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How to check the balance of your British Airways eVoucher online

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Do you have a British Airways eVoucher or Future Travel Voucher from the pandemic, and want to know how much money is left on it?

Better late than never, British Airways has finally introduced the ability to check the value of an eVoucher.

All Future Travel Vouchers should have been converted into eVouchers by now.

BA British Airways evoucher balance check

If you had a Future Travel Voucher issued between March and November 2020, British Airways will let you cash these in if you request it – see here. This is because it has been decided that British Airways may (ahem) not have been acting fully within the law when advising you on your refund options.

Of course, being British Airways, it is a bit of faff to check your eVoucher balance.

You need to go to this page of ba.com and input your email address.

Does the balance of your voucher(s) then display on screen? Of course not. British Airways will send you an email to tell you how much money is left on your eVoucher.

It’s progress of sorts though ….

Under the current rules, eVouchers must be used by 30th September 2023. I suspect we may see some flexibility on this as the deadline approaches.

British Airways lounge loads

Check how busy the British Airways Heathrow lounges are

I’m not sure who originally posted this, but via our forum we discovered a link to this site.

It shows the current passenger volumes in the British Airways lounges at Heathrow Terminal 5. A screenshot is above, taken at 10am yesterday.

Given how far apart the Galleries North and Galleries South lounges are, it could come in useful when deciding which way to go. I doubt many people can face the walk from North to South, or vice versa, if they arrive in one and find it busy.

It is also a reminder that, if your flight departs from the 5B or 5C satellites, the Galleries lounge in Terminal 5B is virtually certain to be quieter than those in the main terminal.

You can check the lounge loads here.

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Category

British Airways and Avios

Comments (81)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Robert says:
    16 Aug16 August 08:21

    I like the lounge capacity indicator, although shame it’s missing the CCR…

    • Alex G says:
      16 Aug16 August 08:43

      Does CCR ever reach capacity? It was busy when we were there early last month, but we had no trouble finding seats or getting served. And that was when AA were still flying out of T5. I imagine it is quieter now that AA are back at T3.

      • Robert says:
        17 Aug17 August 07:17

        Reach capacity probably not, but I’ve been in there when it’s been incredibly busy.

  • Ruth4325 says:
    16 Aug16 August 08:34

    I had a BA flight cancelled in June for which I had used e vouchers. I did not get new voucher numbers issued and it looks like the old numbers aren’t valid any more. Anyone else had this issue?

    Also – is it possible to pre book Aspire lounges? (interested in the EDI one)

    • Rob says:
      16 Aug16 August 08:50

      No.

      Oddly, Club Aspire and No1 are the same company, but Aspire and Club Aspire are separate businesses.

  • Nick says:
    16 Aug16 August 08:59

    @Rob agree totally about the faff, but actually this (and indeed the whole voucher process) is a remarkable feat given how it was all built. Everything has been done totally without IT support (because otherwise it would never actually have happened at all), instead it’s all built on a shoestring by a couple of people in rev man with no relevant training and who are far too smart to be in those roles. If I can dig it out I’ll send you a photo of the ‘voucher IT’, you’ll fall over laughing at how basic it is.

    • NorthernLass says:
      16 Aug16 August 09:08

      Could they reinstate the online refund function for reward bookings?!

    • mvcvz says:
      16 Aug16 August 10:24

      What’s “rev man”? I’m obviously not as smart as you.

      • Rob says:
        16 Aug16 August 10:47

        Revenue Management – the team of people at the airline who decide what seats should cost, and who write the algorithms that move prices around based on what competitors are doing and how quickly flights are selling (and also decide when to release extra Avios seats).

        Unlike most other businesses, flights costs have very little to do with ‘input’ costs. There are few ‘normal’ businesses where the people who set the pricing don’t talk to the people who are buying the materials and actually making the product and know what it costs to make.

