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Singapore Airlines announces a mild KrisFlyer devaluation

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Singapore Airlines announced a modest devaluation of its KrisFlyer loyalty scheme yesterday.

This is relevant because KrisFlyer is a transfer partner with American Express Membership Rewards, HSBC Premier and Heathrow Rewards.  Singapore Airlines also restricts access to its premium seats to its airline partners, so your best of trying something like the amazing new A380 First Class Suite is via KrisFlyer.

You can see our review of a tour of the new Singapore Airlines First Class Suite, including a video, in this HfP article.  The official website highlighting the new A380 is here.

Overall the news is not too bad from a UK perspective:

Star Alliance redemptions are unchanged.  This means, in particular, that the ‘sweet spot’ redemption of 25,000 miles for a one-way Business Class ticket from the UK to the Middle East remains.

Premium redemptions between the UK and Singapore increase modestly.  One-way Business Class redemptions increase from 85,000 miles to 92,000 miles.  One-way First Class redemptions increase from 115,000 miles to 125,000 miles.

Premium redemptions on the New York to Frankfurt route increase modestly.  One-way Business Class redemptions increase from 65,000 miles to 72,000 miles.  One-way First Class redemptions increase from 76,000 miles to 86,000 miles.

Premium redemptions on the Manchester to Houston route increase modestly.  One-way Business Class redemptions increase from 65,000 miles to 72,000 miles. 

Singapore Airlines First Class suite

KrisFlyer is introducing some new features too:

It will be possible to upgrade from Economy to Business Class again.  When Premium Economy was introduced, this functionality was removed as only ‘one category’ upgrades were possible.

The ‘last minute’ redemption deals which have been trialled recently have been made permanent, although those are of little use if you live in the UK unless European routes are included.

The website will be changed to show redemption availability +/- 3 days, instead of just for one day at a time

Waitlisting for redemptions will only be possible up to 14 days before departure.  Unsuccessful waitlist applications will now be cancelled at this point.  KrisFlyer is claiming that this is a positive change as it lets you have more certainty over your travel plans.

The KrisFlyer website is here although at the time of writing it has not been updated to include this new information.

The new redemption chart – which kicks in for bookings made from 24th January – is here.  The existing reward chart is here.  The chart for Star Alliance redemptions, which is not changing, is here.

Comments (170)

  • ChrisC says:

    ‘Bonvoy’ sounds more like the house brand of a shop than a h otel programme. Not sure it would be their budget food, clothes or home wear range though.

    “ Sit on your Bonvoy cushion as you wear your Bonvoy dressing gown eating your Bonvey ready meal cooked in your Bonvoy microwave.” The advert would go.

    I think Marriott will be saying bon voyage to it very soon.

    • MKB says:

      If evidence were needed that Starwood is now in the hands of fools, then the new name/logo should suffice.

      • Ian M says:

        Haha so true

      • Alan says:

        Indeed – my ongoing fight re travel packages is now entering its fourth month! Two months after escalating to CEO level things finally improving – TP applied to one-week stay at Westin Melbourne and they’re going to cover the points cost of a higher-level room (was booked into a single-bedded internal room!)

    • 1nfrequent says:

      Whenever I see the word “Bonvoy” I get an immediate mental image of Del Boy saying it to Boycie while sipping an absurd cocktail …

      1F

  • Neil Donoghue says:

    Morning all, so I’ve just received 4 cancellation emails from Iberia in regards to flights I booked during the Avios promotion. Can I expect a full refund if I call them?

    • Simon says:

      +1

      • Judge says:

        +1

        If we ask for a refund, will they want our 90,000 Avios back? Should we just ignore these messages and see what happens?

        • Neil Donoghue says:

          My avios are long gone but knowing Iberia, they will put our accounts in to a negative. Time to pull out the T&C’s on this one as I believe the avios were awarded only for booking. It never mentioned flying nor did it ever mention anything if the flight was cancelled.

    • Rob mc says:

      2 cancellations for me and a time change

    • xcalx says:

      Not long after booking, IB cancelled a couple of MAN-MAD flights from the promo ( the only ones I wanted) full cash refund and no Avios deducted.

      • Neil says:

        Thank you very much xcalx

      • Rob mc says:

        Were the refunds automatic or did you have to contact them?

        • Neil says:

          Just called Iberia – All flights fully refunded to the card that I used at the time of purchase. Apparently the refund will take 1 month!! Refunds will not be automatic as the customer service manager was desperate to get me on to another flight which was 4 hours earlier

        • xcalx says:

          I contacted IB and asked for alternate flight a few days earlier but would only offer one 2 days later which was of no use to me. Cancelled and was told no Avios would be taken away.

