Amex Platinum is letting you order a metal card immediately – and a quick benefits reminder

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• Harry says:

  12 Jun12 June 11:32

  Just received mine, nice plastic feel to it 🙂

  • S says:

    12 Jun12 June 13:37

    The back is plastic. For contactless.

    • JS says:

      12 Jun12 June 14:17

      Yes, I can see that – a plastic back stuck on to a metal card. Wonder how long it will be before it stats to peel off…

    • RakishDriver says:

      12 Jun12 June 20:53

      Out of idle interest – is the metal curve card contactless? Is it the same kinda deal as this new metal plat i.e. plastic glued to metal?

      • Shoestring says:

        12 Jun12 June 20:56

        2 posts above yours: the back is plastic for contactless

        just saying 🙂

• Waddle says:

  12 Jun12 June 11:36

  Ordered a metal replacement. My saved offers have disappeared and my MR balance is also gone. Is this normal procedure for a replacement card?

  • guesswho2000 says:

    12 Jun12 June 11:44

    Same, but if you notice you’ll probably see your card number has changed in your online account (mine has anyway). Once it catches up, your MR and offers should return.

    • Martin says:

      12 Jun12 June 17:08

      I’ve activated the metal plat card today, all come back on my account except MR balance.

      Should I have to worry about this?

      • Harry says:

        12 Jun12 June 19:06

        Yes you should be very concerned

      • Sandgrounder says:

        12 Jun12 June 20:48

        Happened to my on Green to Plat upgrade. Came back the next day.

        • guesswho2000 says:

          13 Jun13 June 00:16

          All back to normal now, for me anyway.

• Mike says:

  12 Jun12 June 12:45

  My metal card just arrived, this process works!

• william says:

  12 Jun12 June 12:51

  All the enrolled benefits are currently reset to 0/9, do we have to manually update these again? All the hotel benefits etc

  • Rob says:

    12 Jun12 June 13:44

    Onefinestay possibly, rest are not an issue until current status expires.

• Vic says:

  12 Jun12 June 13:13

  My metal plat card arrived this morning having ordered it yesterday. There is a change in design – the “platinum” word under “American Express” was removed and is not visible anywhere on the card anymore.

  • JS says:

    12 Jun12 June 14:14

    Yup. No ‘platinum’.

    I recon there will be difficulty getting in to Eurostar lounges etc – it is not clear what card it iis!

    • JS says:

      12 Jun12 June 14:21

      reckon*

    • Liam says:

      12 Jun12 June 14:25

      I guess it might be worth keeping the old plastic one until we have a better idea about that kind of thing (as, certainly at Eurostar lounges, they just look at the card but don’t scan it/record its details).

    • Waribai says:

      12 Jun12 June 20:07

      Eurostar lounge won’t be a problem as they swipe now….

      • guesswho2000 says:

        14 Jun14 June 06:19

        Indeed, also it’s metal, there’s only one metal Amex card in the UK…

        • Rob says:

          15 Jun15 June 15:35

          Two – Centurion has been titanium for years

• Lee says:

  12 Jun12 June 13:21

  Just quoted a trip with Addison Lee, Renaissance London Heathrow to T3 with whopping £24.5 for a 10 mins Standard Car drive. Are they serious?

  • AndyW says:

    12 Jun12 June 13:37

    Yep, I value that benefit at 0 as they are always so much more expensive than Uber. Got a last upgrade to plat through about a month ago, soon to be cancelling all Amex issued cards in our household and will see where the land lies in a couple of years.

    • bill says:

      12 Jun12 June 15:40

      agreed – uber or local cab firms are much cheaper

  • Tony says:

    12 Jun12 June 16:50

    My wife paid £20 from the premier in to T3 in a minicab last week. I think there are now hefty payouts to LHR for taxis (was itemised when I got an uber home last month) so it all adds up. If you get £10 off then £14.5 starts to look like ‘value’.

    • Bill says:

      12 Jun12 June 17:06

      We aren’t all in London. Another reason why AL is valued at zero for me

      • Rob says:

        12 Jun12 June 17:23

        We paid £20 from the Crowne Plaza (old one) to T5 18 months ago, which is about a mile!

