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Plaza Premium loses management of the Cathay Pacific lounge at Heathrow Terminal 3

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Plaza Premium confirmed to us this week that it is no longer managing the Cathay Pacific lounge in Heathrow Terminal 3.

We had heard rumours of this from readers in the last couple of weeks, along with more worrying reports about a deterioration in food quality and service.  I don’t know who has replaced Plaza Premium – Accor manages the nearby Qantas lounge so it could be them – or who initiated the move.

Plaza Premium dropped from management of Cathay Pacific lounge Heathrow

The Cathay Pacific First Class lounge was, by far, the best option for a British Airways Executive Gold member flying out of Heathrow Terminal 3I reviewed it here.  You’d be a mug to use BA’s Galleries First lounge, which I reviewed here.  Let’s hope that the recent feedback reports are only a transitional blip.

Before anyone asks, if you have a British Airways Executive Club Silver card then I tend to recommend the Qantas lounge in Terminal 3, purely on grounds of scale.  The Cathay Pacific Business lounge is smaller but quieter.  Unless you are looking for a specific drink, item of food or magazine there is no logical reason to go near the American Airlines or British Airways lounges.

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Comments (136)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Riku says:

    I was in the CX lounge last week. The woman at shower reception could not understand what a “razor” was and some pantomime was needed (turned out she knew the word “shaver” but not razor).. In the dining area an order for earl gray tea bought out a green tea and latte. By mistake I asked for bircher muesli, not looking at the menu since I didn’t know it had changed. The look from the waiter was similar to asking him if he could change the oil in my car (perhaps he didn’t know that the menu had changed and items might be different and people might have a memory to remember items from previous visits).Since he was the one that turned earl gray tea into green tea and latte perhaps the concept of “memory” is an unknown concept to him.

  • Alan Wan says:

    I recently dropped from BA Gold to Silver and visited the CX business lounge last Thursday. I ordered Dan Dan Noodles and dim sum and they were excellent as usual. I was there at around 11:30 and the buffet food offerings looked decent although I never ate anything else. There were cold sandwiches and desserts in the fridge and hot food included chicken straggonaff.

    Now what was a really pleasant surprise I was expecting only Prosecco – which I don’t like. But there was Laurent Perrier NV champagne. Personally I found this much better than the champagne on offer in the CX first lounge the last time I visited in October.

    • Klaus-Peter Dudas says:

      I had LP in first on Monday too, was nicer than the old stuff indeed. Food was really good too.

      • Andrew says:

        It used to be Moet (hidden behind the bar in business lounge, displayed in an ice bucket in First lounge). So LP is an improvement.

    • Neil says:

      Fantastic update, cheers for letting us know Alan.

  • Mark says:

    Advice please. Landing at Joburg next week at 7.55am and self transfer flight to Dar Es Slamm is 10.30. Is that enough for disembark, luggge immigration and check in for my flight or should I change it for later. Later is much more expensive! Anybody know joburg well enough ? Thanks

    • Rivo says:

      Immigration at JNB can be a nightmare both entering and leaving the country. It can take an hour to get in and nearly as long getting out. I would want to give yourself at least 3 hours.

    • Prins Polo says:

      Should be ok I flight is on time, you can also consider bidair priority arrival service (was around £35 last time I used it) and they will escort you through arrivals/immigration quickly. Morning queues at JNB at unpredictable, flying in J/F I was sometimes the first one to get to the immigration desks and sometimes it would take me solid 40 minutes to clear immigration if a couple of flights land at the same time.

  • Nigel the Pensioner says:

    Thank goodness then for the AmEx lounge in T3, although the San Francisco offering is a little sterile inside, but nonetheless, great, to table service. They also give you a welcome pressie of some very high quality ear buds and a free subscription to Reese’s (audio) book club. Tables are also reserved for Centurions!

  • Michael C says:

    Was told by the barman in Cathay T3 business lounge ten days ago that they had “just” changed management, and was everything ok? V generous with the champagne, also offering to make us cocktails.
    Found the noodle bar had even more options than usual, all of it delicious.

  • beepee says:

    OT: Amex + BP: The app is awful, took ages to work at the pump, it will only accept some of my amex cards, and after using it the £10 credit never appeared. I’m surprised BP are trying to promote their app when it is so very rubbish

    • Heathrow Flyer says:

      Strange. I’ve used it on three different occasions at three different petrol stations and have never had any problems. I’ve always just authorised £31/£32 just in case.