        • Jay says:

          Well someone made a terrible mistake. They’ve basically given thousands of Avios away for free. Maybe realised they will be flying loads of half empty planes and could fill the seats in the sales.

      • Judge says:

        Thanks for replies xcalx and Neil.

  • Roger says:

    Are all of these for UK stays only?

  • Liz says:

    I am saving up my Marriott pts for a future Singapore Airlines flight when we go back to Oz in a few years time. When I booked our trip in 2017 for 2018 the miles had just gone up from 55k to 58k for one way from SIN-BNE – now it’s gone up to 62k – wish they would change the expiry policy.

    • Neil says:

      +1 – Cancelling the expiry date policy would result in me moving permanently to Kris Flyer

    • RTS says:

      Ohhh i forgot Marriott moves to Krisflyer… What is the transfer rate?

      • Liz says:

        Its 3:1 but if you have 60k you get the 5k bonus. Aiming for 120k in each of our accounts for 50k KF Miles. Think I’ve got my sums right – then need a further 12k now instead of 8k although they will probably increase it again before we go.

  • JP says:

    No First Class MAN-IAH.

    “Premium redemptions on the Manchester to Houston route increase modestly. One-way Business Class redemptions increase from 65,000 miles to 72,000 miles. One-way First Class redemptions increase from 76,000 miles to 86,000 miles”

  • paulm says:

    As bits, two OT questions please:-

    Groupon/Iberia Avios – How long do these take to post ? Groupon say 10 days but just wanted to see if that was usually the case ?

    Melia – How long after checking out do the points from stays post to your account. Checked out of 1st stay last Sunday but nothing yet.

    • TGLoyalty says:

      I’ve noticed Meliá stays take quite a while to post. Last one was well over a week

    • Anna says:

      I bought 3 lots of Groupon avios mid-December, the first 2 posted in 5 days, the 3rd lot was still missing when I checked a couple of days ago, though the Groupon vouchers are all showing as redeemed. I can’t decide whether to chase it up or not, given the previous lack of success reported by a few on here!

      • Londoner says:

        I’m having the same issue. I suspect it’s because of Christmas, but I don’t know. Normally they post 2 days after redeeming, so it might be that they are there in a few days. I will contact Iberia if they are not there on Monday.

        Purchased 4 so far, first 3 posted as promised, but this one is indeed still missing.

      • paulm says:

        thanks – just checked groupon and its not showing redeemed yet (I did it last Friday) so will give it a few days and submit again!

  • Matthew says:

    The days of SQ biz Amsterdam to Oz/NZ for just 68,000 miles are long gone :-(.

    Just shows how harder it is becoming to earn miles and at the same time becoming more expensive to redeem.

    • Alan says:

      As has the cheaper 265k (+£350) Star Alliance redemption for round trip UK to Oz in Suites (with connecting flight on LH to Germany to start trip) – I enjoyed that this time last year!

      • Matthew says:

        Nice! It makes me wonder if I’m better of buying four seats to Oz/NZ during a QR sale ex EU than try and save well over half a million miles….

        • Mikeact says:

          Of course, those fortunate enough to be members of Singapore’s own KrisFlyer scheme pay no surcharges now, which can be a substantial saving.

          • Alan says:

            Although still surcharges on Star Alliance awards, even if mainly SQ flights. Availability much better via KrisFlyer so have never tried to book via VS, etc. Expiry is a pain though so try to just transfer points across when required. Did have success waitlisting for a business saver ticket before. Telephone agents very helpful at holding award too.

        • RTS says:

          Thought anyone can join Krisflyer?

        • Polly says:

          Many of us have actually cancelled 241 bookings in F to Asia, and Mid East, in order to buy QR ex EU J flights. Such good value, hard to justify spending almost 300k avios plus very high BA fees and surcharges. But the recent sales have not ever been that low price the last year or so. However, you could end up getting Oz, NZ around £1700/1800 which is a very good cash price.

          • Alan says:

            Plus although not quite as good value remember the long term ex-OSL deals to Oz with BA. Approx half the prices of ex-UK tickets and has been there for at least 3y now.

        • Mikeact says:

          @RET Of course, anybody can join, I’m a member, but it takes a significant amount of effort to get a substantial holding of their Miles from the UK unless the Far East is a regular commute. It’s a pretty good scheme in my opinion….a shame that *Alliance partners have to pay hefty surcharges for redemptions with them.

        • Rob says:

          You can ALWAYS buy business class to Oz for £1999 or less – admittedly it may be China Southern or Eastern ex Amsterdam but deals are there. Qatar and Etihad both doing well under £1999 from Scandinavia at the moment. Factor in the non-existent Avios availability and far better Qatar / Etihad product and I don’t see why you’d do it anyway. Qatar is 600 tier points too.

