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The Amex Platinum changes …. one year on

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16th July 2012 was the day when American Express made big changes to the benefits package attached to the American Express Platinum Card.

One year on, the Platinum card is in a strange position. Many, many, many people have made it clear via Head for Points, Flyertalk and other forums that they have chopped up their cards, with Amex generally making no attempt to keep them.

At the same time, due to hugely generous sign-up offers – such as the current 30,000 Avios sign-up bonus – the Platinum card has never been more popular.

How many of these new members keep the card after triggering the sign-up bonus is debatable, of course, especially as Amex refunds your annual fee pro-rata when you cancel.

Let’s remind ourselves what changed a year ago:

The annual fee was raised from £300 to £450

The travel insurance, which used to be fully comprehensive in almost every respect, was been downgraded sharply. Travellers over 70 are no longer covered, which is a blow for people who used to give their parents supplementary cards for the free cover.

Many of the insurance benefits now require you to have paid for your flights and hotel with a qualifying American Express card (a ‘qualifying card’ is basically an Amex-issued Amex), unless the establishment does not accept Amex. This was especially annoying for people who have a ‘no FX fees’ credit card, since using an Amex effectively adds 2.99% to the cost of their travel.

Since July 2012, there have been two other dilutions of the Platinum card:

Hilton HHonors Gold was removed as a benefit, although this was only allowed as a one-year one-off in any event

Jumeirah Sirius announced that it is leaving Membership Rewards at the end of July 2013

Some new benefits were brought in, of course.

The main one, which was actually introduced quietly late in 2011, was one year of free Cathay Pacific Marco Polo Gold membership. This is very, very useful if you do not have British Airways status, since Cathay Pacific is a oneworld alliance member like BA.

Cathay Gold is equivalent to BA Silver, and gets you many of the same benefits when flying BA – most importantly, access to British Airways lounges for you and a guest whatever your class of travel. You also get free seating on BA, use of business class check-in and priority waitlisting. Just about the only benefit of BA Silver that you don’t get with a Cathay Gold is access to fast-track security lanes at Heathrow Terminal 5 and the extra baggage allowance.

This is not a permanent benefit, however. To date, most (not all) have had their Cathay Gold card renewed but you should not expect this to continue. The recent edition of Departures Magazine (the Amex Platinum magazine) said that the card would continue to be offered to new Amex Platinum cardholders until 31st March 2014.

The other improvement were:

1 free guest when using your Priority Pass to enter an airline lounge. This means that a family of 4 can now access Priority Pass lounges for free, assuming that one parent is the Amex Plat main cardholder and the 2nd parent is the supplementary cardholder, as both receive a Priority Pass.

The Platinum supplementary cardholder can also now apply for the hotel and car rental status benefits. These are Starwood Preferred Guest Gold, Club Carlson Gold, Hertz No 1 Club Gold and Avis Preferred

Le Club Accorhotels membership was introduced, at Platinum level. However, this status is easily obtainable via regular promotions run by Accor, with no Amex Platinum card needed.

There have also been a number of other interesting benefits over the last year, including:

A £70 voucher for fashion retailer Matches (no minimum spend required) from which I got an Orlebar Brown t-shirt!

A free night at a luxury Melia hotel (still available if you apply for the card today)

A free wine tasting at Berry Bros in Mayfair

A free ‘champagne and canapes’ party at MontBlanc on Bond Street, scheduled for November 2013

Did I keep my Amex Platinum card?

Yes, I did. However, my position is not the same as most. As a long-term Platinum, I get my British Airways Premium Plus American Express card for free, saving me £150 per year.

The net cost for me of the Platinum card is therefore only £300. I have also been quite impressed with the treatment of the two insurance claims I have submitted – see here for the story behind the last one I put in.

The real deal breaker for me, ironically, would be if MBNA was successful in its bid to take over the British Airways credit card contract! Without the £150 of ‘free’ BA Amex, I’m not sure that I could justify my Amex Plat anymore. My Mum also turned 70 this year, so she is no longer covered by the Amex travel insurance on her supplementary card on my account.

If you want to learn more about the American Express Platinum Card and the 30,000 Avios / 30,000 Membership Rewards points sign-up bonus, my full Amex Platinum review is hereThe official Amex website page is here.


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Comments (101)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Danksy says:

    Another fab post! I didn’t realise that the Amex fee will cover the ba pp card fees too! Do they automatically credit your account, or do you just not get charged in the first place?

    Since I recently signed up for platinum I wonder if they’ll give me a pro-rata refund for the remaining term on my bapp or if I have to ask?

    Danksy

    • Alan says:

      Sadly it doesn’t – this is something it used to do and Raffles is on a ‘grandfathered’ setup that allows it to continue. For anyone signing up in the last couple of years this hasn’t been available though.

  • Fidelityutensils says:

    No one has mentioned the Concierge service with Amex Plat as yet. I appreciate people might not use it much, but personally I have found it of huge value, certainly worth some of the (admittedly very high) fee!

    • Alan says:

      Out of interest, what sort of things did you find them good for? I’ve tried them a couple of times and found them pretty useless TBH! The travel service is also very hit or miss and often poor value – I’ve only really used them to book FHR hotels or any special deals. For flights I find the website misses out on lots of BA flights (e.g. only showing 2/day from EDI to LHR when there are lots more!) so can’t really rely on it.