    • sloth says:
      16 Aug16 August 11:24

      lets just hope they have backed up the spreadsheet…

    • Alan says:
      17 Aug17 August 23:37

      @Nick would love to see this photo!

  • Panda Mick says:
    16 Aug16 August 09:02

    So, iPhone fans…

    Open the Lounge Link on your iPhone.

    Click the square icon with the arrow pointing up.

    Scroll down and click “Add to Home Screen”. Call it lounge Queues, or something.

    You’ll never need to search for it again 🙂

    • Mike says:
      16 Aug16 August 11:19

      So, Android users…

      Open the lounge link and click on the overflow menu (the three dots, or three lines resembling a burger, depending on your browser).

      Tap “Add to Home screen” and give the shortcut a memorable name.

      Now you have the same functionality as on an iPhone for a fraction of the price 😂😉

    • G says:
      16 Aug16 August 11:29

      Thank you Panda Mick!

  • Marc says:
    16 Aug16 August 09:15

    Very interesting. Since they have the displays in T5 I was always wondering how they calculate the lounge loads. I assumed they’d use the data from lounge check-ins and (as you don’t check-out of the lounge) just keep each entry active for an average stay time of an hour or so. But as the page is hosted on livereachmedia.com it looks like the system is layered onto their CCTV footage using AI to determine loads instead. Neat.

  • CharlieUK says:
    16 Aug16 August 09:38

    The e-voucher email from BA is missing one for over £400. I just tried putting the reservation code into MMB and it comes back with a trip between Rost Island and Wainwrigh for later this year. I don’t think BA flies between those two places. It’s also saying the trip earns 110 tier points.

    • Save East Coast Rewards says:
      16 Aug16 August 10:20

      That must be the old style FTVs, these have mostly been converted to eVouchers but perhaps there’s something more complex with your voucher that prevented it from happening. Old style FTVs require phoning up to use.

    • ChrisC says:
      16 Aug16 August 10:45

      Those are some of the placer airports BA uses to keep a booking live and nothing to worry about.

      When you use the voucher and are rebooked those airports will fall off and the new TP / Avios earnings will be updated.

    • sdmcco says:
      16 Aug16 August 11:01

      If you were able to get a booking displayed on MMB by entering your reservation code and your surname and you know nothing about that booking, I’d get on the phone to BA and find out how this has happened. Security protocols should prevent this from happening, unless someone with the same surname as yours set up that booking and somehow your old booking reference was linked to the booking. Odds of that happening are 10000’s to 1.

  • Bob Smith says:
    16 Aug16 August 10:20

    You found that link (BA voucher checker) from FT (I know the guy who posted it first) Please credit him in this post

    • Rob says:
      16 Aug16 August 10:49

      No, I took it from London Air Travel (also uncredited!).

      That said, our general rule is that we don’t credit people who highlight stuff which is publicly there to be found. If you send me a note to say that, for example, Hyatt Blackfriars is now bookable, then that is a public ‘thing’. If you send me an email with a link to a page on the Hyatt website aimed at property owners which lists a number of hotels they have signed but not yet publicly dislosed, then this is not a public ‘thing’ and we’d credit whoever told us. Not saying that’s the best way but its our way.

    • ChrisC says:
      16 Aug16 August 14:06

      Actually I posted the London Air Travel link yesterday morning on here in a stand-alone thread on the BA board.

  • Sdmcco says:
    16 Aug16 August 10:54

    Just sent off my email address to see if I still have any valid e-vouchers. But now reliant on BA actually replying if I still have any valid for travel. Given the communications issues BA have had, what hope do I have that I will get a reply? From the site it implies..’No Reply’ ‘ No Valid e-Voucher’. But how do I know that is correct? What if I do have a voucher I may have forgotten about. Is there any other way of checking?

    • ChrisC says:
      16 Aug16 August 14:10

      My email yesterday was received almost instantaneously.

      Yiu can always check your email folder.

      Many of us set up spreadsheets to record issuance and then use of vouchers.

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