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What were my travel highlights and lowlights of 2016?

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There is just one article today as we gently ease back into things.   What impressed me on my travels during 2016?  And what didn’t?

What I realised when I looked back over the last year of articles is that I haven’t done much which was radically new.  By letting Anika do most of the reviews – the only comped hotel stay mentioned below is St Regis Istanbul, the rest I paid for – I missed out on a few unexpected highlights in places such as Tallinn and Bordeaux.  However, of the stuff I did do:

cavallino-bianco

My eyes are opened to family hotels

I think I did around 80 nights in hotels this year.  I only wrote about a fraction of them because I don’t write about run-of-the-mill hotels and generally keep our family trips off the site.

That said, I was hugely impressed by two family-focussed hotels we visited this year.  Both are ski properties in winter and walking properties in summer.  Near Salzburg you have Elmauhof and near Innsbruck Cavallino Bianco (photo above).  We spent an enjoyable week in each this year and will probably return to both in 2017.

There is nothing like this in the UK in terms of quality.  The village of Ortisei, where Cavallino Bianco sits, is also astoundingly pleasant.

I returned to Virgin Atlantic after 18 years

Yes, how rubbish is that.  I run the biggest UK frequent flyer website and I hadn’t flown Virgin Upper Class since 1998.

My review of Upper Class on the new 787 fleet is here.   The Heathrow Clubhouse remains very impressive (review here) – I was especially impressed by the food, as I was imagining the lounge was more design over substance – and I got another free haircut, following the one I got in 1998.  I am in two minds about the Upper Class seat but, for solo travellers, I preferred it to Club World.

Hotel revelations of the year

I was very impressed by the Waldorf-Astoria in Ras Al Khaimah (review here).  There isn’t much else to do in Ras, but if you don’t mind the hour drive from Dubai you will get an impressive five star beach hotel for substantially less than you pay in Dubai itself.

The InterContinental London O2 was also far better than I expected.  It is safe to say that this is now the best IHG hotel in the UK and I genuinely didn’t expect to be saying that when it opened.

InterContinental London O2

The Hilton Sa Torre in Mallorca also impressed and bears no relation to ANY other Hilton on the planet (unless there is another Hilton with a windmill out there).

The St Regis in Istanbul was also fantastic – it was the first time that I have even been to a St Regis which actually felt like I thought a St Regis should feel.

At the other end of the scale, the Premier Inn in Scarborough – assuming it is representative of the rest of the chain – showed me why budget hotels have been scooping up market share from established four star properties.  I was also impressed by the Holiday Inn Express in Ealing.  This is the first ‘next generation’ HIX property in the UK and has a more relevant, friendly, modern design.  Holiday Inn Express is finally getting to where Hilton’s Hampton chain was five years ago …..

Hotel frustration of the year

The JW Marriott resort in Venice, reviewed here.  It is good but it could be outstanding, if the hotel didn’t insist on scoring own goals at every possible opportunity.  2016 was our 2nd visit – I never got around to reviewing it the first time.

JW Marriott Venice main building

The InterContinental New York Barclay reopened (my review) with severe management issues, which are continuing looking at reports elsewhere.  The rooms are great, apart from the lack of plug sockets anywhere near the desks, but operationally it is chaos with almost no recognition of Ambassador or IHG status.  The hotel doesn’t even have a restaurant.

Bizarre lounge experience the year

Arriving into the Heathrow Arrivals lounge in Terminal 5 off a New York flight to find David Cameron on TV resigning.  That said, I had seen the first few EU vote declarations in The Concorde Room the evening before so I had felt it coming.

Qatar Airways continues to shine

The Qatar Airways flights I took down to Ras Al Khaimah (review) reminded me why Qatar Airways is easily the best oneworld option in Business Class.  It outclasses BA in every respect.  Etihad still has a slight edge with their A380 Business Class Studio – although the wine is low rent – and Qatar’s A380 First Class doesn’t cut it, but the business class product on the A380 / A350 / B787 is excellent.

Airline disappointment of the year

Turkish Airlines.  Despite a lot of hype, I just didn’t get it.  The 2 x 3 x 2 seating on the 777 doesn’t cut it in 2016 for a modern business class environment (review).  I didn’t even like the Istanbul lounge which has also been over-hyped elsewhere.

