Maximise your Avios, air miles and hotel points

Chasing my 1,500 bonus Membership Rewards points from Admiral

Links on Head for Points may pay us an affiliate commission. A list of partners is here.

After my success in chasing up my missing Mr Porter points, I turned my attention to my missing 1,500 Membership Rewards points from the Admiral promotion last November.

As I originally wrote here, Amex offered 1,500 bonus Membership Rewards points to anyone who took out an insurance policy from Admiral. They were presumably hoping that people would buy an expensive car insurance policy instead of a £2.14 weekend UK travel insurance policy, but that’s tough!

No bonus points had turned up. I was not surprised, though, as the transaction went through my statement as Rock Insurance Services – Admiral’s underwriter.

In theory, Amex has until 28th February to post the points. However, in general these things usually post quickly or not at all, so I felt it was worth chasing.

Yesterday morning, I fired off the following email via the Secure Messaging Centre:

Hi. In November 2012, you ran a promotion for card holders in conjunction with Admiral Insurance. This offered 1,500 bonus Membership Rewards points for taking out an Admiral insurance policy.

On November 27th, I took out a travel policy with Admiral. This appears on my card statement dated 27th November under the heading of Rock Insurance Services Crawley, for £2.14.

It is now 2 months since I purchased the policy but I have not received the 1,500 bonus Membership Rewards points. Can you please add these to my account?

Thank you

Early yesterday evening, I got a response saying that my complaint had been escalated.

And, a couple of hours later, I had my points!

If you are missing yours, you might want to fire off a similar note in the next few days.


Want to earn more points from credit cards? – January 2021 update

If you are looking to apply for a new credit or charge card, here are our January 2021 recommendations based on the current sign-up bonus

You can see our full directory of all UK cards which earn airline or hotel points here.

British Airways American Express card

British Airways American Express

5,000 Avios for signing up, no annual fee and a companion voucher for spending £20,000 Read our full review

BA Premium Plus American Express card BAPP

British Airways American Express Premium Plus

25,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Platinum card Amex

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

Virgin Rewards Plus credit card

Virgin Atlantic Reward+ Mastercard

15,000 points bonus and the most generous non-Amex for day to day spending Read our full review

Earning miles and points from small business cards

If you are a sole trader or run a small company, you may also want to check out these:

American Express Business Gold card

American Express Business Gold

20,000 points sign-up bonus and free for a year Read our full review

Amex Platinum Business American Express

American Express Business Platinum

40,000 points sign-up bonus and a long list of travel benefits Read our full review

British Airways Accelerating Business American Express card

British Airways Accelerating Business American Express

Earn both Avios and BA On Business points with your business spending Read our full review

Capital On Tap Business Rewards Visa

The most generous Avios Visa or Mastercard for a limited company Read our full review

Disclaimer: Head for Points is a journalistic website. Nothing here should be construed as financial advice, and it is your own responsibility to ensure that any product is right for your circumstances. Recommendations are based primarily on the ability to earn miles and points and do not consider interest rates, service levels or any impact on your credit history.  By recommending credit cards on this site, I am – technically – acting as a credit broker.  Robert Burgess, trading as Head for Points, is regulated and authorised by the Financial Conduct Authority to act as a credit broker.

Comments (28)

  • Jamie says:

    I chased up the admiral promo following this blog post and my points have now appeared under the title (goodwill adjustment)

  • Colin Alexander-Brown says:

    Well I tried chasing again….and again was basically told to sod off & wait. So either it’s dependent on which random agent picks up your secure message, or I suspect possibly to do with how lucrative a customer you are.