Bits: Barclays / IHG compensation payments, BA toilet trouble

This article is closed to new comments. Feel free to ask your question in the HfP forums.

• BA Sucks says:

  12 Mar12 March 10:31

  I love these stories. I really do wonder though when the day of the ‘tipping-point’ will arrive. Maybe 12 months from now after a few poor quarters that can’t be blamed on Brexit? Or will BA manage to salvage themselves prior to that point? Or will a BA plane fall out of the sky – and irrelevant of the cause – be attributed to cuts at BA because that’s what BA’s unique selling point currently is?!! How interesting to watch poor business theory turned into practise!! Pure textbook.

• Simon says:

  12 Mar12 March 10:38

  For the IHG card, how may one find the year end date for the promo and how much I’ve spent? Haven’t spent anything in a while and not sure if I am eligible for any compo.

  • Andy says:

    12 Mar12 March 12:00

    How much more you need to spend used to be on the right of the online summery page, but this has now disappeared. Send a secure message using the link asking both questions and they will get back to you with the answer.
    Or as I did, go back on your statements and see when you paid the £99 fee, then add the statement totals from then on.

• Nige1 says:

  12 Mar12 March 11:07

  http://www.dailymail.co.uk/news/article-4303852/BA-warned-s-destroying-reputation-budget-moves.html

• Matt says:

  12 Mar12 March 11:22

  Rob – is it possible to put a link to “older comments” at the top of the comments as well as at the bottom? Alternatively have the page load the earliest comments when you first load the story? I tend to start reading the comments that load on the page, get to the bottom and find I’ve started reading page 2 or 3. (I know I should look at the time stamps!)

  • Rob says:

    12 Mar12 March 11:31

    I can’t move the link – I could put the earliest comments first. Will have a think.

    • Roger says:

      12 Mar12 March 11:39

      Rob

      Any other ideas on how these comments will evolve going forward?

      IIRC you mentioned that there is no plan for a forum post but sometimes it is difficult to find a particular post. This is the site where I easily spend over an hour or two everyday.

      • Rob says:

        12 Mar12 March 13:00

        I am restricted in what I can do with the comments unless I use something like Disqus which is slow and unwieldy and has compulsory registration.

        Only flexibility I have is over number of levels of sub-comments, order they are shown and number per page.

        • Alan says:

          12 Mar12 March 13:03

          I find the current system OK – I always just go to the end of the page first to see if additional comments, then click on older comments button and change page number in URL to 1. An ‘oldEST comments’ button would avoid that minor extra step, but overall not a big issue.

        • Keith says:

          12 Mar12 March 13:12

          Any chance you put a time stamp for last comment on the main page so you can see if any comments have been made in each article since you last read?

        • David says:

          12 Mar12 March 18:26

          Biggest comments issue IMO is the loss of access to the original comments when a redirect is put on older posts.

        • Mr Dee says:

          12 Mar12 March 21:48

          Biggest downfall is not being able to find my own comments and to see if there are any replies and then finding the article I posted on that I wanted to see if there were any replies. Disqus would be good and registration for people even better so you can follow your favourite commenters

        • Rob says:

          13 Mar13 March 09:01

          Disqus is a dog. Most sites that try it, drop it. It is VERY slow, it stores the comments elsewhere (which makes my life hard) and the need to register in order to comment means that the number of comments drops substantially.

  • AVM says:

    12 Mar12 March 13:45

    Agree with oldest comments first!

• Nathan says:

  12 Mar12 March 11:38

  I got the full £99 back (renewed my card in Jan) and got £300 compensation (have spent £3000 on the card since Jan)
  Might have got very lucky before the staff started getting guidelines.
  My tactic was saying that the free night voucher was worth £300 at a top hotel, that I would be raising it with the Financial ombudsman, that I felt Barclays had handled the transition poorly allowing people to renew a card knowing full well they wouldn’t get the benifits of the card unless they were a very large slender or had large purchases early on and that the replacement card that I was being moved to after the IHG card closed was not a competitive comparison to he IHG card.

  • Andy says:

    12 Mar12 March 13:20

    That was my tactic this morning when I sent them a secure message. I claimed that I had got 90% of the way to the voucher (£9000 spend) and wouldn’t reach the remaining £1000 so wanted 90% of the cost of the £500 room I ewas going to use it for, as well as the fee back. Will wait to see what they come up with

    • Scott says:

      20 Mar20 March 14:19

      After a long call just now I have 11 mths fee refund although I’m 3 months in, but a very vague response to the free night question ‘if anything is due you will find out in the post’ so I’ve sent a secure message. I’m 8.5K towards the 10K so asked for 8.5/10 x £300.