• Jovanna says:

  12 Jun12 June 13:56

  OT but Amex related. Does anyone have a link or a copy of the T&Cs for the Spend £600 get £200 off Amex Travel promo that was running in February?

  I bought a ticket for £700 late on 28 Feb. I received an email from Amex Travel, confirming the booking on 28 February. Within that it says ‘Payment Received’. It’s dated 28 Feb. However, the charge didn’t hit my account until the day after, the 1 March, when the promo had expired. Amex say it’s that date when the charge was applied to my account etc.

  • S says:

    12 Jun12 June 14:09

    It almost certainly will be the date the charge was applied to the account. You’re out of luck.

    • Mark says:

      12 Jun12 June 14:19

      Does anyone know when/if this benefit will return? One of the nicer offers which I’ve used each time. Wondering if they are holding off until the £575 hits

    • TGLoyalty says:

      12 Jun12 June 14:36

      By hits do we mean the pre authorisation or the actual transaction

      because in my experience only ever needed the pre auth to go through by the expiry date

  • Lee says:

    12 Jun12 June 14:27

    Had same issue when the promo run last year. A nice CSA manually credited £200 to my account.

    • Chin Up says:

      12 Jun12 June 18:01

      Yes Jovanna – do not give up.

      Plus the transaction ‘should’ be dated the date of the actual transaction, not a few days later.

  • paulm says:

    12 Jun12 June 14:35

    I dont have the T&C’s to hand, but based on previous experience I would question this with them again. I used it previously where I purchased about 4-5 days before the expiry date and the charge was pending (Amex travel charges always seam to stay pending for days!) until after the expiry date and then disappeared and re-appeared a few days later so I would say its date of transaction that counts.

  • Nic says:

    12 Jun12 June 14:35

    Contact support and politely but firmly assert your case, including wording to the effect that you would not have booked if you did not expect the promo to be of use, the vagaries of the banking system delays are not your issue etc. When (not if) the support agent says there is nothing they can do, politely but firmly ask to speak to a superior and restate your case. They are generally very good.

  • Jovanna says:

    12 Jun12 June 18:50

    Thank you for the T&Cs. They seem clear – ‘If American Express Travel does not charge your Card during this period, you may not be eligible for this offer.’ And that is the issue. I have an email saying I’ve ‘paid’ on 28 Feb but Amex are saying it’s when the charge hits your account.

    @Nic – I escalated this earlier in the day. I uploaded the email confirming the booking and payment. Amex said they’d look at it an get back to me within 10 working days. I did stress that I’d acted in good faith regarding the offer and otherwise wouldn’t have booked etc.

  • Alan says:

    12 Jun12 June 23:38

    I’d definitely challenge that. You have no control over when it posts to your account, only when you make the charge.

• Nic says:

  12 Jun12 June 14:47

  On Topic! Just noticed that the insurance package included with Amex Plat is now *subject to enrolment*.

  Site copy: “If you applied for your card before April 2019, you are already enrolled and no action is required. There is no additional charge for these benefits. If you applied for your card from April 2019 you were asked to choose whether you wanted the insurance benefits at no additional charge. If you opted out, you can enrol at any time by making a claim with the insurance carrier.”

  Although it sounds like a pointless extra step, presumably this change is for those applying for a new card but who also have active insurance they are happy with and want to avoid the insurance clash that might happen if they are enrolled automatically in a programme (I’m looking at you Curve).

  Did I miss anything?

  • xcalx says:

    12 Jun12 June 15:21

    Amex plat travel insurance. The online claims form looks to be aimed at package holiday users, am sure I would have been quicker phoning. One question made me laugh. Why did you not use your amex card (answer in 1000 characters) Easy, chasing sign up bonus on other cards

  • Roy says:

    12 Jun12 June 16:43

    Rob’s written about the need to opt-in recently – apparently due to some EU legislation.

    Although the way Amex make it sound – i.e. that you can opt back in by making a claim – makes it sound that in reality, you’re really covered either way….?

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