        • Louie says:

          Replying to Rob – for me, the reason for using Krisflyer or Avios or whatever is that I can cancel or change the flights. Living 12,000 miles away from elderly parents means there’s a significant risk attached to in an inflexible ticket. I’d say more than half of our long haul journeys have been changed in some way from initial booking over the last four years, though I appreciate that most people are more able to plan with near certainty.

        • Alan says:

          Yep I think that would be a very sensible option, esp given the normally much better availability for cash fares. Plus you’d probably secure BA Silver with the tier points earned!

  • David says:

    OT – I’ve just booked an open jaw flight on BA: London to San Francisco out, returning from Los Angeles to London. It was 125,000 Avios as expected, but the taxes and charges seem high to me at £668 (I mean I know they’re a disgrace anyway but these are higher than I expected…)

    When I price up straightforward LON to SFO or LON to LAX returns on BAEC the taxes and charges are ‘only’ £599.

    Anyone have any idea what I’m missing here? Are open jaw flights just more expensive in charges? The agent I spoke to one the phone was clueless. Grateful for any HfP advice.

    • Matthew says:

      I think they are effectively pricing you two singles in terms of taxes and charges. They have increased the surcharges a lot for travel from the US.

      In fact, lots of routes have had surcharges go upwards…..I priced a BA first return LHR-SYD and it was over £700 in taxes and charges plus a shed load of avios of course!

    • The Original Nick says:

      @David, if you have the £200 off £600 spend offer at Amex try looking for the flights there. I nabbed my Mum a flight LHR-LAX rtn for £559 in Premium economy last week. You could always just upgrade then if needed.

      • TGLoyalty says:

        But be prepared for the possibility of Amex selling you a package fare which can’t be upgraded.

        • Rob mc says:

          I thought all premium economy fares were upgradeable on BA..? If not which fares can’t be so I can look out for them. Thanks

          • Alan says:

            Yes if bought direct from BA (and if doing so and there’s availability I’d just upgrade to CW at the same time!) but Amex Travel seem to be selling some package tour WTP fares that can’t be upgraded – which they shouldn’t be doing as standalone tickets! Not sure if anyone has had any luck contesting this with them?

        • Gavin says:

          Rob mc – sometimes Amex sell premium economy fares that can’t be upgraded (special discounted travel agent fares) and there’s no way of knowing if this is the case

        • TGLoyalty says:

          @ Alan

          Be careful with upgrading at the same time as it effectively stops you being able to use the 24 hour cooling off period.

          • Alan says:

            Fair point – when doing it I’ve normally been more worried about reward availability disappearing than needing to cancel it though 🙂

        • BlueHorizonuk says:

          This happened to me yesterday. Bought a Premium Economy fare at Amex Travel (to use the £200 offer) with a plan to upgrade using Avios. Couldn’t do it online so called BA and they said it was an unpublished fare. After getting back to Amex they said they can change it to a published fare for £1 extra. Paid it and ticket was reissued and BA went on to process the upgrade. BA then charged me a £30 service fee (even though I couldn’t do the upgrade online and was the reason for me calling) which I didn’t realise until I got the email. Not sure if this is contestable.

          • Alan says:

            Really interesting (& great result) re £1 fee to change to published ticket -hadn’t heard of them doing this but great to be able to still make use of the Amex Travel offer!

            Personally I’d look at challenging the fee with BA a bit more although would have also just processed the upgrade at the time, better to get that in the bag and then dispute the fee with them more given lack of website functionality. Ultimately though still a great deal 🙂

    • Craig says:

      BA upped their ‘carrier imposed surcharges’ recently, similar for me using a 241 to Atlanta and back.

    • Mikee says:

      Try beginning your trip in Dublin to avoid the high APD.
      I booked to LAX starting in DUB via LHR. The return to DUB is also via LHR but with a 3 month stopover in London meaning I get to collect my bags in LHR and have a “free” trip to Dublin later in the summer. This cost me £230 vs £600 in charges.

    • Bagoly says:

      They increased the ex-USA fees more than other routes (to soak up activity from many Americans getting very large credit card sign-up bonuses).
      So put that together with Matthew’s point about it being priced as two singles and your result becomes understandable.

    • David says:

      Thanks guys. Sadly no Amex offer that I can use, but starting in DUB could be an option.

      However, I guess the broader question becomes should an open jaw ticket be priced as two singles for taxes and charges or treated as a return?

      The £599 vs £668 amounts are accurate as of today on the BAEC website…

      • Genghis says:

        Priced as a return. Back of fag packet I use as a gauge is the average of the two return prices.

    • TripRep says:

      YQ/CIS in BA CW seem to be £200/LH sector

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