Cop7

Biggest letdown of the year

Ethiopian Airlines sounded us out about a press trip to Addis Ababa to try out their new Boeing 787 business class and have a tour of their local facilities.  I was genuinely excited about this as it would have been a totally new experience for me – my previous experience of Africa is limited to a month working in Johannesburg and Cape Town back in the 1990’s.  It never happened.

Pain in the arse of the year

La Compagnie, who eventually scrapped their Luton to New York flights.  Back in February I was offered (unprompted) a free New York flight to review their service.  It took five months and innumerable hours of negotiating with the company and its PR team to get this honoured (the eventual review is here) and we still had to reimburse them for the taxes and charges.  I also ran an interview with the CEO and founder who has since left after merging the business with a low-cost French airline ….

Party of the year (Part 1)

Ours.  I never thought we (well, Anika, who did 90% of the work) would find a way of arranging it that made financial sense.  I then thought that no-one would come.  I then thought something would go horribly wrong on the night.  I have never been happier to be proved wrong.  The total drinks bill was just under £6,000 …..

Thanks again to the Melia White House hotel at Regents Park for their generous sponsorship of the evening.

head-for-points-christmas-party-bar-2

Party of the year (Part 2)

The Sheraton Grand Park Lane reopening party.  “If you throw an average party”, a senior Starwood manager told me afterwards, “you get less-than-average benefit.  You need to go large.”  And they did.  It is also a lovely art deco hotel post restoration as our later review explained.

rsz_file_23-12-2016_15_48_58

BA status benefit of the year (Part 1)

We arrived at Palma Airport on a Saturday in August for an airberlin Avios redemption to Innsbruck to be confronted with a queue of 200 people.  A quick scoot around revealed a line for oneworld status card holders with a queue of 1 …..

BA status benefit of the year (Part 2)

If you have kids, the most underrated benefit of a BA Gold card is the ability to book Gold Priority Rewards during peak school holiday weeks.  This lets you book any seat, any flight on Avios as long as you pay double the normal price.  In February you will be paying £500 per person for a flight to a ski resort (Saturday out, Saturday back) during half term – or just 18,000 Avios if you force open Gold Priority Reward seats.  Which is what we did.

What is coming in 2017?

The diary is looking interesting at the moment.  If all goes to plan, you should see reviews in the next few months on:

  • LAN business class
  • Japan Airlines premium economy
  • Air China first class
  • Emirates first class
  • Etihad first class
  • A flight on a Boeing 747-(Lufthansa first class)
  • Air Nostrum business class
  • Aer Lingus long-haul business class (this one isn’t ticketed yet)
  • A 2nd go at Virgin Atlantic Upper Class

…. plus assorted hotels along the way.  It should be a fun year.

Comments (116)

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  • Volker says:

    My travel highlight was a stay at the Mandarin Oriental Geneva – I had won one of the three nights in a competition I would have never become aware of without this blog – thanks again, Rob! Almost half the plane from LHR to GVA and back was Club Europe, I have not seen that on any other BA short haul flight (yet).
    My 2016 lowlight is not immediately travel-related: The end of my beloved MBNA-BMI-diamond club card double 🙁

  • Gary says:

    Quite low activity this year with the highlight being our family trip to AUH/DXB. Out in First on the new BA 789 which I though was very nice. We got a lovely surprise with an upgrade from Club to First on the return from DXB (777) I would imagine this is unusual for a family of four on redemption tickets !

    All the best to everyone for 2017

  • Fenny says:

    My highlight of the year was a 4-4-2 at the Park Inn in Sofia and a 2 night redemption at the Crown Plaza in Copenhagen. Plus several nights in assorted Hilton properties with Platinum benefits including 1 night at the Hilton Rome airport on points, which made connecting late and early flights very pleasant.

    Disappointment of the year was not getting the promised Alitalia status upgrade after booking a return flight from London. I did 6 flights with them in 2 weeks (not an unpleasant experience compared to some airlines), but I was hoping to get Ulisse from it. Even a couple of emails didn’t help and I CBA to chase it further.

  • Nick says:

    O:T, Hopefully someone here can answer this for me. I’ll hit BAEC Silver status in May. I’m currently Bronze and won’t be flying until March. Once I hit silver in May will I be able to choose my seats for all other bookings already made for flights after May?

