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EXCLUSIVE: the new British Airways cabin crew pay offer revealed – substantial cuts for legacy crew

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British Airways has just given cabin crew details of the new contract and pay package for staff at London Heathrow which they must accept if they wish to remain with the airline.

It is VERY grim reading for legacy Eurofleet and Worldwide crew members, many of whom will have to accept a substantial pay cut of up to 50% if they wish to remain.

the new British Airways cabin crew pay offer revealed

What is the new British Airways cabin crew package?

BA is promising an OTE package of £24,000 for standard crew.   This comprises basic pay, flight pay and other allowances.

There is the potential for extra income on top, such as commission from in-flight sales.  There is a contributory pension scheme and optional health and insurance benefits.

It is worth noting that the unions have often claimed that British Airways ‘OTE’ figures are more than the majority of crew receive.  For example, the £24,000 figure includes the allowance that crews receive to pay for food in hotels whilst travelling.

Initial feedback is that even existing Mixed Fleet crew will be taking a cut in overall pay and benefits on this new contract although the exact figures are not available.

The contract allow for 30 days of annual leave, but this includes public holidays.  The equivalent for an office worker would be 22 days holiday, given that there are eight public holidays each year.

For clarity, there will be no ‘zero hours’ contracts offered.

New British Airways cabin crew contract

What grades are available?

The new structure has only two grades.  A substantial number of existing senior crew members will be required to downgrade to the level of ‘basic’ crew if they wish to remain.

  • Manager – leading a team of up to 21 cabin crew members
  • Cabin crew – standard crew roles

Some short-haul flights will have no managers on board.

Managerial crew must be willing to take on standard cabin crew roles on certain flights if required.

Crew must agree to work in departure and turnaround roles inside Heathrow if required.

What aircraft will be flown?

All cabin crew will fly a mix of long-haul and short-haul services.  

This will force many existing legacy crew members to resign.  Eurofleet (Heathrow short-haul crew) are unlikely to want to move to spending large amounts of time away from home.  Worldwide (Heathrow long-haul crew) are often based outside London – some even live abroad – and commute to London for each of their 3-4 monthly flights.  This lifestyle is not possible if a short-haul requirement is added.

One upside of combining the fleets is that those who remain will be able to bid for flights across the entire network.  At the moment Heathrow crew are restricted to the routes allocated to their particular fleet, ie Mixed Fleet, Eurofleet or Worldwide.

All crew will be licenced on the A320 and Boeing 777/787 family, with an additional third type on top – either A380, A350 or Boeing 747.

Conclusion

In general, this is what we expected to see – and, for legacy Heathrow crew, it isn’t pretty.  I would expect the majority of Eurofleet and Worldwide crew, who by definition have at least 10 years of British Airways service, to refuse to accept the new contracts.  Most will find it financially or logistically impossible to continue.

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Comments (505)

  • Davie says:

    I have done the maths and after over 25 years service, I will actually be taking a pay cut of 63% at best. The OTE that BA suggest is not the reality. Factor into the mix an extra £200 fuel costs per month and the figures simply would not make the job a living wage unless you are 21 and living at home rent free. We all accept that redundancies are inevitable but to force a loyal workforce out in this manner is very sad. Staff have given months, years and decades of loyal service to make BA the profitable company it is today. Sadly, it is the mmoral behaviour one can hardly be surprised to see from management consumed with utter greed. How can this company ever expect to be great again with this total disregard for those that ensure customers return again and again?
    Let’s hope the 42,000 employees vote with their feet, along with it’s customers.

  • Rebecca says:

    Our pension has changed too. Final salary was stopped years ago. 55 year retirement age originally signed up to has long gone.
    Our T&Cs have been periodically attacked many times over the years.

    A lot of nonsense is being written here. 3-4 flights a month on full time longhaul is not true.
    As an example we can do 4 longhaul flights in 5 days on a ‘back to back’, this is just one trip.
    There are 4 – 5 ‘trips’ in a month, but these are a minimum of two sectors (flights) each trip, often a trip is multi sectored e.g. LHR-BAH-DOH one night and then the return the next night.

