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I’ve had the £20 fee refunded and a reasonable amount compensated as a goodwill gesture.
The person who has been handling my complaint has been really good.
It takes no time to get through to someone if using the number on the back of the card. I’ve done this a few times in the past 3 days and get through almost straight away.No £20 refund for me to date, even though I lodged a complaint a few days ago.
Agree about calling the number on the back of your card, but be advised I am still being put through to Barclays (Bank) staff who (at the time of writing and by their own admission) have no clue about handling Barclaycard queries. I was still getting bounced from department to person yesterday. They did say this was temporary, but I’d like to see it to believe it.
Once again, you are aware and acknowledge their IT is weak!! Yet continue to complicate it by cancelling and asking for more cards, and trying to use services before the card is activated !!
Eh? I have never cancelled or asked for more cards? I simply tried to activate their services after they sent me an email telling me to do so. Think you must be confusing me with someone else…
Received a letter declining my application. First time I have had a credit card application action declined 🙂. No outstanding debt/mortgage and a comfortable salary 🤷🏻♂️. Not self employed.
Curve now working after my first transaction cleared onto the card along wuth a chip and pin purchase completed.
If you trry with 0 transactions it fails.Still waiting for the (replacement) card. £14k credit limit but in reality is there likely to be a problem making a £12.5k payment? Not paid that much in one go on a cc before.
Curve now working after my first transaction cleared onto the card along wuth a chip and pin purchase completed.
If you trry with 0 transactions it fails.That’s interesting and would explain why my 3DS verification is working all of a sudden.
Still, if we’d have listened to Barclays and waited 6 days…Received my card today in good shape after applying at the start of the month. No issues activating it via the app and my first transactions have worked online albeit I had to confirm them via the app.
Reasonably pleased and was expecting more hassle given the comments on this thread.
Good luck everyone
Day applicant, they have acknowledged that my card has not even been sent yet but are refusing to refund the £20 fee because the account is “open”. Much like having gym membership yet the front door being permanently locked. Dealing with their support staff make it even worse as they are slow, utterly clueless and extremely unhelpful. They are actually managing somehow to make Santander look good.
This is proving to be a spectacularly miserable experience. I truly, honestly, wish I had never bothered.
Pathetic.
Day applicant, they have acknowledged that my card has not even been sent yet but are refusing to refund the £20 fee because the account is “open”. Much like having gym membership yet the front door being permanently locked. Dealing with their support staff make it even worse as they are slow, utterly clueless and extremely unhelpful. They are actually managing somehow to make Santander look good.
This is proving to be a spectacularly miserable experience. I truly, honestly, wish I had never bothered.
Pathetic.
Sorry to hear this.
Have you already tried calling this number? 0800 161 5309
If not, please do so and ask to raise a formal complaint. They will transfer you to another team who can do that and give you a ref number.
I have got through with almost no waiting time on each occasion this week.Day 1 applicant, they have acknowledged that my card has not even been sent yet but are refusing to refund the £20 fee because the account is “open”. Much like having gym membership yet the front door being permanently locked. Dealing with their support staff make it even worse as they are slow, utterly clueless and extremely unhelpful. They are actually managing somehow to make Santander look good.
This is proving to be a spectacularly miserable experience. I truly, honestly, wish I had never bothered.
Pathetic.
Sorry to hear this.
Have you already tried calling this number? 0800 161 5309
If not, please do so and ask to raise a formal complaint. They will transfer you to another team who can do that and give you a ref number.
I have got through with almost no waiting time on each occasion this week.Thank you. I haven’t yet as honestly, I simply couldn’t face it nor have the time. I did it via chat so I could screenshot their refusal to refund. I will do it tomorrow and will definitely be raising a complaint. Whilst I am not one for over dramatising things, I am so frustrated about this. I am pretty sure there is a word for when money is taken without providing the service it was meant to pay for….
So please help. I was accepted on March 3. Received tons of emails and a pin but no card yet. Are you supposed to contact them? Best way?
Applied on 28 Feb. I’ve had several emails, including one about a statement, and my pin arrived a week ago but no card yet. Currently on the phone with Barclaycard. Afer 50 minutes hold I got through, the lady was able to find my account but she could not access it. On hold again while she speaks to a specialist team.
