.

    I imagine Michael O’Leary comes over all peculiar if anyone so much as mentions EU/UK261 😂

    Mr O’Leary does of course say that compensation should be related to the ticket price but he knows that that isn’t going anywhere so his beef is that having to comply adds about €4 to the cost of each ticket, so he isn’t paying the costs, but he wants to be the lowest cost producer and thus always win any price war. His bigger issue is the cost of accommodation, food and transport having to be paid for disruption caused by third parties (he accepts weather) such as ATC or airport strikes as he thinks the expenses he suffers should be recoverable from them. He has issued proceedings against NATS to recover the costs of the August meltdown.

    Lady London 2,117 posts

    Why? It’s compensating the passengers time what’s the airfare paid got to do with anything?

    It’s to force airlines to treat customers equally and fairly and get them to their destination in a timely manner and not f**k them around.

    If I paid £20 to get somewhere you think it’s fair the airline can leave me in Europe for a day or two because all they have to refund my fare and a cheap hotel? 1 day of my time is worth more than that hence it’s get me home within 2 hours of my original arrival time or pay me 250 euros. The compo also needs to be punitive enough that they rebook on other airlines or schedule other planes.

    Well said @TGLoyalty.

    Lady London 2,117 posts

    @Ihar BTW the UK’s CAA lets airlines get away with re-routing by just advising passengers to just look at their app.

    UK261 needs a massive re-write and the UK CAA needs teeth.


    and tricks like burying what they’re required to provide under a link, or series of links, that might or might not eventually lead to the information about a passenger’s rights the airline buried this way…And passengers can’t be assumed to have devices, network availability and ability to do treasure hunts to find what they need if they’re caught up in irrops.

    Ihar 158 posts

    @JDB – I think O’Leary is right to recover costs re: NATS meltdown. Only thing I agree with him.

    I agree with everything. All of us here know our rights, probably have a CC to book alternate flights and worry about claiming the cost later, etc. Most travellers don’t. The UK/EU need to get a grip. The glaring hole in EU261 is that there is no punitive element to not abiding by the law. I’ve claimed many times, but never been told my rights (the term “offered” in EU261 is weak).

    And I don’t agree with the compensation schedule. A £3k seat isn’t the same as a £300 seat.

    owjey 33 posts

    I thought I would just round off my experience with what happened since:

    I took the flight via PHX. It was a full night flight, and because I couldn’t elevate my leg, it went just as I expected: It aggravated my medical issues and I’m now getting treatment. Not great.

    I immediately put in a claim for the delay and have just received an email from BA confirming that I will be compensated £260. Pretty swift service! They also offer me 10,000 avios as a goodwill gesture because of my medical issues and me being “a valued Silver Executive Club member”. The avios have already been added to my account. I’ve seen in other threads that this is a standard offer, which can be challenged/negotiated, but I don’t know. The medical issues might have happened anyway, so I suppose I’m satisfied with the outcome.

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