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Plaza Premium lounges has a loyalty scheme – and free Priority Pass visits count

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The Plaza Premium Group is a Hong Kong based company specialising in premium travel services including airport transit, meet and greets, airport dining and airport lounges.  They have carved out a strong niche at Heathrow for premium third party lounges.

Plaza Premium has its own loyalty scheme, Arrturre.   To be honest it is fairly underwhelming at the moment but if you are a regular visitor you might as well sign up.

You can find out more on their website here.

Currently there are 45 lounges worldwide included in the Arrture loyalty programme of which SIX are in Heathrow:


T2:  Rob reviewed the departure lounge in Heathrow T2 here and here and it is pictured below.  We looked at the T2 arrivals Lounge here.  

T3:  I reviewed the T3 arrivals lounge (the old Delta arrivals lounge) here 

T4:  Our review of the impressive Plaza Premium departure lounge in Terminal 4 is here and the equally smart arrivals lounge is reviewed here 

T5:  Rob looked at the new Terminal 5 departure lounge here 

Arrture is a pretty simple programme and reminds me a bit of coffee cards.  For every lounge visit you get 100 points and 2,000 points can be exchanged for a three hours stay in participating Plaza Premium lounges.  You can also redeem for services which are not normally include in a free visit.  1,000 points gets you free use of a shower for example.

You can see the snag here.  Having to do 20 lounge visits to get a free visit is not hugely generous!

There are, however, other ways of picking up Arrture points:

  • Get 150 points with every Blacklane chauffeur ride
  • 5 points for every $2 spent at
  • 1 point for every $1 spent at

The Aerotel hotel, which Plaza Premium is due to open in Heathrow Terminal 3 soon, will also allow you to earn points.

Plaza Premium Arrture loyalty scheme

The interesting bit is that you can enter the lounge for free using your credit card, Priority Pass, Lounge Club or other lounge network card and will still receive 100 points per visit.  Once you’ve got 2,000 points you can claim your voucher and give it to family or friends.

Whilst the Heathrow Terminal 5 lounge is NOT in Priority Pass or Lounge Club, you can get free access for yourself and a guest by showing an American Express Platinum charge card at the door.  It is also part of the DragonPass network.

As a member you will also receive a 15% discount on Plaza Premium lounge spa treatments, as well as a 15% on the ‘walk up’ rate if pay on the door for a lounge visit.

Arrture points have a three year hard expiry.  They are not extended by activity and are expired after three years if not used.

You can find out more online here.

PS.  The competing Aspire loyalty scheme, LoungeMiles, remains suspended despite promises that it would be back this year

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  1. Nigel the Pensioner says:

    Make sure you have the app on your phone to show, or your membership card as points cannot be retrospectively added. As Rob says, the rewards are completely underwhelming!!

  2. Nigel the Pensioner says:

    Whilst the Heathrow Terminal 5 lounge is NOT in Priority Pass or Lounge Club, you can get free access for yourself and a guest by showing an at the door
    An what? An apple??

    • Amex Platinum card. Disable AdBlock.

    • As we have said many times before, some Adblocker and browser combinations now make most links on HFP disappear. You need to whitelist us. It’s a bit odd if you only just noticed though since 90% of our articles would have been incomprehensible for the past 3 months …!

  3. You can only join at participating lounges by filling in a form on-site.
    uhm…you sure? or maybe I misunderstand this part. I signed up Arrture membership online without problems?

  4. ankomonkey says:

    If at Hong Kong Airport, I wonder if you can lounge hop on the Amex Plat/Priority Pass and pick up several hundred points from one flight airport visit.

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