      • Fidelityutensils says:

        So, there have been many instances where I have used them (very successfully) for tickets and restaurant reservations which were otherwise sold out or difficult to obtain.
        However two more peculiar uses are: 1. My wife lost a pair of (her favourite) glasses somewhere in transit in Malta Airport. Quick call to Amex Concierge who after receiving an email of a picture of them managed to track them down and have them shipped to us in the space of a week. i.e £3.50 shipping and 1 call Vs me trying to track down numbers to call and liasing with Maltese airport lost property services etc along with arranging shipping myself (vs flights to New York and $300 odd to repurchase aforementioned glasses from the vintage shop in the East Village!!)

        2. Briefly – in car on M6, small child in the back – rather concerning warning alarm comes on suggesting I immediately stop the car despite everything seeming OK – Wife suggests phoning Amex (!?!) – to amuse her I agreed – within 5 minutes they’d found a BMW specialist engineer who phoned us back and talked us through everything without us having to stop the car!

        Pretty good service if I’m honest!

        • Alan says:

          Thanks – agree those are really good examples! Sadly in my case they took quite a few days to come back with nothing different from what I’d already been able to find myself (was a case for a laptop and some events tickets). Glad to hear they’ve managed to do some things well though (indeed VERY well by the sounds of it!).

        • Rob says:

          Very impressive. To be fair, some people try to push their luck too far and then complain that it ‘doesn’t work’ – if Dabbous restaurant has no tables until November, you can’t expect Amex to magic one up. Yes, they might magic one up for Obama if he was in town, but you’re not in that league.

          The ONLY reason that a restaurant would open up a table for Amex Plat is if they felt that the customer was going to be a big spender – specifically, a bigger spender than average. And Plat doesn’t really have that cache or the customer base these days.

          The concierge may also be helpful for people who don’t know ‘how things work’ in terms of getting tickets etc. The more switched on you are about online ticket exchanges etc, the less likely it is that Amex can do anything that you can’t do yourself.

          • Fidelityutensils says:

            Completely agree. That said, even though one may know how to go about a lot of these things, it’s often easier to have someone else sit on a phone line waiting to get through to Locanda Locatelli exactly one month prior to your desired reservation than doing it yourself?!

          • Mr Bridge says:

            the got me concert tickets a few years ago for twickenham, all i could get was up in the gods.
            amex got me 9 rows from the front, the tckt price was part of corporate hospitality, but it did come with champagne an open bar and 3 course meal, and a laminated vip badge which made me feel special for the day.

    • Nick Burch says:

      The only thing I’ve used them for has been restaurant recommendations to fit with dietary requirements abroad, and they have been excellent for that. They’ve offered up a variety of different restaurants, with descriptions, information on if they accept amex or not, an idea of how likely they are to book up etc. Based on the speed of responses, and the detail given, I believe they’ve tended to track down someone somewhere in Amex with local experience and asked them, which is just what you’d hope for!

  • Danksy says:

    I’ve used Europe concierge 3 times and found them to be a bit rubbish,

    I wanted two tickets to an exhibition and gave them 5 days notice…I had a reply after I had been to the event offering me tickets at a much higher rate (4 times more) than impair for them.

    I also asked them to book a restaurant and they couldn’t get me in!

    I found the travel dept to be much better!

  • Andrew says:

    Anyone noticed that ME London seems to have disappeared from the list of hotels where the free night offer can be used?

    • Alan says:

      Yes, I believe all their available free nights have now been used hence why they’ve come off the list.

  • Jordan D says:

    Just reading through the comments, disappointed with the lack of uplift on the Car Rental programmes.

    Can I ask – if I cancel the card post sign up bonus and to get pro-rata’d refunds, do my other ‘memberships’ retain validity? How long do the bonus points take to post and how easy is it to transfer the MR points and then shut down the account?

    • Alan says:

      Apart from Priority Pass the other memberships will remain valid for the remainder of the 12 months since they were issued.

      IME bonus points posted with the qualifying transaction but that hasn’t universally been the case.

      MR points theoretically are easy to transfer online to the different partners but I’ve found some of them (esp Club Carlson) take longer than they should. Normally within a few days although some are apparently quicker.

  • flood says:

    Raffles how did you get the £70 voucher for Matches? Can’t see it anywhere on the AMEX site…

    • Alan says:

      That was quite a few months ago now – the offer has since ended. All the sub-£70 stuff went very quickly so I never ended up making use of it myself.

      • Rob says:

        A lot came back in later! I ordered about 2 days before the closing date, and they had restocked by then.

        • Alan says:

          LOL oh well – I’ve still to spend some of my 4sq vouchers from Debenhams so probably wouldn’t have found much. I hate clothes shopping! 🙂

  • flood says:

    Ah ok…tks

  • BA-Flyer says:

    Is there any news on when a decision is expected for the BA credit card contract?

    • Matt says:

      I would be interested to know this and where this info has come from, Amex is way better than MBNA

      • Rob says:

        Why do you think MBNA has, for example, offered a 35k sign-up bonus on the AA card recently, offered 15k on the Miles & More card recently (both bigger than any previous bonus by a huge margin) and actually increased the earning rate on the old BMI cards? They desperately want the BA contract, which is up for renewal at the moment, and are trying to show BA what they can do.

        • Matt says:

          I do think that Amex has proven a good partner for BA and I’m not sure MBNA could match their service levels. That said it could work well for bonuses if they did move the contract. Presumably Amex would eventually just change the cards over to standard Amex ones if the transfer did happen and we would all have to open an MBNA card.

          It wasn’t so long ago that Bank of America were looking to sell its UK operations and stopped issuing new cards so I’m not sure they are the best partner.

          I wonder if membership rewards would keep BA as a partner if they moved their allegiance to MBNA?

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