The lady seems to be using a chat facility to talk with someone else in Barclays, it’s a painful process. Apparently the card was issued on 1 March. So they assume it is lost in the post and are issuing a new card. 4-5 days for new card to arrive.
There is a £20 membership charge on my account already, I’m asking for this to be removed as it doesn’t make sense to charge me for a card that has not been actived yet.
Also trying to confirm that the 3 month welcome bonus period has not started yet and won’t start until I activate the card.
Now been on the call 1 hour 15 🙁
£20 refunded 🙂
3 month period started on 28 Feb. Apparently card policy means this cannot be changed or delayed. Seems grossly unfair as I have no card yet and probably won’t receive the replacement card unitl circa 18 March but they weren’t budging on it. @Rob can you apply any pressue on Barclaycard about this?
For anyone else who has not received your card, I suggest ringing but make sure you are free for 90 minutes!
No card for me today, original or replacement.
I’m not sure I want the card any more. It seems that people who have received the card are having issues with:
Activation
3D Secure
Making payments
Registering for the Apple offersThe product does not seem fit for purpose and I think Barclaycard should withdraw it until the issues are solved.
HfP silence is deafening. After all we signed up at launch due to the hype HfP generated. The Barclaycard ads should be pulled.
why did you need to phone up and cancel and have a new card re-sent before the first one arrived. You couldn’t just be patient??
I applied 3rd March, PIN arrived 14th March, Card arrived, activated, used and set up in app on 15th March.
Seems a fairly decent process to me.
The main issue seems to be people complaining and cancelling cards when they haven’t arrived after a few days !! Which then creates further problems….
Where did it say the monthly fee was £15?
17 questions about the new Barclaycard Avios credit cards, answered
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A £20 per month fee (reduced to £15 for customers who hold Barclays Avios Rewards via their current account)
My understanding of this is, that you will always get charged £20 on your Barclaycard but you get a £5 ‘refund’ as a separate transaction into your Barclays Premier account.
Which I believe no one has yet received, despite being charged the £20. Would have thought this would happen once a CC statement has been created, but that doesn’t seem to be the case either. Given we’ve all already received the first one.
Received card yesterday having applied on first day. Couldn’t activate card because evertime I tried it asked me for the securtiy number for a card with different last 4 digits to mie which I entered. Can only assume this is because the card I recevied was canncelled and a new one is in the post but it is a total shit show nonetheless.
My wife and I have both now received our cards and activated them. No problem with the process, but not happy that the start date is the 1st March, and the app confirms the target date for the 25k bonus is 1st June – shaving over 2 weeks off the 3 months.
That’ll be a call to them in thre morning.
why did you need to phone up and cancel and have a new card re-sent before the first one arrived. You couldn’t just be patient??
I applied 3rd March, PIN arrived 14th March, Card arrived, activated, used and set up in app on 15th March.
Seems a fairly decent process to me.
The main issue seems to be people complaining and cancelling cards when they haven’t arrived after a few days !! Which then creates further problems….
The main issue? Hardly.
The main issue seems to be people complaining and cancelling cards when they haven’t arrived after a few days !! Which then creates further problems….
The main issue? Hardly.
Yeah… How exactly is calling up after 10 days while all the comms say ‘Your card is in the post and will arrive within 3-5 working days’ the main issue here? I think that’s actually pretty reasonable. Especially when you put into consideration that at this point, you’ve already been charged a fee and lost weeks of SUB period.
Just had a call back from a Complaints Handler in which they agreed to refund the pre-receipt-of-card £20 fee without any further quibbles – so definitely worth putting in a complaint if the first agent that you speak to refuses to remove this.
I called the number @Aston100 you provided and the first agent attempted to put me through to the complaints department but ended up dropping me. Calling back I got through to one of the best customer service people I have ever spoken with. She was totally understanding, extremely helpful and whilst needing to speak to other areas, constantly kept checking back with me to update and make sure I was still there + ok to hold. It was a long call.