    • Briandt says:

      But ending final salary pensions and retirement at 55, surely ended years ago for most of us ?

    • Novice says:

      I keep asking the question that nobody is willing to answer. I ask again; why didn’t legacy crews’ fight for their MF colleagues in their own good times? Why not try to fight for them and try to use your power with unions to make it fair for all. It doesn’t mean if someone is young they should be paid pittance. Young people have a life to live too. No wonder nobody stays.

      As I repeat; a legacy was once a newbie.

      This is a bit like some firms only hiring based on experience and never younger talented people because they don’t have experience. In order to gain experience, you have to start somewhere. It’s common sense.

      • Nik says:

        Exactly! Glad there are a few that bring up this “immoral” stance. Legacy crew unions were perfectly happy to accept a completely new segregated fleet 10 years ago that were essentially doing the same job, even harder in fact, for much less money. They striked till the end of time in 2010 and ultimately agreed this new fleet would be “morally ok”. Hmmm, I guess that immorality doesn’t play convenient to the whole BA opportunism and immorality push. I mean if BA were a charity then of course it would be scandalous, but BA like most firms are there for their profits and shareholders.

      • Andy S says:

        @novice heres the answer you think nobody is giving you. Stop living in the protected world of Mum and Dad and grow up. Once you actually get yourself a job, if any exist that you can do. You will see this equal life for all “Nirvana” you keep banging on about doesn’t exist, I’d have thought you might have got that already, Was everyone at university totally equal? Must go to show how molly coddled you’ve been up till now.

        In most walks of life once you are in a job, it won’t matter to you what terms of employment newer people are on, they have the choice of accepting the job or not. Which is the crux of the BA argument. Mixed fleet are in general bitter they aren’t on the contracts that WW are.

        In the Fire service and the Police as an example, pension contribution and retirement ages have been changed, how worried do you really think the people who weren’t affected were by this?

        Maybe you should find a forum where you have a valid point to make from experience

        • Derek Scott says:

          Is there any weight to your argument by being rude?

          • Andy S says:

            Yes.

            He needed telling. He’s been posting ill informed rubbish all through this post.
            Why do kids think once they’ve been to university they suddenly know eveything and the whole world wants to know their views, althought they have no life / work experiences in which to form them.

            “Oh why isn’t everyone treated the same. Lets all love each other and everything will be fine, experience doesn’t matter I’m young but worth paying equally”

            In what real world situation does a new entrant with no experience or proven track record command the same pay and conditions as someone who has done the job for years. Only maybe in a scenario like Rob presented where if someone doesn’t perform they don’t get paid.

            Police, Fire, Nurses,Teachers shall I go on. All have pay scales commensurate with qualifications and experience.

            The last Willie Walsh experience comment sums it up.

            Hope this hasn’t been too rude for you.

      • Carlos says:

        You seem determined to ignore the answers given to your question, why didn’t legacy crew support MF crew. What do you think the 2010 strike was about?

        • J says:

          Because it would have been illegal for them to. Illegal. UK’s (anti) union laws are very clear. You can thank Margaret Thatcher if you disagree.

    • Aston100 says:

      Still can’t compare it to key workers.
      You lot have had it good for too long.
      There should never have been a time when cabin crew were paid more than police, and did less hours too.

      • Rob says:

        BA is a private company, it isn’t comparable.

      • Spaghetti Town says:

        You could argue the same about bankers and doctors

        • Rob says:

          Fundamentally if you want to make money you need to be in a job where you create value. You then get to negotiate with your employer how much of that ‘value’ you get for yourself. This is why a banker with a track record of bringing in £5m per year of advisory fees will easily find a bank willing to pay £1m for their services. If you’re not creating financial ‘value’ then your worth is simply a factor of the scarcity of the skills that the role requires, with an adjusting factor for job security / job location / perks etc.

          Bottom line is that if someone came to me and said that they could bring in £250,000 of advertising from new clients to HFP next year but wanted paying £125,000 if they achieved it (and only £25,000 if they didn’t) I’d hire them, as would any sensible business person. I couldn’t care less if that is 6x more than Mixed Fleet earn.

