It seems that loyalty schemes which announce major changes do occasionally listen to customer feedback. I’m not talking about the Avios changes, of course, but the changes to (ie abolition of) .....

It seems that loyalty schemes which announce major changes do occasionally listen to customer feedback. .....

6 Feb 20156 February 2015 by Rob Burgess • 11 comments

Over the course of the nine articles below, I have managed to pick apart the details of the Avios changes that take effect from April 28th.  I thought the best way of drawing all the strands together .....

Over the course of the nine articles below, I have managed to pick apart the details of the Avios changes that .....

5 Feb 20155 February 2015 by Rob Burgess • 100 comments

Back in October 2013, British Airways introduced ‘Part Pay With Avios’. This was a new scheme which allowed you to reduce the cost of a cash ticket by redeeming Avios points. This had been .....

Back in October 2013, British Airways introduced ‘Part Pay With Avios’. This was a new scheme .....

5 Feb 20155 February 2015 by Rob Burgess • 20 comments

Eurostar is gearing up for the launch of its new route to the south of France in May. Trains will head to Marseilles via stops in Lyon and Avignon – both of the latter have previously benefitted .....

Eurostar is gearing up for the launch of its new route to the south of France in May. Trains will head to .....

5 Feb 20155 February 2015 by Rob Burgess • 8 comments

The history of ‘all business class’ airlines flying between London and New York is not a pretty one.  Apart from the British Airways service which operates out of London City, none of the .....

The history of ‘all business class’ airlines flying between London and New York is not a pretty .....

4 Feb 20154 February 2015 by Rob Burgess • 24 comments

The last day to book Avios redemption tickets before the massive devaluation kicks in is April 28th.  Whilst that is still 11 weeks away, you may already be too late if you need to top up your .....

The last day to book Avios redemption tickets before the massive devaluation kicks in is April 28th.  Whilst .....

4 Feb 20154 February 2015 by Rob Burgess • 61 comments

Hong Kong-based airline Cathay Pacific has announced a new service from Dusseldorf starting on September 1st. The service will initially operate four days a week on Monday, Tuesday, Thursday and .....

Hong Kong-based airline Cathay Pacific has announced a new service from Dusseldorf starting on September .....

4 Feb 20154 February 2015 by Rob Burgess • 20 comments

Whilst not necessarily a case for Sherlock Holmes, I feel a search party is required to track down the missing Tesco / Avios competition for Spring. Last week, British Airways emailed a lot of .....

Whilst not necessarily a case for Sherlock Holmes, I feel a search party is required to track down the missing .....

3 Feb 20153 February 2015 by Rob Burgess • 40 comments

Executive summary:  BA has not yet released its new partner earning rates but we know that changes – for the worst – are coming to certain airlines Key link: ‘Club Changes’ .....

Executive summary:  BA has not yet released its new partner earning rates but we know that changes – .....

3 Feb 20153 February 2015 by Rob Burgess • 33 comments

As I wrote last month, East Coast Rewards – the rail loyalty scheme – is closing on February 28th.  The next day, the East Coast rail franchise passes to a Stagecoach / Virgin consortium .....

As I wrote last month, East Coast Rewards – the rail loyalty scheme – is closing on February .....

3 Feb 20153 February 2015 by Rob Burgess • 5 comments

I’ve put this story first today because I thought we should start the week on a positive note before dropping back into examining the Avios devaluation. Hotel booking site Kaligo.com has .....

I’ve put this story first today because I thought we should start the week on a positive note before .....

2 Feb 20152 February 2015 by Rob Burgess • 29 comments

Executive summary:  instead of charging for partner airline redemptions by segment, Iberia is using an ‘all-in’ pricing chart.  This will make some redemptions cheaper than booking via .....

Executive summary:  instead of charging for partner airline redemptions by segment, Iberia is using an .....

2 Feb 20152 February 2015 by Rob Burgess • 51 comments

The major Avios devaluation last week has left many people questioning their future loyalty to British Airways Executive Club.  Many are worried if they can retain status under the new tier point .....

The major Avios devaluation last week has left many people questioning their future loyalty to British Airways .....

2 Feb 20152 February 2015 by Rob Burgess • 51 comments

Executive summary: post April 28th, you can make SUBSTANTIAL business class savings to certain cities, especially on some BA peak dates, by redeeming your Avios on Iberia via Iberia Plus rather than .....

Executive summary: post April 28th, you can make SUBSTANTIAL business class savings to certain .....

1 Feb 20151 February 2015 by Rob Burgess • 75 comments