      I was actually amazed at just how fast it was! Would even be tempted to use it without the credit going forward – if the BPstation was offering fuel at a competitive rate of course.

    • Craig says:

      I have also found the app slow, but both times I’ve used it the email from Amex has arrived. Just waiting for the credit now.

      • Craig says:

        Odd, I seem to be able to reply to comments but not start one?

        • Graeme says:

          I’ve had the same problem yesterday and today. I post a comment but it doesn’t appear – four times now.

        • Craig says:

          It’s not IP address, email or browser related, I’ve tried multiple of each!

    • Gill says:

      I was expecting a poor experience given some of the comments but aside from the app being very slow, the process was simple and my offer redeemed mail dropped by immediately.

      • Peter K says:

        The only problem I’ve had was when I turned up at a garage, started BPme app, unlocked the pump, then no fuel came as they were closing the petrol station. Lights in the store started going off and so I lost that chance to save the £10.

    • Rich says:

      Used it for the first time yesterday and it worked flawlessly. Email & notification instantly.

      I’m not sure why people are messing about trying to authorise £31 or £32. Assuming credit limit is’t a problem, just choose the default option – full tank, which authorises £100 – and use the Mk 1 eyeball to stop when you hit £30?

    • Andrew says:

      It’s terrible. A similar offer has been available to Visa customers for months now on the BP App and it refuses to work every single time.

    • The Lord says:

      No problems for me, quick and easy to use. Selected the full tank option and got an email straight away from AmEx confirming the £10 offer

      • Sussex Bantam says:

        I must admit – I’ve changed my mind a bit. Had a terrible time with it to start with but now I’ve found a petrol station with strong 4G coverage and it has worked first time every time.

        Only had one credit so far though – but that’s not really the app fault.

        • Nick says:

          Isn’t/wasn’t there a rule at petroleum stations that you can’t use mobile phones?

        • Shoestring says:

          You can use them, just recommended/ advised *not* outside. Heaven knows the risks must be so minimal that they’d be immeasurable. Nobody has ever caused a petrol pump to burst into flames by using a mobile.

          But in any case, BPme says leave your mobile in the car.

        • Tom1 says:

          Used for second time tonight on iOS app.

          Anyone else find that it only accepts three digits for the security code instead of 4 for amex? I just left the 4th number off and went through fine – but the Amex security screen enforced a two factor authentication which I don’t think I’ve ever had to before.

          Only received email on the second use, not first.

  • Roger1* says:

    Thanks for the updates on LHR T3 lounges. I rarely fly BA First from T3 and find I’m soon flying to Cape Town in BA F. (I’m BA silver.)

    Accepting that I should probably avoid AA and BA lounges, whch F lounge should we use: CX or QF? Thanks.

    • Andrew says:

      QF Lounge is just a shared Business/First facility. So if you want a First lounge then CX is your only option, other then the dire BA or AA First lounges. On the latter – LHR is due to get the AA Flagship makeover soon, which will improve things a lot. Oh and the AA Arrivals lounge at T3 is fantastic – much better than BA T5 – there’s even mini bottles of Moët in the fridges which are hard to avoid popping in your bag!

      • Neil says:

        CX all the way if you are flying BA F – Worst case scenario, don’t be afraid to try both. Both have very different feel and offer completely different things. Qantas has a brilliant Gin bar while the dumpling in Cathay are a personal favorite.

        • Alan says:

          Agree with F I’d go CX. Last T3 trip though I managed AA, BA, VS, No 1, Aspire, QF and CX all in the one afternoon! 😀

      • Andrew says:

        Alan, how did you manage to go into VS and One World lounges – did you hold a Virgin and a One World ticket?

        • Alan says:

          I was VS Gold at the time and spoke very nicely to the lounge reception staff 🙂 They checked and said not a problem at all – had a fantastic meal and popped out to the viewing deck. Didn’t go for spa treatment though as thought that was perhaps pushing it!

      • Roger1* says:

        Thanks to Andrew, Neil and Alan for great T3 advice. I feel a lounge tour coming on!

        Oh, yes. The AA Arrivals lounge is already ‘reserved’ in my brain. 🙂

    • David says:

      I find the BA first lounge at T3 is not as bad as everyone makes out. Go try them all before you fly and make your own judgement.

  • Barry says:

    O/T Shop Small
    Anyone know somewhere in central London where I can stock up on stamps? Thanks!

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