  • Nic says:

    While I agree with Martin, the reality is airlines are fighting for their lives. Traffic is forecast to be down 42% this year and only return to 2019 levels in 2023. And if business travel is impacted by people shifting to conference calls (I doubt I will be attending the 2-3 conferences a year I used to) then airline profitability will be destroyed. It may be a case of accept lower pay or lose your job entirely. [email protected]

  • Mikeact says:

    What a contentious subject…arguments on both sides of the coin, and from what I can read, good and bad points on either side…so, there will be no winners in all of this at the end of the day.
    It’s a shame that probably a lot of these arguments could have been settled years ago, but when you have militant unions lined up, then today’s climate is probably the end result of all the bickering of the past years.
    It seems to me that for BA to get back on track, they have no choice, and I guess that they have an opportunity to try and level the playing field going forward.
    Whether or not they are going about it the right way seems to be the big one, but ultimately what choice do they have ?

    • Rebecca says:

      Hi Mike,
      I hear what you’re saying but BA have made huge profits and have 10 billion pounds in liquidity. Nobody knows when bookings will pick up, but if the cruise business is anything to go by there have been mass forward bookings and pent up demand that has been very surprising.
      However long it takes, it’s temporary.
      So it’s temporary measures that are needed to fix the temporary problem.
      BA do have that choice. Many contracts have lay off clauses in them, so the answer is there. No battle needed. Temporary lay offs, then return to work when needed. We all accept that.
      But to just dismiss everyone and offer a much reduced alternative is uneccessary and immoral.
      It is indeed and opportunistic smash and grab.
      We will all be worse off for it, not just crew. Also passengers and indeed flight crew (pilots) who feel safer and more comfortable flying with experienced and level-headed crew. We hear this every day from passengers.

      • Nik says:

        So you’re perfectly happy by under cutting MF colleagues here again? All who have the same training but just aren’t “older” and “legacy”? Dubious to say the least. The reason they exist is because of the legacy unions settling for this new fleet as a suitable outcome when BA last tried to simplify/change T & Cs in 2010…I’m sorry but you can’t have a moral argument yourself if the undertone consists of partially throwing a section of your colleagues under the bus by saying customers and your own flight crew feel less comfortable with them. So much for “Unite”

      • Rich says:

        Sure Rebecca, but you can’t quote £10bn without also saying how much cash they are burning through each week and seriously, how long to get that back above zero? Years probably. Sure, they’re seizing what they see as an opportunity to do something they’ve wanted to do for years, but they categorically need to change and fast…and drastically. They ain’t alone either.

    • Aston100 says:

      It’s about time unions were disbanded.
      They serve no real purpose anymore.
      Most employees are protected by employment laws.
      Unions nowadays seem to exist solely to cause as much disruption and headache for employers as possible.

      • Craig says:

        I agree one zillion percent!! Unions are a nasty throwback to the industrial dark ages and are absolutely nothing more than an archaic self serving rabble, constantly seeking to stifle business efficiencies and progression.

        • J says:

          I wonder how you’ll feel when one day you’re screwed over by an employer and left with nothing. Without unions we’d have even less rights in the workplace.

          • Paul74 says:

            Agreed.

          • Ken says:

            Agree 100%

            Every labour law from the factory acts limiting child labour, adequate health and safety legislation, working hours, time off, sex and race equality has had to be fought off in the face of opposition from business and Tory MPs.

            We are a million miles away from the union abuses of the 1970’s. A million miles away.
            I’d just like people doing a roughly 38-40 hour week to be able to live live fairly normally and not have to claim grindingly depressing means tested benefits.

          • Josh says:

            Ken:

            Some people want the flexibility to work 40+ hours a week. You can’t dictate what people can and can’t do …unless you’re French

          • J says:

            Agree Ken. What a pathetic comment @Josh, pointless attack on our French neighbours and friends shows what kind of person you are.

          • J says:

            And @Josh some desperate soul might be willing to work 70 hours a week, doesn’t mean it’s a good idea… Think about it.

