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Plaza Premium loses management of the Cathay Pacific lounge at Heathrow Terminal 3

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Plaza Premium confirmed to us this week that it is no longer managing the Cathay Pacific lounge in Heathrow Terminal 3.

We had heard rumours of this from readers in the last couple of weeks, along with more worrying reports about a deterioration in food quality and service.  I don’t know who has replaced Plaza Premium – Accor manages the nearby Qantas lounge so it could be them – or who initiated the move.

Plaza Premium dropped from management of Cathay Pacific lounge Heathrow

The Cathay Pacific First Class lounge was, by far, the best option for a British Airways Executive Gold member flying out of Heathrow Terminal 3I reviewed it here.  You’d be a mug to use BA’s Galleries First lounge, which I reviewed here.  Let’s hope that the recent feedback reports are only a transitional blip.

(Before anyone asks, if you have a British Airways Executive Club Silver card then I tend to recommend the Qantas lounge in Terminal 3, purely on grounds of scale.  The Cathay Pacific Business lounge is smaller but quieter.  Unless you are looking for a specific drink, item of food or magazine there is no logical reason to go near the American Airlines or British Airways lounges.)

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Comments (137)

  • sedgie252 says:

    OT: BA Amex account website.
    When I click on “View earned Avios”, “Avios to be transferred” or, on the resulting page, “Transactions” I always get the message in red “We are unable to complete this request at the present time”.
    Does anyone else experience this? Is there perhaps a setting I need to change?

    • Rich says:

      It’s buggy. It comes and goes, but it works some of the time! Have you got the app?

      • Alan says:

        I find Amex app even worse unfortunately – can never see points earned on spend, only bonuses!

      • sedgie252 says:

        Thanks Rich. I have got the Android app but that doesn’t show it either. I’ve had my card for 2-3 years now, never seen my Avios details!

      • sedgie252 says:

        I’ve tried various Windows machines (different versions of Chrome), Chrome on Android phones and the Android app. Or was your comment intended as a joke mark2?

        • mark2 says:

          Not a joke; sarcasm perhaps. It seemed to me that you were using a phone. I use Edge and rarely have a problem.

  • Rich says:

    OT Anyone with Barclays Premier Rewards.

    Free bottle of Prosecco at Majestic. Today/ tomorrow only.

    • Joe says:

      Thanks!

    • Rich says:

      Week, that went splendidly well.

      Apparently the voucher must be redeemed instantly once you activate it. If you lock the screen, it shows as used. Genius!

      Way to make someone go from feeling relatively neutral about Barclays to negative -installing!

    • Rob says:

      Worth noting that Vodafone has launched their new rewards scheme this week. Log in via the usual app. Free Costa coffee for everyone at the moment.

      • Anna says:

        I’m thinking of moving to Vodaphone, apparently they have just launched a SIM only deal for £13 per month giving 20G of data!

      • AlexT says:

        I redeemed a tesco reward on a bag of Cadbury candy. Best part was the reward itself was in the form of a giftcard… candy was 1 GBP, giftcard was 1.5. Something tells me it would have worked without the candy having been added to my shopping cart too…

  • Stoneman says:

    OT:

    Anyone got any news on whether Qatar will be holding one of their stupendously cheap sales again in Janaury?

  • Neil says:

    OT: Just called Avios to use my last upgrade voucher and they told me the entire system is offline….That doesn’t fill me with hope!

  • Anton L. says:

    OT: Hilton Mallorca appears to be leaving the chain. “Please note that as of December 31, 2018, Hilton Sa Torre Mallorca Resort will cease to operate as a Hilton hotel. As a result, stays booked past this date will not accrue Honors points. Please contact the hotel direct in case of any questions.”

    • Peter K says:

      Boo. Couldn’t make it this year, looks like it won’t be next either!

      • Rob says:

        Good spot, thanks. It was always a bizarre Hilton property though. Not many Hilton’s have an 18th century windmill in the grounds ….

        • Big Ernie McCracken says:

          and the Hilton Coylumbridge in Aviemore ceases being a Hilton on 19 December. Got a points booking in January so not sure if I will get a free breakfast as Gold.

  • marcw says:

    ALERT JUICY REDEMPTION: Flying Blue Promo award to Mexico City – travel in February/March: 26.500 Flying Blue miles one way in BUSINESS.

  • AlexT says:

    OT: How do people usually book Miles & More business class redemptions? I looked at US west coast redemptions online and there are barely any J seats out there on LH or other *A carriers. When I looked at comparable dates on the UA website, I can see plenty of availability in all classes. Is there a trick to this (e.g. searching on UA and then calling M&M if operators see more availability than is available online?)

    Thanks in advance for the advice.

    • Rob says:

      Have you looked out of Munich and Dusseldorf too? Often easier than FRA.

      • AlexT says:

        Have so far looked directly out of LHR / LON, hoping to score a redemption on UA / ANZ / etc. Honestly, can’t be bothered with doing positioning for a redemption…

        • marcw says:

          You may be lucky booking, like a few days in advance. But don’t expect anything interesting so far ahead.

        • AlexT says:

          It’s more of a question on the M&M booking site. Does it show accurate inventory or are phone agents able to access additional seats? Honestly, the M&M site makes BA’s look like a total gem…

    • Lady London says:

      Berlin has often had a lot of choice on the Meilenschnaeppchen sales. So I would guess you might find availability out of there, if anywhere.

      I’ve always found slightly higher prices and worse availability on MUC than FRA for Transatlantic when I’ve looked. Had always thought it was because MUC was always a much nicer airport than FRA to transit through.

  • Jill says:

    Had to change my flight home from Abu to Dubai. Unfortunately plane is a 777 200 with 17 f seats. Full choice of seating except row 1.

    Can anyone advise best First seats on this plane? Also does anyone know what is in the large space behind row 2?

    Thanks