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Review of Swissport lounge, Heathrow Terminal 3

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This is my review of the Swissport lounge in Heathrow Terminal 3.

I flew to Helsinki last week to test drive the new Airbus A350.  As Finnair fly from Heathrow Terminal 3, I had five lounge options:

I decided to visit them all.

EDIT:  The Swissport lounge closed down in 2016 and was replaced by the new impressive Club Aspire lounge which is reviewed here

Yesterday I reviewed the No 1 Lounge lounge. After my visit I walked next door to the Swissport lounge.  You can access this with a Priority Pass (via Amex Platinum, or you can buy one) or Lounge Club card (via Amex Gold). You also pre-book access to the Swissport lounge for cash via their website.

This could actually have been a very short review – don’t go there.

Given the discerning nature of Head for Points readers, I will provide some additional photographic evidence of why you shouldn’t go there.  Remember that next door is No 1 Traveller with its cinema, games room, library, buffet, full bar and cooked to order bistro options ….

This is the main seating area (look, no guests!):

Swissport lounge Heathrow Terminal 3 review

Here is a side area:

Swissport lounge Heathrow Terminal 3 review

Here is food selection – crisps or cheese and crackers (as I wanted to test something from each lounge, I had my little pre-packed bit of cheese with my pre-packed crackers):

Swissport food review Heathrow Terminal 3 lounge

Here is what I assume someone once thought would pass for a funky seating area:

Swissport lounge Heathrow Terminal 3 review

I didn’t get a picture of the bar.  To be fair, there is no shortage of alcohol – which is good, because you would want to pour yourself a stiff one if you’d paid to come here.  The alcohol is also self-pour, whilst No 1 Traveller insist on pouring for you.

I should also say that Aspire / Swissport / Servisair lounges usually come with a good range of reading material and this was no exception.  It was the only place I found an Economist, for example.  The rest of it is just dismal and depressing, frankly, and you would be better off in the main terminal.

If you have a Priority Pass card, head for No 1 Traveller.  End of discussion.

No 1 Traveller is not in Lounge Club.  If you have a Lounge Club card via Amex Gold with two free lounge visits loaded, please do not use them here unless they are about to expire.  There are far nicer lounges out there.

Next time, I begin my tour of the three oneworld lounges in Heathrow Terminal 3 …..


Getting airport lounge access for free from a credit card

How to get FREE airport lounge access via UK credit cards (August 2021)

As a reminder, here are the three options to get FREE airport lounge access via a credit or charge card:

American Express Platinum card Amex

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,300 lounges in the Priority Pass network – search it here

You also get access to Plaza Premium, Delta and Eurostar lounges. The card has a sign-up bonus of 30,000 points.  Our American Express Platinum review is here. You can apply here.

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Preferred Rewards Gold is FREE for the first year. It comes with a Priority Pass card loaded with two free visits to any Priority Pass lounge – see the list here

Additional lounge visits are charged at £20.  You get two more free visits for every year you keep the card.  

There is no annual fee for Amex Gold in Year 1 and a 20,000 points sign-up bonus.  Full details are in our American Express Preferred Rewards Gold review here.

HSBC Premier World Elite Mastercard

A huge bonus, but only available to HSBC Premier clients Read our full review

HSBC Premier World Elite Mastercard gets you get a free LoungeKey card, allowing you access to the LoungeKey network.  Guests are charged at £20 although it may be cheaper to pay £60 for a supplementary credit card for your partner.

The card has a fee of £195 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.

Comments (28)

  • Kim says:

    Oh dear, we fly from Terminal 3 on Saturday morning and return from Councourse F in Miami next month. I was hoping to use our free Lounge Club passes but both available lounges seem to be missable. The Club America one in Miami has been described as the worst lounge in the world! Beginning to wonder if Lounge Club is a perk worth having?

    • harry says:

      I guess you saw the No1 review yesterday? You can buy lounge passes for £12.50 net on the Avios site.

      • Kim says:

        Yes thanks Harry, we’ve done that before and found the lounge really worth while. I was just hoping to use our free Amex lounge passes.

  • harry says:

    Yep – bit harsh by our Editor in Chief! lol

    Not so bad on the alcohol front, not over-crowded, bit of cheese & crackers always welcome, good reading material selection, away from the madding crowds.

    • Raffles says:

      Not harsh at all.

      Got Priority Pass? Go to No 1

      Got Lounge Club free passes left? Save them for somewhere else

      Want to pay cash? Take your money into the terminal (or No 1) where you get a far better deal.

  • Graeme says:

    Is it harsh? Certainly as a leisure traveller I expect something a little ‘premium’ from a lounge. This hardly seems premium!

    • harry says:

      Would premium alcohol count? If it’s self-pour, then JWBL whisky would be a major plus, for example. Raffles normally notes details astutely – could you fill us in on the booze?

      Whisky
      Single malt whisky
      Cognac
      Champagne
      Wines

      Would do it 🙂

  • harry says:

    I still think there’s a case for doing a note on the Barclays Dragonpass lounge card.

    6 visits for £13.50.

    • Rob says:

      Only relevant to 20% of the readership at best and goes against the spirit of the offer.

      For info, I was told today – possible incorrectly, but the person who told me was told by a lounge employee – that all Airport Angel cards will stop working on 31st December irrespective of the date on them.

      • harry says:

        thx

      • Roberto says:

        I had this emailed to me today from airport angels regarding their Barclays’ branded cards .. I know many of us have there via a “wheeze” but it seems as if its come to an end.. There is another thread about this somewhere and I will update that too if I can find it..

        Dear Roberto,

        Thank you for your email.

        Barclays have found a new lounge supplier which will be taking over from Airport Angel. For your new membership card, you will need to contact Dragon Pass on 0333 220 5599.

        All AA Barclays memberships will expire on the 29th November – cards will not be valid passed this point.

        Barclays are in the process of communicating with all of their customers regarding the provider switch.

        I hope this answers your query but please do not hesitate to contact us again if needs be.

        Regards

        John Gregory | Airport Angel Support
        CPP Group Plc – Travel Services

  • Simon says:

    Totally agree. I went there last month using lounge club. Did a bit of work when I eventually found a socket that worked. Left for my flight feeling slightly robbed.

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