      • Derek Watts says:

        I have to say I don’t agree… With a mature management, unions can be a resource to draw upon and work through problems together. Sadly the airline management never engage with them and it’s a mutually abusive relationship. Unions also protect employees from the bullying, cronyism, nepotism and abuses of power that are rife in airlines. Maybe it’s the military throwback, not sure, but the scale of abuse from ambitious men with massive egos and an intellect deficit in airline management is quite shocking. The abuses I’ve seen and heard, with them trying to have any individual removed out the door that dares to question them or their decisions. In a safety critical industry, this causes crashes and accidents. Unions are one of the few barriers to this kind of abuse…

    • Carlos says:

      They have gone about industrial relations like this for years hence all the ‘bickering’. Sensible negotiations have been absent for some time

  • Bob says:

    I am surprised to hear some of your negative comments towards BA cabin crew and staff. You are clearly forming an opinion without the facts or knowledge. If BA staff were too costly, how did BA make £1.9 billion profit. 4 times the combined profit than the other airlines in IAG group. This disgraceful and deliberate move by Willie Walsh and IAG is a cynical and timely to take advantage of corvid 19 and use us tax payers money (£130m plus) to do this. BA are going to introduce an up to 50% salary reduction for 30,000 staff. This will not only have a huge impact on the staff and their families, but will have much wider and enormous impact on the uk economy, including jobs and delays in recovery. Nobody will be untouched by this. it also opens the floodgates for other firms to do the same. This will be devastating for the UK.

    • Steve O'Harat says:

      +1

    • Oddbjorn says:

      This is an interesting one – the £1.8bn does not necessarily equate to £1.8bn cash in the bank. I would anticipate a significant chunk of that is absorbed by “exceptional items” – which may include costs attributed to last years strikes, the IT data breach etc etc.

      Similarly, liquidity of €10bn does not mean IAG have this sat in the bank… the majority of this is debt finance. I think people are failing to see that debt finance is exactly that, and will need to be repaid further down the line. We’ve seen the demise of Thomas Cook due to being debt laden… with no guarantee that there won’t be a second wave, or how long it will really take the industry to recover is now really the time to be making such a risky call? I think not…

  • vol says:

    Are directors taking pay cuts too?

    • Ian says:

      Good question – and I think we know the answer.

    • Nik says:

      Yes they are. The whole company is going through a huge restructure and pay regrading. Of course that wouldn’t be good headlines for mainstream media and unions who can later then say “£24K” is “poverty pay”.

      • Rob says:

        It is poverty pay for London. Everyone at HFP earns at least 50% more than that (just in case you think I don’t put my own money where my mouth is). They also don’t have to pay for their own food when travelling!

        • Nik says:

          Totally agree Rob. It’s the state of the country as a whole, there are tonnes of people who earn quite a bit less than £24K but still scramble and live in shoddy houses of multiple occupation – like all waiters, teaching assistants, cleaners, retail workers, some grades of NHS workers like Healthcare Assistants and even very junior nurses. It’s the state of the whole country tbh sadly. So when you compare it to other categories of pay, it isn’t “poverty”, but when you compare it to the national “frontline” average, it’s not the worst. Now I don’t want to start the debate of “which job is worth more and which job is more challenging” as that is very arbitrary and ambiguous. 🙂

          • Josh says:

            *tons

          • Bazza says:

            It must be close to half the London NHS on £24k (anyone below Band 4 which is most admin of which there are 850 @ UCLH alone) + the support staff like interserve & hospital transport.

          • Rob says:

            For clarity it is NOT £24k because this includes ‘living’ allowances. Imagine if you earned £24k but you were in hotels 100 days per year and your employer refused to pay for your meals when you were there. It is the equivalent of that.

