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Bits: Barclays / IHG compensation payments, BA toilet trouble

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News in brief:

More news on Barclaycard / IHG compensation

Following on from my article this week about Barclaycard closing the IHG Rewards Club card, it seems that the call centre has now been officially briefed to offer you £25 compensation for every £1,000 you have spent on the Premium card if you have not yet triggered your free night voucher.

This is in addition to the pro-rata card fee refund that you will receive in April.

By a huge coincidence, this is exactly the same amount that I suggested readers should ask for when I wrote my article on Tuesday …….

British Airways BA 777X 777 9X

When BA cabin crew clean your plane ….

A couple of weeks ago, The Sun ran this story about BA cabin crew at Gatwick being paid £10 to clean short haul aircraft when they arrive late.  They don’t do a great job as they have no cleaning materials but it does allow the plane to take off again more quickly.  As part of the time saving measures, the toilets are not emptied.

I didn’t write about the story at the time because, frankly, a steady drip drip of ‘anti BA’ stories isn’t a lot of fun to read or write.

Yesterday, however, I received a shocker of an email from a reader.  British Airways had done this on a LONG-HAUL flight to Mauritius.

Our reader boarded his delayed Club World flight from Gatwick last Monday to find his seat covered in crumbs and grease marks on the windows.  It had already been announced over the PA that the cabin crew had tried to clean the plane instead of the contract cleaners due to a marginally late arrival.

However, as with ‘quick turnaround’ short hauls, it seems that the toilets had not been emptied.  After 10 hours of a 12 hour flight, the crew announced 3 of the 4 Club World toilets were closed as they were full.  A few minutes later, it was announced that ALL of the toilets on the plane were now full and closed.

BA has offered our reader 10,000 Avios as compensation.  This is, apparently, the most they are allowed to offer for any disruption now following the new ‘compensation scale’ introduced last year.  As the readers was on a £7,000+ BA Holidays package I have encouraged him to reject this and seek a larger sum through the Small Claims Court.


How to earn Avios points from UK credit cards

How to earn Avios from UK credit cards (September 2022)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

25,000 Avios for signing up and an upgrade voucher for spending £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher for spending £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

25,000 Avios and the UK’s most valuable card perk – the 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £12,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points.

EDIT: Until 25th October 2022, there is an exceptionally generous sign-up bonus on The Platinum Card. You will receive 60,000 Membership Rewards points – double the usual amount – and £200 to spend at Amex Travel. You need to spend £6,000 within six months to earn the bonus.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

The Platinum Card from American Express

60,000 points, £200 travel credit and an unbeatable set of travel benefits – for a fee Read our full review

Run your own business?

We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,000 Avios.

Capital On Tap Business Rewards Visa

50,000 points bonus until 2nd October – the most generous Avios Visa for a limited company Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

40,000 points sign-up bonus and a long list of travel benefits Read our full review

American Express Business Gold

20,000 points sign-up bonus and free for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (113)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Wade says:

    New IHG card – they rejected me! Anyone else had any problems? Haven’t been rejected for a card before (inc. Amex gold/plat), homeowner, employed & earning well above threshold. Strange…

    • the real harry1 says:

      you should read the MSE stuff on credit cards – istr they say 10% of people get rejected for unreal reasons – you certainly shouldn’t worry about it over-much provided you have got the basics right such as your personal position as per the post above and got yourself on the electoral roll – I remember I was appalled & insulted when Halifax stopped my credit card (which had a well healthy credit limit & perfect history, I was living abroad so had better alternatives) simply because I hadn’t used it for 2 years – you get over these things, not that I have forgiven Halifax for their foul deed but I still got Clarity last year

    • Alan says:

      Nope, called and all approved OK – they didn’t know why website didn’t confirm straight away.

      Only one I’ve had issues with before has been the Hilton card – Barclaycard seemed to go through phases of rejecting those with perfectly good credit histories!

  • miles says:

    IHG . I was notified this morning that E-rewards points will no longer count towards elite status

    [I would like to inform you that starting 01 March 2017, points received from E-Rewards are no longer qualifying. As an exception, however, I have converted the 4,000 points you received on 14 March 2017 in order for it to count towards your elite status]

    • Rob says:

      That’s true. They actually stopped it a few weeks ago but didn’t tell anyone (and eRewards didn’t update their website) so if any have posted recently without showing as qualifying you should email IHG.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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