Amex confirms it WILL pay £45 cashback on Economist subscriptions via the Avios offer

This article is closed to new comments. Feel free to ask your question in the HfP forums.

• Peter K says:

  11 Jun11 June 12:56

  What a mess.

  • CarpalTravel says:

    11 Jun11 June 14:38

    This ^^^

• Phil says:

  11 Jun11 June 13:03

  Was just about to cancel just now… I’ll hold off a week.

• steve says:

  11 Jun11 June 13:15

  Frustrating for those of us that contacted Amex, were given less-than-stellar customer service (in my case, accusing me of retrospectively saving the offer) and ended up cancelling the subscription for a PARTIAL refund (for fear of the Avios positing and the transaction becoming non-refundable). What about the amount that I won’t be refunded for the week of Economist (not to mention my time)?

  Another thing to watch out for is that, because I subscribed early in the day (sometime between 6 and 7), it registered in Amex’s system as being the previous day. So it looked to Amex like I had subscribed on one day and then registered for the offer the following day (whereas I registered for the offer, then promptly subscribed). Probably best to save the offer to your card (if indeed you ever bother again), and then wait a day or two to use it.

  I think it’s fair to assume that I won’t be eligible for any Economist new subscriber offers (through any channel) for a while now. A shame because I do actually like the Economist (I subscribed for many years) but can only really justify it when there’s an offer running.

  • Rhys says:

    11 Jun11 June 13:18

    Yes, very frustrating. Are you able to call the Economist and ask them to re-instate your subscription and explain the situation?

  • Harry T says:

    11 Jun11 June 13:49

    You could have just calmed down and waited a bit for the offer to trigger? Sometimes the rebate takes a while and Amex usually ask you to wait up to 90 days.

    • meta says:

      11 Jun11 June 14:03

      There is a cooling off period of 14 days and more than 8 days have passed. To wait another 5-6 days would be very tight.

      I managed to get all the money back yesterday because I never activated account, just signed up so I argued that and they relented. I’ll sign up my partner now.

    • steve says:

      11 Jun11 June 16:45

      Yes, I could have. But the issue here is that as soon as the Avios are posted, whenever that might be, the transaction is non-refundable. At that point we are at the mercy of whatever Amex decides – and based on my conversations with multiple Amex agents, I did not get a good feeling that they would do the right thing.

      It’s a judgement call – and I called it wrong, yes. But there was also risk in not doing anything.

• TGLoyalty says:

  11 Jun11 June 13:41

  1) why I said people were jumping the gun
  2) why I said I didn’t believe the call centre staff.

• BSI1978 says:

  11 Jun11 June 13:55

  Just decided to take the plunge and the Amex confirmatory email arrived mere seconds after the charge was processed!

  Whatever fixes’ they have made appear to have worked.

• DJ says:

  11 Jun11 June 14:16

  When can we expect to see the 15,000 avios in our British airways account? Thanks

• SteveJ says:

  11 Jun11 June 14:21

  Does anyone have the Economist sub via Kindle? How well does it work? Was tempted to go print edition unless kindle works well

  • BuildBackBetter says:

    11 Jun11 June 14:38

    Can we use one of these offers on kindle? That would be brilliant

    • SteveJ says:

      11 Jun11 June 15:06

      I was assuming that the digital subscription would work on Kindle, though have no experience of it, hopefully someone has!

• Ben says:

  11 Jun11 June 14:37

  Interestingly, I got Amex confirmation before I’d actually clicked the “Confirm Purchase” button last step (this may have just been to confirm marketing preferences).

  Anyways, thanks for confirming: I’ve been after a good deal on the digital/audio sub for while out with the dog!

This article is closed to new comments. Feel free to ask your question in the HfP forums.