  • Dean Skelton says:

    It’s high time world wide is taken away. I’m ex mixed fleet and we were worked so hard because of how overpaid and under worked worldwide were. Our careers were changed because of worldwide’s greed, mixed fleet started out with no terms and conditions and appalling pay of £10500 a year with £2 per hour flying allowance. This was due to WW wanting a pay rise at a time of no money, they were offered extra J tickets and a smaller payrise but they kept refusing. They offered to dissolve mixed fleet into WW and they still said no and there started the terrible treatment of cabin crew at BA.

    Whilst WW would receive £800 in allowances for a Tokyo mixed fleet would receive £230. MF would get 2 days off after Tokyo WW would get 4. MF Cape Town trips were 1 night and WW would get 3, this is a non jet lag destination. WW would get paid huge amounts to go into discretion, WW once told ne they received £1200 for a trip because they went into discretion and worked longer hours. WW used to have a disturbed rest payment of £250 if the poppers were broken on the curtain when they went for a sleep. They drove the airline to near bankruptcy, it’s full of people who hate their job but want the money.

    They want to leave but can’t earn what they earn anywhere else. I met people who were on 48k as their basic salary so add all their flight pay on top mixed with a very low tax rate as they’re out of the U.K. a lot (they pay 20% on 20% income tax) and you have people walking away with extraordinary salaries and HUGE salaries for cabin crew. WW could afford two houses and to live abroad working so little. A 33% contract WW worker would work a trip, maybe two in a two week period and then have a month off and they’d still get £1800 a month which was the same as MF working 7 trips a month. The CSD cabin service director is on 80k a year and with flight pay can earn as much as the co pilot, this used to be a position with no set role on the aircraft, the CSD would sit and watch movies in the office and float about making sure everything was running smoothly. They changed this position so they had to work and they removed 15 crew members on a 747 and made it 14 and WW were up in arms.

    They’re a lazy, massively over paid set of people that need to be addressed by removing their ridiculous perks and pay. If WW have a cold they don’t go down as sick where as MF we’re reported sick for everything. WW took BA too far and would accept any changes which made MF life hard and sad. They ruined the careers of new crew for a decade so it’s time they knew what they inflicted upon us. I had a friend who moved from MF to head office and she saw how the WW wage bill was choking the company. Now WW is gone there will be a lot more power to get a better deal for ALL crew once this pandemic is over.

    I used BA for a trip to Boston over the new year, MF out and WW back. The MF crew were nicer, worked harder and faster and did a better job than WW who forgot my food, took forever with the service and told me if I thought that was bad I should see MF. Now those people don’t have their bumper pay and massive amounts of time off. With regards to the selling of products, WW set the stage being SO lazy not needing to sell duty free due to their huge pay that the company culture moved away from selling. I left BA for Thomas cook and our wages would rise 25% or more on a flight due to the sales we would make. I don’t fly at all anymore because there’s more to life than being crew and I do feel sorry for WW but they’ve had a dream life compared to everyone else for most of their working life and the gravy train had to end somewhere and this is it. Willie Walsh has wanted rid of them for a long time so this is the excuse. WW join MF and fight for better working conditions, you might get somewhere as one unit.

    • J says:

      You sound jealous and bitter. Why do Euro and Worldwide Fleet always outperform (by a long way) Mixed Fleet?

      • Nik says:

        Have you seen the hard data? I have. It flits back and forth. How do I know? My partner works for the company, though in a non-flying head office role and has access to the NPS data such as this. Even when you take it as a average, there is only a very fine line of difference and certainly not enough to say one is “superior” to the other.

        • James says:

          Totally agree. Their inflated pay is not worth 1 or 2% better customer scores on long haul. And as for EF… constantly 5-6% lower than MF on average

        • J says:

          I think you’re a liar.

      • AJA says:

        He doesn’t sound happy. But it is a different and detailed perspective on the issue and coming from someone who was a BA MF cabin crew member shows that the WW and EF crew might not have MF support in their fight with BA on their own T&Cs. You can see why BA would take the opportunity to renegotiate the WW and EF contracts. It would be interesting to hear what someone from WW or EF thinks of Dean’s post.

