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United First lounge in Heathrow Terminal 2 reviewed, with photos

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This is my review of the United First lounge at London Heathrow Terminal 2.

This is part of our series of reviews of airport lounges across the UK.  You see all of the reviews here.

What is the new United First lounge at Heathrow like? Regular readers of Head for Points will know that we have been covering the lounge options in the new Terminal 2 at Heathrow recently.

Here is my review of United Club (the huge lounge in the 2B satellite terminal) which I found very impressive.  In the main terminal, I have also reviewed the Plaza Premium lounge and the Aer Lingus lounge.

Over in 2B, there is also the smaller ‘United First’ lounge.

This is substantially smaller and quieter than the adjacent United Club lounge.  At present it is presumably open to any Star Alliance passenger with a First Class flight – I am not sure if Star Gold status card holders can also get access?  (EDIT: No they can’t according to the comments).  It is possible that some reshuffling of the entry policy may happen when the Singapore Airlines lounge in 2B is also open.

A Head for Points reader was in United First last week and sent me a few pictures along with some comments.  It certainly looks a world away from the crowded, but still impressive, United Club lounge.

I quote:

There were several different areas in the lounge: tables to work at, chairs with power ports, nap couches, tables and sofas to eat at or a dining room area if you prefer, a separate TV room etc.

United First lounge Heathrow 9


United First lounge Heathrow 9a


United First lounge Heathrow 1

Service was very polite. At one stage when there was obviously a UA flight about to board there were ~10 pax in the lounge and possibly a little short staffed. Once that flight left it was better.

United First lounge Heathrow 2

Bathrooms were nice and big and kept clean.

United First lounge Heathrow 3


United First lounge Heathrow 4


United First lounge Heathrow 5

Decent buffet selection. I had a few little bits which were pleasant.

United First lounge Heathrow 6


United First lounge Heathrow 7

Nice selection of drinks: Grey Goose vodka, Ardberg and Macallan Scotch

United First lounge Heathrow 8

I popped across to check out the J lounge which was relative chaos after the tranquillity of the F lounge. That said, the bar was nice, it was light and bright, but much more calm and quiet in the F lounge.

Overall excellent for United, pretty good for any lounge in Europe, although not a touch on Turkish, Cathay or Singapore’s home lounges.

Getting airport lounge access for free from a credit card

How to get FREE airport lounge access via UK credit cards (November 2022)

As a reminder, here are the four options to get FREE airport lounge access via a credit card:

The Platinum Card from American Express

30,000 points and unbeatable travel benefits – for a fee Read our full review

The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,300 lounges in the Priority Pass network – search it here.

You also get access to Plaza Premium, Delta Air Lines and Eurostar lounges.  Our American Express Platinum review is here. You can apply here.

American Express Business Platinum

40,000 points sign-up bonus and a £200 Amex Travel credit every year Read our full review

If you have a small business, consider American Express Business Platinum instead.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

American Express Preferred Rewards Gold is FREE for the first year. It comes with a Priority Pass card loaded with four free visits to any Priority Pass lounge – see the list here.

Additional lounge visits are charged at £20.  You get four more free visits for every year you keep the card.  

There is no annual fee for Amex Gold in Year 1 and you get a 20,000 points sign-up bonus.  Full details are in our American Express Preferred Rewards Gold review here.

HSBC Premier World Elite Mastercard

A huge bonus, but only available to HSBC Premier clients Read our full review

HSBC Premier World Elite Mastercard gets you get a free LoungeKey card, allowing you access to the LoungeKey network.  Guests are charged at £20 although it may be cheaper to pay £60 for a supplementary credit card for your partner.

The card has a fee of £195 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.

Comments (11)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Stewie says:

    No access for *G….sadly

    • Rob says:

      Thanks Stewie. I guessed as much given how empty it was but I wasn’t sure.

      • Alan says:

        Yes, only Oneworld offer F lounge access for their top tier Emerald members. Probably not surprising as on average the number of miles needed for Star Alliance Gold or SkyTeam Elite Plus are similar to those for Oneworld Sapphire. (there’s quite a good comparison chart in this month’s copy of Business Traveller that I picked up in LHR Galleries First at the weekend)

  • Wembleygal says:

    Has the T2 United Arrivals lounge been reviewed yet?

    • Rob says:

      No, seen no reports at all.

      Plaza Premium has promised me a tour of their T2 arrivals lounge when it opens soon.

  • JB says:

    I was in the United Club lounge on Sunday. I was very impressed by the style, comfort and amenities. Ok, it was busy and the bar offered prosecco only but overall I still loved it – it had such a nice feel and the staff were great. Hope I get another chance to go soon!

  • RJV says:

    It’s worth knowing that it costs $50 to enter the United Club Lounge regardless of your ticket and frequent flyer status….not bad if you think how much you could spend in one of the restaurants in T2.

  • Brian says:

    Raffles, as you probably know, Heathrow Rewards are offering double miles for Virgin, Miles & More and one or two other programmes until the end of October.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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