  • aliks says:

    Highlight was probably the Al Safwa lounge (First Class Qatar lounge in Doha). We had an excellent business class QR deal CDG-MCT for a weeks holiday touring Oman. Most of the Middle East airlines run a 2 class service for local flights, but they call the higher class “First Class” so our tickets got us into the Al Safwa. The lounge is very well done and wife loved it, but might be a bit quiet for some.

    Lowlight was CDG on the return flight, as the time it takes to get from one end of CDG to the other is just ridiculous. We missed our connection back to London and had to stay over in the overpriced Starwood Hotel that sits inside the airport. Good job the insurance people paid up!

  • Chris says:

    Hello Rob, interested in your comment regard Spire benefits ” a few hotels are experimenting with giving Spires free lounge access” , can you provide any further details of which hotels are part of this experiment ?
    I only began watching your site about 6 months ago but have found it extremely informative and useful. Being retired, my wife and I are infrequent flyers (3 / 4 returns a year) but are regular hotel users (30 nights / year – leisure only) so take an interest in all IHG related items

  • Alistair Todd says:

    While we’re on the subject of IHG…. I’m trying for the first time to redeem the ambassador free weekend night certificate. Every one of the dozen or so hotels I’ve tried so far just says that the complimentary weekend night rate is not available. Is it always so hard to redeem? Makes the ambassador fee much less justifiable if there is so little availability for redemption. Already trying to make up trips I never intended just to use up the certificate… Any tips for finding availability?

    • Rob says:

      Really? Never had this. You are trying IC hotels and not CP, HI etc?

      • Alistair Todd says:

        Yup. I started from intercontinental.com/ambweekend and looking at IC only. The only place I’ve found availability on any of the dates I can travel is the Paris Le Grand. Don’t want to go to Paris anyway, but even less so when the £300 per night standard advance room rate transforms into £430 per night using the free night certificate! As you wrote recently, the savings aren’t quite as good as they ought to be. Or at least, as I would like them to be.

        • Alistair Todd says:

          The value is even less when you notice that the first (paid) night costs way more than the second (free) night, so the “average nightly rate” is totally misleading and actually you’ll be saving even less compared to the standard rate. And it seems you have to pay both nights up front. Anyway, on 15 weekends from Feb to June across 9 hotels I can only find availability in Paris. This just seems ridiculous.

          • Alistair Todd says:

            OK, yes, it was ridiculous. Hours of searching later I’ve realised that the search form defaulted to “room preference = one bed”. Clear that, and suddenly the weekend rate is available. Which is great, but the value still totally sucks compared to the standard rate. Anyway, finally booked a room, so Kiev here I come, and now I can have a beer…

          • Waribai says:

            Just used a weekend certificate at IC Samui which has given amazing value considering the prices in Samui over New Year

  • Adrian says:

    I’ve only been doing this for 18 months so this year was mainly about planning for me. First goal was to get BA gold early in my TP year and then enjoy for the remaining 20 months. Earn a 2-4-1 with my BAPP card to use in 2017 and build up enough Avios from flying and CC churn to be able to use the 2-4-1.

    +’s
    HfP and FT, there is so much great information provided by Rob and the FT guys (I am very grateful)
    Trip to HNL to get BA gold, the + is that my wife loved it!
    2-4-1 booked for LAS first class (first time ever) in Feb 17
    Well on the way to our second 2-4-1 and maybe even some guf2’s!
    BA Exec Club benefits, this is one good thing about BA, I’ve found the gold line very good too.

    -‘s
    BA are a penny pinching operator with a poor hard product and getting worse!
    FT apologists that constantly defend BA with really no justification
    Non-interlining of bags, this adds much more stress and time to the whole journey

    • Howard says:

      My highlight was Etihad 380 First Class AUH to LHR
      Booked via AA at £14.20 per person.

      Many thanks Rob for all your assistance.

      I have 152,000 SPG with flights booked to New Orleans next October. Looking at Marriott options in New Orleans. Any recommendations for Marriott or other hotels.

    • Jovanna says:

      Agree with your comment about BA penny pinching. BA used to be our first and only choice. This year we’ve flown – in business – Qatar (twice), Air Berlin (redemption), Air France, Finnair, Turkish (long and short haul) and Qantas. We’ve a Lloyds Avios upgrade next month with BA. Wouldn’t pay cash to fly with them anymore, other than short haul.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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