      • Goonface says:

        31 Mar31 March 23:09

        Question: if you manage to hit the £10k spend on Barclay IHG, before it closes, and get free IHG night, in the same year can you also spend £10k on Creation IHG card and get another free hotel night? Albeit, the latter is applied at the end of the anniversary year.

        • Alan says:

          31 Mar31 March 23:17

          Yes

        • Rob says:

          1 Apr1 April 09:55

          Yes, no problem.

• Chris says:

  12 Mar12 March 11:40

  Last year my wife flew to BWI in Club from LHR. The Club WC was full before the flight took off!??
  The Other WC had queues half an hour long, and she was advised not to drink or eat too much that might mean she needed the toilet. She had a VERY uncomfortable long haul flight, despite being in Club.
  She was offered 15,000 Avios which she rejected. All other communications were ignored by them, despite escalating them up the chain.
  Avios is obviously working, as long as the Amex bonus cards still continue, as we still fly BA. However, without Avios I do not think we would fly BA. Customer service stinks! Pun intended.

  • TGLoyalty says:

    12 Mar12 March 12:41

    She rejected the 15k and subsequently got nothing? or was the 15k then accepted after being ignored?

    Email to alex cruz might yield some contact if its been a long time it helped me after being ignored/poorly dealt with for months. I wasn’t even looking for more than I was legally entitled to.

  • Anon says:

    12 Mar12 March 18:37

    Could this be another cost-cutting measure – stop CW passengers drinking too much Champagne and other premium beverages because they won’t be able to use the loo?

    • John says:

      12 Mar12 March 21:00

      Nope. I’d simply refill the empty LPGS bottles (plural) and hand them back gracefully.

  • Simmo says:

    13 Mar13 March 09:18

    Disgusting!

    I’m not sure on what I would do if I was faced with this, surely this is a human right to be able to use a loo if required? I get it that sometimes things go tech, but to do this intentionally? are they taking the p*ss?

    As somebody who had IBS sufferers in the family, this behavior is horrible. If you need to go, then sometimes you just need to go at all costs before something embarrassing may happen!
    Asking somebody to ‘hold it in’ is just not right!

    I think I would walk off the Plane if I was told this at the beginning of the flight.

    Shocking to see so many examples of this popping up in the comments!
    BA need a good talking to, before they loose all customers!

• James says:

  12 Mar12 March 11:42

  OT – Flying to Beijing in late April using Avios. can’t decide on BA First or Finnair Business. Or maybe a combo of both? What would others do?

  • Rob says:

    12 Mar12 March 12:58

    New Finnair Business is good – if you’ve never seen Helsinki it is worth considering. Fewer Avios too.

    • John says:

      12 Mar12 March 21:02

      Is “Alan” in the Hilton there currently? If so, which is the best Hilton in Helsinki? Thanks

      • Alan says:

        13 Mar13 March 03:51

        Airport one is great for night before flight but I stayed at the Hotel Indigo in town – good location and good reviews.

  • John says:

    12 Mar12 March 15:15

    I’d look at the schedules and see which was most convenient. however I think they’re roughly the same times of the day

    Helsinki stopover will reduce your outbound APD. Is the concorde room worth paying Philip Hammond an extra £120 per person plus BA’s surcharges (minus the cost of a hotel)?

    If you really want CCR, do F on return with domestic connection for no extra avios though still need to pay charges

    • John says:

      12 Mar12 March 21:03

      …significant “charges” too

• Roger I says:

  12 Mar12 March 20:42

  Are you Roger, or roger? Definitely not me.

  Anyway, promoting another blog on Rob’s blog is bad form IMO. Check Rob’s offer.

  • roger says:

    12 Mar12 March 20:46

    Really???

  • John says:

    12 Mar12 March 21:07

    Is Rob’s offer the exact same? Completely free? If so, whats Rob’s code? Thanks

    PS How long is the free version applicable for, 1 year, 2 years, forever? (There’s usually a catch!)

    • Rob says:

      12 Mar12 March 21:51

      Use Gary’s code, fine by me.

      Code is good for 6 months, then you must pay or find another code. When I get to 100 available codes again I will put them up.

  • Rob says:

    12 Mar12 March 21:48

    Feel free to use the VFTW code – I don’t get anything for sharing the codes they give me in return for referring readers

This article is closed to new comments. Feel free to ask your question in the HfP forums.