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  • JoeH 2 posts

    Despite my best efforts over chat and phone, they had no interest in offering me a retention offer for my BA PP of 5 years. Just threats of losing the voucher and any pending avios. Maybe they don’t care as I recently signed up to the Platinum?
    Anyhow, and so the 24 months count down begins.

    Hbommie 220 posts

    That’s interesting @JoeH, I have an anniversary coming around soon and was going to try for a retention.

    jdbeds 6 posts

    Thought I’d post here as there doesn’t appear to be a specialist Marriott Bonvoy retention page on the forum, probably because they don’t normally offer one! I did just call up to cancel the card and they did offer 2000 bonus points for £2k spend over the next 3 months. Not earth-shattering, but enough to retain me for the moment.

    neekhales 7 posts

    Not sure if this is the “90 day” rule — but tried to downgrade from BAPP today to BA Blue card and was told no, to wait, as offer hasnt appeared yet.

    Is this documented anywhere else? I converted up from Blue to BAPP on July 11 2022. Member since 2012.

    JDB 4,663 posts

    Not sure if this is the “90 day” rule — but tried to downgrade from BAPP today to BA Blue card and was told no, to wait, as offer hasnt appeared yet.

    Is this documented anywhere else? I converted up from Blue to BAPP on July 11 2022. Member since 2012.

    It is not documented anywhere because there is no specific provision to allow you to upgrade/downgrade between the BA Amex free and paid cards – it is at the discretion of Amex. The same applies with Barclaycard which either offers the option in the app or not and HSBC + Virgin usually require you to cancel and reapply. Amex has historically been overly generous in allowing this dance but now appears, unsurprisingly, to be tightening the rules so as not to act to the detriment of the paying cardholder base.

    neekhales 7 posts

    Fair enough and thanks for the reply… this site does seem overly confident then in the ability to move up and down. I must keep it/one BA branded AMEX for the companion voucher to remain usable/active, I think?

    barracuda 33 posts

    Got offered 10k avios for £3k spend in 90day period.

    Phoned up this afternoon, it is the 3rd day of yr3 on the PP card – just asked for a downgrade, had timed it this way as purposely triggered the voucher on the last day, and waited for it to post which it did this morning – they were happy to process then the agent said if you want there is an offer (as above) and to call back once I hit the spend target to downgrade – seemed he knew what I was up to.

    rashomon 75 posts

    I’m 8 months into my Platinum card and thinking of cancelling … I’ve got a lot of utility from it this year due to travel but not so sure I’ll get the value next year.

    I could be convinced to hang on if they offer a sweet amount of MR points to retain me though 🙂 Just wondering what the current retentions are looking like and if anyone has any tips on how best to contact and what to say when cancelling?

    RonnieB 297 posts

    Fair enough and thanks for the reply… this site does seem overly confident then in the ability to move up and down. I must keep it/one BA branded AMEX for the companion voucher to remain usable/active, I think?

    No I don’t think that is the case

    Reney 792 posts

    I’m 8 months into my Platinum card and thinking of cancelling … I’ve got a lot of utility from it this year due to travel but not so sure I’ll get the value next year.

    I could be convinced to hang on if they offer a sweet amount of MR points to retain me though 🙂 Just wondering what the current retentions are looking like and if anyone has any tips on how best to contact and what to say when cancelling?

    there is whole thread on this:
    https://www.headforpoints.com/forums/topic/platinum-retention-offers/

    JDB 4,663 posts

    Fair enough and thanks for the reply… this site does seem overly confident then in the ability to move up and down. I must keep it/one BA branded AMEX for the companion voucher to remain usable/active, I think?

    No I don’t think that is the case

    @Ronnie B do you have any evidence for this or are you guessing?

    Hbommie 220 posts

    Via chat, 10k for £3k spend in 90 days. Not bad.

    RonnieB 297 posts

    Fair enough and thanks for the reply… this site does seem overly confident then in the ability to move up and down. I must keep it/one BA branded AMEX for the companion voucher to remain usable/active, I think?

    No I don’t think that is the case

    @Ronnie B do you have any evidence for this or are you guessing?

    @ JDB I thought it was widely accepted that you didn’t need to keep the BAPP in order to use the 241 voucher once it was in your BA account, paying with a Platinum card would work fine. Are you saying that’s not the case?

    JDB 4,663 posts

    @Ronnie B Much has been written about this and everyone seems to assume that past practice will continue forever. The rules say you can’t cancel and keep the better voucher, Amex has stepped up its warnings on the subject and the new voucher increases the unfairness (in the regulatory and moral sense of the word) on those who pay the fee and there are increasing complaints about the inability to use the voucher. We are also seeing Amex clamping down on other things, so all in all the risks has, in my view increased markedly. Apart from anything else, when the BAPP is the one card in your portfolio with a real USP why give it away for a fraction of the fee while at the same time acting to the detriment of the payers?

    RonnieB 297 posts

    @Ronnie B Much has been written about this and everyone seems to assume that past practice will continue forever. The rules say you can’t cancel and keep the better voucher, Amex has stepped up its warnings on the subject and the new voucher increases the unfairness (in the regulatory and moral sense of the word) on those who pay the fee and there are increasing complaints about the inability to use the voucher. We are also seeing Amex clamping down on other things, so all in all the risks has, in my view increased markedly. Apart from anything else, when the BAPP is the one card in your portfolio with a real USP why give it away for a fraction of the fee while at the same time acting to the detriment of the payers?