Eventually the £20 was refunded, existing card cancelled and a new one ordered. I wasn’t worried about the card, more the billing for a service I cannot use, but they couldn’t track the card so wanted to cancel it to be safe. Of course, an hour after I got off the phone my original one plopped through the letterbox. Typical.
It (and all the paperwork within the accompanying sleeve) looked like it had been used to polish a concrete floor, so hopefully the next one will be better. Clearly the damage is being done by a machine, presumably at the company despatching them.
Here’s hoping I don’t have to wait three weeks for the next card. Barclaycard should let the lady who helped me today run the department though, I am certain she would whip it into shape in no time.
Day 1 applicant, at risk of angering StantheTroll, I called up on Tuesday, 2 weeks after originally applying, advised as some others on here that the card was never sent. The old, deactivated card has now arrived, predictably shredded to bits. Has anyone who requested a replacement card had it come through yet?
So I had 48 hours of success – Curve and everything. Then this morning, not only was I blocked from my Barclaycard app, but now I can’t access my Barclays account, either via the app or online.
3 calls with Barclays and they concluded they’ve broken something whilst trying to merge the Barclays account & Barclaycard account, and now it needs to go to a technical team for ‘a few days’ to fix. ‘Wow this account is a mess’, were the words of one advisor.
If you have both Barclays and Barclaycard, perhaps don’t ask them to try and link the accounts if you don’t want to cause carnage (all it does is allow the Barclaycard to show up in the main app).
*sigh*
So I had 48 hours of success – Curve and everything. Then this morning, not only was I blocked from my Barclaycard app, but now I can’t access my Barclays account, either via the app or online.
3 calls with Barclays and they concluded they’ve broken something whilst trying to merge the Barclays account & Barclaycard account, and now it needs to go to a technical team for ‘a few days’ to fix. ‘Wow this account is a mess’, were the words of one advisor.
If you have both Barclays and Barclaycard, perhaps don’t ask them to try and link the accounts if you don’t want to cause carnage (all it does is allow the Barclaycard to show up in the main app).
*sigh*
I’ll count myself lucky that both accounts were linked seamlessly without any action!
My wife and I have both now received our cards and activated them. No problem with the process, but not happy that the start date is the 1st March, and the app confirms the target date for the 25k bonus is 1st June – shaving over 2 weeks off the 3 months.
That’ll be a call to them in thre morning.
Made the call, more than one infact. Rebuffed on the £20 and the expiry date of the Avios offer, at least so far. The agent confirmed what we all pretty much know, the problem was caused by the card “supplier” not actually supplying anything. I’ve pushed back and if that also gets rebuffed it becomes a proper complaint.
They will capitulate, they don’t have a leg to stand on from an FCA TCF point of view, and financial promotions must be “fair, clear and not misleading”. They patently missed the target if the result is paying for a service you don’t get and 3 months actually being 20% less than that.
Made the call, more than one infact. Rebuffed on the £20 and the expiry date of the Avios offer, at least so far. The agent confirmed what we all pretty much know, the problem was caused by the card “supplier” not actually supplying anything. I’ve pushed back and if that also gets rebuffed it becomes a proper complaint.
They will capitulate, they don’t have a leg to stand on from an FCA TCF point of view, and financial promotions must be “fair, clear and not misleading”. They patently missed the target if the result is paying for a service you don’t get and 3 months actually being 20% less than that.
Not a great start. Received mine today and I’m nearly three weeks down on the three months. Given the problems I would expect them to give all early applicants a grace period on hitting the bonus threshold and fees.
Have any existing customers who switched card via the App received their card yet? I switched type on 2nd March, my statement date is 17th, was told I should get a new card just before that and my account will change to an Avios credit card from the next statement. 17th the card changes in the app to the Avios one, but its the 18th and I have no new card still. Not sure if I should wait it out or contact Barclaycard.
Day 1 applicant, at risk of angering StantheTroll, I called up on Tuesday, 2 weeks after originally applying, advised as some others on here that the card was never sent. The old, deactivated card has now arrived, predictably shredded to bits. Has anyone who requested a replacement card had it come through yet?
Also day 1. Replacement card arrived 18th in good order exactly five days after speaking to them. Activated and working fine.
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