    • Nik says:

      You couldn’t have hit the head more. As a passenger I have definitely seen some of this bad attitude translate to poor customer service. In fact my lively best flights have almost always been on MF than legacy fleets. Though I have had some excellent service on a handful of legacy fleet flights too. However yes the whole immorality question is dubious and something that is seldom being mentioned by any sector or media or person and are overall in favour of BA bashing. Had the legacy fleet unions not been so malicious 10 years ago, the whole idea of mixed fleet wouldn’t have even come to light.

      • J says:

        While your anecdotes are interesting worldwide/euro fleet consistently far exceed mixed fleet in customer satisfaction scores. Not really any surprise because the staff turnover in MF is so high.

        • Nik says:

          Well the data doesn’t seem to “far exceed anything”. If at all, it varies nominally, seasonally and sometimes even monthly. Far exceed in view is if it exceeds something consistently at least as a bare minimum 10% or more more each time, it definitely isn’t that.

    • xmenlongshot says:

      Thanks for taking the time to write this insightful comment.

      Sounds like there was a lot of entitlement

      • Nik says:

        Oh right. Probably best you look up the definition of entitlement prior to trolling and then scratch your head as to how my comment appeared entitled in any way? 🙂 Of course if it’s someone else’s comment, then my apologies.
        Good luck to you.

        • Nik says:

          If of course you’re in agreement with original comment and are labelling legacy fleets as entitled and not me, then my apologies once again. 🙂 Difficult to know as your comment is just below mine.

        • AJA says:

          To be fair I think xmenlongshot’s comment was in reply to Dean and not you. It’s easier to see this on the desktop website.

          • xmenlongshot says:

            Yes was referring to the original poster Dean

          • Nik says:

            Yes, I did figure that after re-reading. Sorry got my defences up too soon. It appears as a direct reply to mine on mobile 🙂 No offence intended and rest assured none of this is personal. Thanks and apologies.

    • Wendy says:

      Wow bitter much? And generalising? Would love it if my partner could afford a second home on a WW salary. To say WW don’t work hard and are lazy is insulting. I’ve heard his complaints of others not pulling their weight but most WW crew work hard. This shouldn’t be about who works hardest however. This is about brutal behaviour from BA, forcing through a consultation without actually consulting staff as union reps are furloughed. We face financial ruin due to this with our financial obligations. People need to have some empathy for the staff this is impacting.

      • Lady London says:

        If a union reps are furloughed and not in the consultation and if the union is recognised then i would challenge the consultation as not having taken place and therefore invalid so matters could not proceed further. Surely union lawyers will spot this.

        • Nik says:

          I believe this is the punt the unions are trying to latch onto and hence not engaging whilst awaiting legal challenge. Trouble is let’s say they win, what’ll happen? BA will un-furlough everyone and restart the 45 day statutory clock again whilst pushing through same proposals whereby the excuse of “not being able to consult whilst furloughed” will be held invalid. On the other side of the coin, if BA do win the legal challenge, then they’ve lost crucial consultation time and BA could then just be extra-brutal and slash left, right, centre if it so desired and not be obliged to extend any further time for consultations. Really risky play here by the unions IMO. In terms solely of corporate greed, business tactics etc, BA have played a masterstroke. I don’t endorse or agree with it, but you can’t blame a profit grabbing and shareholder interested company for choosing this opportunity.

        • Lady London says:

          its about buying time Nik.

          After a really nasty experience myself I’ve made a point of advising a number of people in this kind of trouble with employers over the years. They all got better outcomes than they would have otherwise. I’ve also been either having to sack an individual myself and also been privy to large redundancy programs seeing from the inside the intentions and how they operate.

          There is so little protection for employees in the UK it’s important to be aware of the few ways an employee can help themselves in this kind of situation. There are usually a few. I’d advise anyone to join a union these days even if no one else in your workplace is in a union and even if your work type is not unionised. The access to the legal support unions provide is the best for this type of thing. You dont need to tell your employer youve joined a union if you’re just doing it on your own.

      • Paul74 says:

        Indeed.

    • Mikeact says:

      Thanks @Dean for the insight. As a customer I always did wonder how it all worked. It will now be interesting to see how others respond….I hope you don’t get too much negative flack.