    Fair point well made.👍

    JDB 4,663 posts

    Fair enough and thanks for the reply… this site does seem overly confident then in the ability to move up and down. I must keep it/one BA branded AMEX for the companion voucher to remain usable/active, I think?

    No I don’t think that is the case

    @Ronnie B do you have any evidence for this or are you guessing?

    @ JDB I thought it was widely accepted that you didn’t need to keep the BAPP in order to use the 241 voucher once it was in your BA account, paying with a Platinum card would work fine. Are you saying that’s not the case?

    Much has been written about this and everyone seems to assume that past practice will continue forever. The rules say you can’t cancel and keep the better voucher, Amex has stepped up its warnings on the subject and the new voucher increases the unfairness (in the regulatory and moral sense of the word) on those who pay the fee and there are increasing complaints about the inability to use the voucher. We are also seeing Amex clamping down on other things, so all in all the risks has, in my view increased markedly. Apart from anything else, when the BAPP is the one card in your portfolio with a real USP why give it away for a fraction of the fee while at the same time acting to the detriment of the payers?

    Hbommie 220 posts

    @ JDB I thought it was widely accepted that you didn’t need to keep the BAPP in order to use the 241 voucher once it was in your BA account, paying with a Platinum card would work fine. Are you saying that’s not the case?

    Much has been written about this and everyone seems to assume that past practice will continue forever. The rules say you can’t cancel and keep the better voucher, Amex has stepped up its warnings on the subject and the new voucher increases the unfairness (in the regulatory and moral sense of the word) on those who pay the fee and there are increasing complaints about the inability to use the voucher. We are also seeing Amex clamping down on other things, so all in all the risks has, in my view increased markedly. Apart from anything else, when the BAPP is the one card in your portfolio with a real USP why give it away for a fraction of the fee while at the same time acting to the detriment of the payers?

    Any real life examples of people losing the vouchers from the BAEC after cancelling the BAPP card?

    JDB 4,663 posts

    @ JDB I thought it was widely accepted that you didn’t need to keep the BAPP in order to use the 241 voucher once it was in your BA account, paying with a Platinum card would work fine. Are you saying that’s not the case?

    Much has been written about this and everyone seems to assume that past practice will continue forever. The rules say you can’t cancel and keep the better voucher, Amex has stepped up its warnings on the subject and the new voucher increases the unfairness (in the regulatory and moral sense of the word) on those who pay the fee and there are increasing complaints about the inability to use the voucher. We are also seeing Amex clamping down on other things, so all in all the risks has, in my view increased markedly. Apart from anything else, when the BAPP is the one card in your portfolio with a real USP why give it away for a fraction of the fee while at the same time acting to the detriment of the payers?

    Any real life examples of people losing the vouchers from the BAEC after cancelling the BAPP card?

    If you want to be the guinea pig for this to happen in one form or another, that’s your choice. Presumably you have noticed/read about quite a few Amex changes in recent months? If you play with fire…

    Hbommie 220 posts

    @ JDB I thought it was widely accepted that you didn’t need to keep the BAPP in order to use the 241 voucher once it was in your BA account, paying with a Platinum card would work fine. Are you saying that’s not the case?

    Much has been written about this and everyone seems to assume that past practice will continue forever. The rules say you can’t cancel and keep the better voucher, Amex has stepped up its warnings on the subject and the new voucher increases the unfairness (in the regulatory and moral sense of the word) on those who pay the fee and there are increasing complaints about the inability to use the voucher. We are also seeing Amex clamping down on other things, so all in all the risks has, in my view increased markedly. Apart from anything else, when the BAPP is the one card in your portfolio with a real USP why give it away for a fraction of the fee while at the same time acting to the detriment of the payers?

    Any real life examples of people losing the vouchers from the BAEC after cancelling the BAPP card?

    If you want to be the guinea pig for this to happen in one form or another, that’s your choice. Presumably you have noticed/read about quite a few Amex changes in recent months? If you play with fire…

    So thats a no then? I’ve got plenty of 241’s and lost a few over the years, so one more wont hurt.

    JDB 4,663 posts

    @Hbommie I’m not sure if I understand your logic in drawing comfort from the fact it may not have happened yet, but you are wise to be so philosophical; many will unjustifiably be up in arms if/when any of the loopholes (aka their entitlement) are closed. There are plenty of signs of change. There may be differences between regular upgraders/downgraders and cancellers. We’ll see what happens.

    Hbommie 220 posts

    I’m sure things will change, they always do, and that’s part of the ‘fun’ with this game. Player 2 is more cautious than I am and has never cancelled/downgraded so we have a mix in our household.

    Which is why I posted (back on thread) the retention offered via chat, it’s on their card not mine.

    ringingup 184 posts

    I asked yesterday and I was told that the only option would be to downgrade to the free card.

    I was told told than I can try again on the 27th of this month. Apparently the agent saw a message saying that no retention offer would be available until then.

    chavdinho 3 posts

    Newbie posting, just offered 35000 points with no questions asked after calling to cancel/downgrade. Agent stated no downgrade available or showing, so either take it or ultimately cancel. Who knew retention bonuses were a thing!

    chavdinho 3 posts

    Newbie posting, just offered 35000 points with no questions asked after calling to cancel/downgrade. Agent stated no downgrade available or showing, so either take it or ultimately cancel. Who knew retention bonuses were a thing!

    Apologies I meant to post this in the Platinum thread!

    d1ps 12 posts

    Received a rentention offer of 10000 Avios if 3000 is spent within 3 months.

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