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Review of Swissport lounge, Heathrow Terminal 3

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EDIT:  The Swissport lounge closed down in 2016 and was replaced by the new impressive Club Aspire lounge which is reviewed here

This is my review of the Swissport lounge in Heathrow Terminal 3.

I flew to Helsinki last week to test drive the new Airbus A350.  As Finnair fly from Heathrow Terminal 3, I had five lounge options:

I decided to visit them all!  Yesterday I reviewed the No 1 Lounge lounge.

After my visit I walked next door to the Swissport lounge.  You can access this with a Priority Pass (via Amex Platinum, or you can buy one) or Lounge Club card (via Amex Gold). You also pre-book access to the Swissport lounge for cash via their website.

This could actually have been a very short review – don’t go there!

(Technically, I should remind readers that you will collect a Lounge Miles stamp for visiting the lounge.  Swissport is actually paying you 70p for popping in.  I am not so desperate for 70p.)

Given the discerning nature of Head for Points readers, I will provide some additional photographic evidence of why you shouldn’t go there.  Remember that next door is No 1 Traveller with its cinema, games room, library, buffet, full bar and cooked to order bistro options ….

This is the main seating area (look, no guests!):

Swissport lounge Heathrow Terminal 3 review

Here is a side area:

Swissport lounge Heathrow Terminal 3 review

Here is food selection – crisps or cheese and crackers (as I wanted to test something from each lounge, I had my little pre-packed bit of cheese with my pre-packed crackers):

Swissport food review Heathrow Terminal 3 lounge

Here is what I assume someone once thought would pass for a funky seating area:

Swissport lounge Heathrow Terminal 3 review

I didn’t get a picture of the bar.  To be fair, there is no shortage of alcohol – which is good, because you would want to pour yourself a stiff one if you’d paid to come here.  The alcohol is also self-pour, whilst No 1 Traveller insist on pouring for you.

I should also say that Aspire / Swissport / Servisair lounges usually come with a good range of reading material and this was no exception.  It was the only place I found an Economist, for example.  The rest of it is just dismal and depressing, frankly, and you would be better off in the main terminal.

If you have a Priority Pass card, head for No 1 Traveller.  End of discussion.

No 1 Traveller is not in Lounge Club.  If you have a Lounge Club card via Amex Gold with two free lounge visits loaded, please do not use them here unless they are about to expire.  There are far nicer lounges out there.

Next time, I begin my tour of the three oneworld lounges in Heathrow Terminal 3 …..

Comments (28)

  • Kim says:

    Oh dear, we fly from Terminal 3 on Saturday morning and return from Councourse F in Miami next month. I was hoping to use our free Lounge Club passes but both available lounges seem to be missable. The Club America one in Miami has been described as the worst lounge in the world! Beginning to wonder if Lounge Club is a perk worth having?

    • harry says:

      I guess you saw the No1 review yesterday? You can buy lounge passes for £12.50 net on the Avios site.

      • Kim says:

        Yes thanks Harry, we’ve done that before and found the lounge really worth while. I was just hoping to use our free Amex lounge passes.

  • harry says:

    Yep – bit harsh by our Editor in Chief! lol

    Not so bad on the alcohol front, not over-crowded, bit of cheese & crackers always welcome, good reading material selection, away from the madding crowds.

    • Raffles says:

      Not harsh at all.

      Got Priority Pass? Go to No 1

      Got Lounge Club free passes left? Save them for somewhere else

      Want to pay cash? Take your money into the terminal (or No 1) where you get a far better deal.

  • Graeme says:

    Is it harsh? Certainly as a leisure traveller I expect something a little ‘premium’ from a lounge. This hardly seems premium!

    • harry says:

      Would premium alcohol count? If it’s self-pour, then JWBL whisky would be a major plus, for example. Raffles normally notes details astutely – could you fill us in on the booze?

      Whisky
      Single malt whisky
      Cognac
      Champagne
      Wines

      Would do it 🙂

  • harry says:

    I still think there’s a case for doing a note on the Barclays Dragonpass lounge card.

    6 visits for £13.50.

    • Rob says:

      Only relevant to 20% of the readership at best and goes against the spirit of the offer.

      For info, I was told today – possible incorrectly, but the person who told me was told by a lounge employee – that all Airport Angel cards will stop working on 31st December irrespective of the date on them.

      • Roberto says:

        I had this emailed to me today from airport angels regarding their Barclays’ branded cards .. I know many of us have there via a “wheeze” but it seems as if its come to an end.. There is another thread about this somewhere and I will update that too if I can find it..

        Dear Roberto,

        Thank you for your email.

        Barclays have found a new lounge supplier which will be taking over from Airport Angel. For your new membership card, you will need to contact Dragon Pass on 0333 220 5599.

        All AA Barclays memberships will expire on the 29th November – cards will not be valid passed this point.

        Barclays are in the process of communicating with all of their customers regarding the provider switch.

        I hope this answers your query but please do not hesitate to contact us again if needs be.

        Regards

        John Gregory | Airport Angel Support
        CPP Group Plc – Travel Services

  • Simon says:

    Totally agree. I went there last month using lounge club. Did a bit of work when I eventually found a socket that worked. Left for my flight feeling slightly robbed.