    • RegBosie says:

      Case of divide and conquer by BA

    • Novice says:

      Thanks Dean for your comment/testimony. Seriously, this is the point I keep making, over weeks now.

      As a person I just know myself enough that I could never do a job where I knew someone was getting such bad conditions and pay for the exact same job based on age/experience, without having massive arguments with the bosses because if you truly live by a moral code then everyone is equal in one’s eyes.

      This sounds exactly how I imagined it. And it is truly dreadful that now when it’s about to hurt their cause, they are crawling out of the woodwork.

      I must admit I always find younger crew members much more enthusiastic in their job. But I have not flown BA more than two dozen times possibly as I’m young myself so also have a different perspective on everything.

    • Sandy says:

      Totally 100% accurate!

    • Andy S says:

      Dry your eyes Dean

      Did someone force you to work for BA or to sign your contract of employment. No it was your choice. Your bitterness and jealousy at WW is obvious for all to see

      Not sure how often some of the people commenting on here used to fly with BA or in which cabin but in general you could tell in a pretty short time which crew was serving you.

      WW much classier seamless service from people who have been doing the job for years and passing down a certain level of service, to MF fumbling through, often with a smile but little else in the way of style or class. Drinks spilled, meals forgotten lack of continuity in the service etc etc

      Number crunchers can make data say what they want, we all know that. The gap between WW and MF is clear to see in reality to people who travel frequently.

      In the future 1 manager for a plane the size of the A380 and junior crew in all classes will lead to low cost long haul. If less business’s pay out for their staff to travel after this, business class will be more and more taken up by the wealthier leisure traveller with time on their hands. Leaving from Europe or going via another point to get a far superior class of service won’t be an issue.

      • Nik says:

        I have seen very shoddy service on legacy crew flights also. Is class purely defined by length of service and experience or worse still the pay and the backgrounds people come from? It certainly seems that you are insinuating that.

        • J says:

          Euro/Worldwide fleets consistently outperform Mixed Fleet in customer satisfaction scores. This is well known.

          • insider says:

            where’s your evidence? I’ve had good and bad crews on both. Sometimes the legacy crews are great, but often they come across as they don’t want to be there at all. At least mixed fleet look like they are trying, even if they always perform best

    • W. Walsh says:

      What a nasty bitter comment. Dean Skeleton You obviously don’t work for BA any more they probably seen the kind of immature attitude you have and dismissed you.

    • Carlos says:

      If you think reducing WW salaries would improve those of MF you are very innocent. Why are MF getting reduced salaries when theirs are so low already?

  • Paul Adams says:

    Just one item missed from B A cabin crew, and other staff of course. Staff travel concession.
    10% unlimited trips, including on other Iata airlines. Length service can provide 2 free confirmed flights often in biz or first if available.
    10% flights are standby availability.
    Compare this to the likes Rianair or Easyjet, let alone basic pay levels.

    • Nik says:

      Tbh that in itself is such an amazing perk (of course with its pitfalls but if you plan wisely, it’s fantastic). Cue BA staffers now complaining that compared to other legacy airlines the scheme isn’t as good, but you can’t have everything can you? But yes compared to UK airlines, it is certainly still rather generous.

    • Andy S says:

      just to clarify @pauladams misleading comments

      Staff travel is at a highly reduced rate. With a number of differing levels but It is always on a stand by basis, it is never truly confirmed outbound. You can go from confirmed to not even being on the flight due to operational circumstances so whilst cheap, it isn’t for everyone as you might never get on the flight. Hence it was cheap as BA were never giving you a seat they couldn’t sell commercially if they wanted. Returning from an ex UK destination the airline had more responsibility to not leave you stranded.

      This is all based on seniority and ranking within the airline. It took 15 years service to have the possibilty of business class and more than 90% of staff would never have a first priority.

      As is often the case with forums and social media, people jump in with half the facts making themselves look stupid. I’m guessing by not even mentioning what discount and number of free/cheap flights Ryanair or Easyjet crew get @PaulAdams doesn’t even know and just threw that in for effect